The property is well maintained and feels like it has just recently been refurbished but speaking to the staff it was done a while ago. Everywhere is spotlessly clean and our room was very clean and comfortable. We had a lovely view of Scaling Dam across the road. The food was plentiful and nice and hot. Staff were welcoming and friendly nothing was too much trouble. We would definitely stay here again.

I felt a little anxious on the first night of our stay to find out that when the staff locked up, there were only the 2 of us with no staff or manager on site and the property I'd a little out of the way.

The hotel was in a great location, with an amazing building that had clearly had a lot of work/ maintenance to keep it to a high standard. The bar area was welcoming, and the restaurant was lovely with good views over the lake.

The lack of staff severely impacted meal times. We thought we had arrived in time for last orders for dinner at 1900, only to be told the kitchen had shut at 1845 as no one had booked or ordered. Had this been communicated we would have rung and booked/ ordered. As it was the staff couldn't have been more apologetic and helpful in getting us an evening meal and we popped to another pub a mile or so down the road.

The setting was really great, with the inn being really clean, tidy and very tastefully decorated. Staff were so friendly and ever so helpful. The bedrooms were so clean, tidy and quite spacious with fabulous views whether on the front or the rear. Parking good and safe. Just wait for breakfast, as it is truly delightful, quality food and cooked just right. Evening meal special eaten, and the portion size was really large, could have been a meal for two, but so delicious.

Nothing really, only very slight issue was the car park, which was uneven for my low riding car.

The staff were friendly and the fittings and fixtures were modern and it was spotlessly clean. Nice little bar. Variety of milk such as Soya Milk. The restaurant was well spaced out. The breakfast was lovely and nice simple menu but really lovely. Good quality toiletries. bed was comfy and room was warm

The lack of choice of food as a number of staff had left. We stayed two nights and room was not cleaned in between so ran out of tea. Could only have fish and chips. No fridge in room as limited food would have been good as good have went to the garage and used the fridge.

The Jack and Jill is a lovely place to stay . You need transport because it's a bit 'out of the way',but the views make up for it. The decor and fixtures and fittings are to a very high standard and our room was tastefully decorated with the comfiest bed, plump pillows and a duvet that felt very new and cosy. Our room looked out onto a field at the back, which we preferred to the road side. The staff here couldn't have been more friendly, from Andy in the bar in the evening to the lovely ladies at breakfast. The breakfast was plentiful and varied and served in a lovely dining area overlooking the reservoir. There are no evening meals served at present, but I understand the new owners are to rectify this. It didn't spoil our stay, as we took the opportunity to drive out to Saltburn and have a look around, then enjoyed an early meal out. We had some relaxing drinks in the bar at the Jack and Jill when we got back. With Saltburn nearby and Whitby not far, all in all a very good place to stay! We would not hesitate to return.

Beautiful location on the moors opposite a reservoir lake. Rooms spacious with nice bathroom. Breakfast exceptional. They also sell fabulous scones to eat in or take away. Staff were really lovely and provided fabulous written guide for our trip back across the not to see the most scenic area s.

Unfortunately they stop taking food orders at 6.45 so no dinner if you check in of an evening after sigh-seeing. This is very frustrating as you don’t want to have to head to the hotel early to ensure you make the dinner cut off. They do however give great suggestions for some lovely alternative places to eat at other pubs nearby. Room was exceptionally warm even with both windows fully open all night I had to flip the velux windows inside out and physically clean both of them as both were totally covered in dirt to the point you couldn’t see out at all. The television would not keep a signal. Admittedly you’re on the moors and the weather was bad but at the price charged this should work.

The food was lovely, the evening meal and desserts were good quality and very tasty great value as was the breakfast . Everything was piping hot and on warmed plates. Staff were amazing too really friendly and helpful. From the lady who checked us in and out to the bar and kitchen staff. Credit to the hotel.

Only downside for us it was on a main road so did get woken up as we were not used to traffic noise where we live. That said it wouldn't stop us going again!

The property was lovely . Loved our room and the view of the lake from our room was beautiful. The staff absolutely made our stay even better. There a credit to the hotel. They were so friendly helpful and couldn’t do enough for us. I’m sorry I can’t remember his name but I think he’s front of house ( he checked us in) he was so helpful in every way. Best service we’ve ever had and we’ve stayed in a lot of hotels. The bar staff, waitresses, chef all fab. The food was beautiful too. We will definitely be back. Thanks again for a lovely stay. Wish it could have been for longer.

Nothing not to like!

The Jack and Jill Coaching Inn offers an excellent location to explore some lovely coast. We managed to visit Whitby, Staithes and Runswick Bay, as hoped! The hotel was exceptionally clean and well maintained, The family room was perfect for both us and our 7 year old. It exceeded our expectations. It was like new. The room and hotel has lots of character whilst being also being modern and stylish. There is a good communal space to relax in- for a drink and cake or evening meal. We did both! If you are crazy golf fans like us, I would highly recommend trying out the one at the Jack and Jill Coaching Inn: it has18 holes, very well- maintained and some clever designs. This was a great bonus.

Everything was exceptional. The food was amazing! We had a Sunday Roast when we arrived which was delicious and a great portion. The individual gravy boats were a massive hit as we all love gravy. We had breakfast included in our stay and it's definitely a great breakfast. You can tell everything is made with top ingredients and a good variety on offer. The staff.. wow! The service at breakfast in particular was amazing. We were constantly asked if we wanted anything else, any additional drinks etc. All the staff were polite and just super friendly. The rooms were beautiful. Loved the decor and super clean. Our toddler decided his favourite thing to do was put his shoe in the bin in the bedroom. Although we kept taking it out we didn't realize he did it again and the bins were emptied. We explained to the staff before we left AND THEY CHECKED THE BINS FOR US! We have been reunited with his shoe. I am so thankful for them even offering to check the bins, luckily it was the first one they checked. If that doesn't say enough about the staff and the service I don't know what will. There was a lovely outdoor play area which our son loved. A little mini golf which he walked through but didn't play and it's opposite a reservoir to it's a beautiful location. If we are ever up that way again I will not hesitate to make a return visit.

Would have been nice to have more storage in the room as there were no drawers. Some hooks to hang up clothes but mainly everything was in the case.