Location and the beach are fantastic and the day reception team is over friendly.

Night Shift was not ready to help us taking our luggage’s to the room even though it was raining and we had to use the street to reach the other building as all connecting doors were closed. The most disappointing thing is the restaurant staff. Non of them smiled even one time during our 10 days stay and the only answer they had was always “NO” to all requests. We were not allowed to add a chair to a 4 seat table even though we were 5 people and they were not ready to attached to tables for us. It was a disaster - like robots! The most unfriendly restaurant staff I have ever met. Nobody trained them to be friendly to paying customers and not act like machines but use some human sense!

Amazing beach, great views, reception was amazing, gym was great, lots of good stuff at this hotel.

I didn't like the kids songs playing outside but that's par for course at places like this. There were also some mosquito problems but it wasn't horrible. The restaurant was needlessly expensive but it's typical for a buffet at a decent hotel.

The location of the hotel was perfect...close to lots of shops in town and most importantly for me, directly on the beautiful beach. The view from the room was excellent (side sea view room). The resort was very clean and well kept. The spa is a must visit...I got a facial and foot massage that were just fantastic.

Not much to not like to be honest, but a couple things to note. It would be great to have a tea kettle or coffee machine in the room. I love to have a cup of coffee on the balcony upon waking up. Hair dryer in the room could use an upgrade - not very powerful and you had to hold the power button for it to work the whole time. If you have a lot of/thick hair this could be a pain. As I was travelling alone, to getaway and relax, I did get some odd looks and comments from the staff at the main restaurant/buffet which made me feel out of place (as if they couldn't believe someone was travelling alone). These items are definitely not deal breakers, just things to take note of. I would absolutely visit the property again!

The property is very beautiful and has its own private beach. The breakfast and dinner buffet were amazing and service was excellent. The location is ideal to explore the north part of Mallorca island. They have multiple outdoor swimming pools and one small indoor heated pool. They organized a lot of events for kids and it's the perfect destination for the family. The best part was watching sunrise !

The spa and jacuzzi close at 18:00 which is too early. We also requested a blanket to reception multiple times, but it never arrived 😕 The coffee machine and electric kettle were not available in the room which are nowadays an essential thing.

the facility is beautiful and it’s always possible to find a spot to relax around the pools in the big green area surrounding the buildings, the pools, the beautiful beach close by, the kindness of the staff at breakfast and dinner, the great buffet and variety of the food and the entertainment for kids

the apartments should be renovated as they are not at the same level of the rest of the resort. lots of ants all over the apartment all the time from the moment we checked in. coming from cracks in the wall, between panels etc. the personnel cleaning the apartment do really their best but this is a systemic problem. we had a bad experience with the airport transfer organized for us and got no help from the person at the reception at that time risking us to lose the plane.

Location

Zero flexibility to adapt to client needs and our apartment with lateral view didn’t have any view. The nice team at the reception offer the chance to change to another apartment in the middle of our vacation which we kindly denied since we have two little kids with all the logistics to change rooms. Instead we asked to leave our room a few hours later due to our flight and there was no flexibility without extra charges despite paying a premium for an apartment with lateral view and starting our vacation only one day later from what was planned due to flight issues etc. Nevertheless we really enjoyed the hotel, staff and location. We wrote an internal email and still have no reply. Perhaps here we might meet heard

Family hotel 4 stars very clean and modern with direct access to the beach. Appartements were renovated in 2025 (do correspond with photos posted on the website and booking) Staff is polite and kids friendly. Food is delicious. We took half board option: drinks are for free during breakfast and should be paid separately during the dinner (for ex: bottle of still water = 3.35 EUR; bottle of Mallorcan wine 29 EUR; prices for june 2025) Several swimming pools outside + 1 swimming pool inside (heated and kids accepted) Huge indoor playground for kids for all ages. Very appreciated 👏. Nice outdoor playground for kids > 2 years old. If you are looking for a quite place without kids, you should check for another hotel (adults only as an option) In front of the hotel you can find shops, restaurants, drugstore & car rental. Will come back again for sure.

The person responsible for the luggage storage could be more friendly with guests 😉

Very diverse selection of food, with Spanish cuisine, sea food, meat, vegetarisch etc. All tasty. Suitable for kids, mini club disco gives opportunities to rest for the parents. Nice playground.

Some days red meat was not well cooked. Rooms can me arranged more suitable for families with kids. We had to control the bit mirror in our room because out little one kept playing with it and it was not stable to the wall well. Also electicity is risky for small kids as they are easily reachable.

The hotel was absolutely beautiful, and my family had a wonderful time—especially our 4-year-old son, who thoroughly enjoyed the experience. The only small issue we had was with the bed: it was two single beds pushed together, which tended to move apart while we were sleeping. Other than that, our stay was amazing, and we truly appreciated the overall service and atmosphere.

The only small issue we had was with the bed: it was two single beds pushed together, which tended to move apart while we were sleeping. Other than that, our stay was amazing, and we truly appreciated the overall service and atmosphere.

Excellent structure with great pools and beautiful garden. Unfortunately the season does't yet allow to swim as the water is cold, The staff is absolutely wonderful, all so nice and friendly! Really everyone!! Gold medal to Monica at the recepttion and Esperanza / Juan at the restaurant. But really everyone is really customer oriented. Well, only 1 exception, Mr. J...s at the reception who is unfriendly and seems not to enjoy being there, anyway. Buffet was really good with a wide choice.

If you book via Booking you cannot chose the room and you end up in a category that I didn't like as we were facing the street. There are hundreds of room facing the sea... a real pity!!