The property was in an excellent location. Very clean and comfortable rooms. Great value. Paige, the lady that checked us in was wonderful. Very friendly, just what you need when you’ve travelled along way. Nothing was too much trouble. Fantastic asset to the hotel.

We travelled with a small dog so breakfast was in a dark side room, perhaps could have been seated where we had our evening meal in the bar the previous night ( with the dog) Felt a little bit forgotten. Had to ask for cups, glasses and to order food. Nonetheless, when the food arrived it was fantastic, great value. Good amount of choice on the breakfast menu.

On arrival greeted by a very friendly lady on reception. Our rooms were exceptional, very spacious, spotlessly clean and warm. The very large bathrooms again were so clean they shone. The shower, over a huge corner bath, was fantastic. Great nights sleep with no disturbances from inside the hotel. All the staff were super friendly. Breakfast gave lots of choice and was exceptional. The location was perfect for a stay in this charming market town.

There is literally nothing to improve on. Could not fault anything. If I could give 11/10 I would. To get such quality for the price we paid was incredible.

Great location. Lovely character, very clean. Lovely staff, very friendly and helpful. Loved the lemongrass diffusers. Place smelt lovely Blocks restaurant amazing

NA

Everything was spotless, staff were very friendly, breakfast was cooked to order. The hotel is situated in a central location, making it ideal to get around. We would definitely book again.

The only fault was the couple whom were situated next door to us…too much row! Unfortunately we are fully aware this sometimes can’t be avoided. Old building, thin walls etc. However this doesn’t reflect on the overall experience In Cockermouth, and our stay.

Had a very warm welcome. The staff are lovely and our room was ready when we arrived at 12pm. We stayed in a executive room. It was spacious, the bed was very comfortable and the bathroom was huge!!! The hotel is being refurbished. The decor is lovely, and in keeping with the age of the building. Neutral decor with a modern twist. The breakfast was beautiful. A varied menu to suit everyone and good quality ingredients. Location is perfect, central to town, parking is a car park just opposite if there is space £6.20 for 24 hours which I thought was good value. We had a lovely stay and would definitely come back.

Nicely appointed room - huge in size, everything you needed in pace and pleasant/friendly staff

We waited over 30 minutes for a bacon sandwich (the restaurant was busy). When it arrived is was extremely disappointing… poor white bread - buttered without asking if we wanted it buttered, bacon was undercooked and tasteless.….We couldn’t finish them - People on table opposite had full English and left similar amount of uneaten food. Real shame as couldn’t fault the room.

My single room was small but had everything I needed and was clean and comfortable. The hotel is ideally situated being central and close to good restaurants and bars. The breakfast was good with a range of cereals, yoghurt, fruit juices, tasty eggs and nicely toasted bread. All the staff were excellent, really friendly and helpful. The Leisure Centre car park was only a short walk away but unfortunately the hotel won't be able to provide parking permits after November due to changes being introduced by the Council.

I found the illuminated clock on the mirror irritating when trying to get to sleep but the problem was easily solved by hanging a jacket over it.

Loved the location. Lovely big room comfy bed and having a restaurant on site. Staff were very welcoming and helpful. We had 3 flights of stairs! but it was the most basic room.

Maybe tell visitors to be aware of all the stairs, we are fairly fit but if you have a hammy knee etc it could have been difficult. We loved the room 220 but there is nowhere to put your smalls ie no drawers and no shelf or cabinet in the bathroom for shaving gear toothbrushes etc . Also no hook on the bathroom door for a dressing gown it had to go on the floor

After booking last minute we were pleasantly surprised on our arrival. The receptionist was so friendly and welcoming and talked us through everything. The room was just right, with a super king-size bed needed desperately after wild camping. We visited the Block steakhouse, which is connected to the hotel and we had the most amazing Chateau Briand with sides and delicious wine. After a comfortable night's sleep we went to breakfast and again the staff were very friendly and welcoming. The food was just what we needed again and was fresh and again delicious 😋. Thank you to all the staff

Lovely hotel, staff were friendly and helpful, dinner and breakfast were excellent and the price was value for money. We stayed there one night so we could drive to Buttermere the next morning to park up early for a day walking.

Our room was a small double and was rather on the small side so if you want a bit more room choose a standard double.