The room was nice, clean and comfortable. The food was also good. The atmosphere is cosy and the location is good. The staff are great.

You have ripped the heart out of the original Pheasant Inn by removing the beautiful lounge and breakfast room. Thank you for keeping the original bar a great place for a drink, coffee or food. Breakfast was a bit chaotic with the serve yourself section in a smaller place, another change from the calmer table service that there used to be. Also I like dogs but there were too many and our evening meals were disturbed by tables with surrounding dogs interacting with each other plus smells! There needs to be a dog free eating place for those who choose it.

Stunning location beautiful walks. Easy to find with lots of parking and very friendly helpful staff. Food was really nice. Room was super and dog friendly!! We really liked the atmosphere and felt very relaxed. The service was very good in the evening Alison etc were great ... morning staff were not quite as friendly/attentive. Really good value for our stay.

There could be a bit more in the room for the dog eg water bowl blanket...also a door mat would be really helpful when stepping in from outside across the lawn. Few little snags in the room towel rail coming away from the wall and door was hard to close properly without having to slam it shut. But didn't impact our stay. Food was excellent although we definitely could have eaten more at the evening meal! Really wanted some veg with the mains without having to order it as a side.

We had an excellent stay at the The Pheasant Inn, Bassenthwaite. Our (classic double) room was clean and comfy. The food was great. All staff was very friendly. Free parking, wifi worked fine. Good location for exploring Bassenthwaite lake or Derwent water. Highly recommended!

The service could have been a bit better. There was no-one at the reception for check-in. We waited for 10-15 minutes and had to ask twice at the bar to get someone to get us checked in. While the food was very good (and served quickly), we had to queue at the bar to order. The queue was always long and slow, as every customer had to give their table number, room number and last name. Feels like this could be more efficient...

A welcoming, warm and friendly inn that is set up well for hiker and dogs. The rooms was a good size and fit our two dog beds in well. The bed was king size (at least) and easy to control the temperature in the room to ensure it suited us and we were comfortable. We had great nights sleep. The food for breakfast (included) was delicious, over our stay we also had something from their lunch and dinner menu, we were really pleased with the food quality and taste! The atmosphere was cosy and relaxed. We would definitely choose to stay here again to go on some other walks nearby.

This hotel is located in a quiet location close to Sale Fell. Lovely room, clean and tidy. The shower was fantastic, especially the handshower was like a high pressure cleaner. View on lovely maintained garden in true ‘geoffrey smith’ style. The walk up Sale Fell which starts from the hotel is worth walking. The views from the lop are really awesome.

The hotel runs a reward scheme for a complementary drink when you choose not to have your room cleaned on the second day. Unfortunately the voucher is only valid on the first day and not during the whole stay. So we were refused this complementary drink on the second day. Bad marketing from our point of view.

Everybody was very welcome and accommodating, we didn’t know what to expect as it was our first time stopping anywhere with a puppy. But everybody was exceptional, we were all made to feel very welcome. Also, what a place. Beautiful location, very quiet. Also WiFi for free everywhere is a very nice touch. We even got good signal in the gardens!

Not much not to like, 10/10 from us. But if anything We opted not to have our room cleaned but this did mean we lost out on some amenities, such as no toilet roll refill no fresh towels etc. But honestly this was probably an oversight on our part, as we didn’t think this was included in the room clean.

A lovely stay, very close to Bassenthwaite Lake. Evening meal and breakfast both nice. Helpful staff, good coffee available in the bar.

Evening food was tasty, but my experience was slightly marred by.missing ingredients! Evening meal food orders were not as described on the menu. But both my starter and main were missing an ingredient listed on the menu! (A salad without the promised croutons, followed by a salmon and courgette pasta dish, without and courgette!) I mentioned this to the waiting staff, and she was apologetic about the croutons, and went and got some for me. No such luck with the pasta, I just had to do without the vegetables!

This was our honeymoon hotel 50 years ago, and as then, the hotel was quaint, full of atmosphere, and friendly staff.We now live in Canada, and what we noticed in the UK hotels, and this one in particular, is how accommodating they are to dogs. As dog lovers, we really enjoyed seeing everyone able to take their dogs on holiday with them. The location was quiet but within reach of the rest of the lakes and some amazing scenery.

Our son and his wife had a room in the annex, and they said the kitchen was rather noisy, which kitchens can be; however, the staff had a radio going quite loudly much of the night, which could have been avoided.

Staff were all lovely and went over and above to ensure our stay was enjoyable. Food was lovely. Beautifully cooked and hearty portions. Breakfast was delicious. Loved the quirkiness of the bar area.

Room was a little on the small side, including the bathroom area. Would have liked a bit more space. Our bed was two singles pushed together and unfortunately dipped down at the end. We loved the bar area but it was small. We thought it’d be nice to have another of the dining areas changed into a bar/lounge with comfortable seating.

Loved the area, good base for visiting the lakes and lots of local walks. Enjoyed daily breakfast choices and sitting in the garden listening to all the birds. Room was clean and comfortable and most of the staff were welcoming and attentive.The Dinner choices were very good but there is room for improvement; including veg with main meal instead of separate. Liked idea of drink iniciative for less room cleans to reduce carbon footprint as/when required by guests. Comfortable bed and complimentary toiletries.

During the day staff were very professional but by night some staff were very nervous and therefore totally unproffessional and miserable. The service would begin to fall apart in the evening at this point and staff lost control, undermining each other in front of guests and some staff came across totally rude on a couple of occasions.to guests when unable to cope, this impacted on us and as a result we ate at the restaurant less often. Too much action going on at the corner of the bar and handled by only one staff member ( checking in, taking food orders, buying drinks etc) resulting in lengthy ques and obstructions at times. Car park was quite congested for residents due to other guests who dined only taking spaces.