My stay started with beyond excellent customer service with Demetri. I can not say enough good things about him. Every hotel in the world needs a Demetri working their front desk I also enjoyed the happy hour that Embassy suites offers daily. It was nice to get a drink and a snack. The bar tender working that evening was very friendly and engaging The breakfast was great. I'm not a morning eater, but there was a nice selection and they were making fresh omelets. There was real fresh fruit , which was nice to see. The best part for me was they had a soda machine. As someone who doesn't drink coffee or juice, it was a bonus to be able to get my own soda.

The only thing I didn't like was the prices of items in the grab and go. The water and soda were way overpriced

Location was great for what we needed. Breakfast was excellent. Our reception was delightful. The person that checked us in was nice, helpful and courteous. She even extended our check out time since our flight wasn’t until the afternoon. Answered all my questions thoroughly. Parking was convenient and our room was well designed for comfort and relaxing. The 2 things that are important to me is a comfortable bed with extra pillows and a warm breakfast. You aced it! Thank you.

I realize prices are inching up everywhere but a slightly less nightly rate would have made our stay perfect.

Exactly what I have come to expect from Embassy Suites. Clean, well appointed, attractive, well designed rooms with excellent trained staffs. My waiter at the restaurant was new (he told me). It was clear he had received training and was kind/attentive.

Unfortunately breakfast starts later on weekends and I had to be at my event early. I wish this policy was changed as many come to the area for weekend events (sports etc) and we don’t get breakfast.

We used the hotel as a fun Fall Break vaca for our granddaughters. Everyone from the front desk to the kitchen staff made our grands feel special.

Short on dining room cleaning staff on Saturday (only saw 1 person cleaning the tables) whereas on Friday there were 3 ladies on the floor.

Really enjoyed the pool, complimentary breakfast, & midday snack and drinks. Also great that every room has a sofa bed.

Carpet in our room could use a replacement or good shampooing to get rid of stains. Also the tvs didn’t have any streaming service options, although we enjoyed some movies on the cable, a Netflix or other streaming app as an option would’ve been nice.

Breakfast is exceptional. The help is very friendly and helpful...from front desk to bartender to morning breakfast room employees. The room was comfortable and quiet.

Two things could be improved, in our opinion....better quality TP (thin &rough) and pillows which were way to soft & skinny for our liking.

Clean, comfortable, breakfast, manager reception

Was there for Christmas, had sister meet us there during manager reception. We had one drink and it was completely dead, but bartender asked sister if she was a guest at the hotel. Ridiculous

The breakfast spread and the manager in the dining place was very helpful, courteous, and efficient. They're also providing complimentary bottled water, which was just what we needed the most. It was a thoughtful gesture from the hotel that's rarely seen in other hotels nowadays.

A 24-hour front desk would have been helpful if we were atuck on the road coming to the hotel.

Very clean, and quiet. This was just a one night getaway, we had the shopping center, and movies at the next exit we used that spent some alone time away from home and enjoyed the evening,

Room service was over at 10pm so we had to order out, but it wasnt really a big deal at all.

Breakfast selection was outstanding. We were in town to visit the pro football hall of fame, couldn't have had a better location. The staff was awesome and can't beat the happy hour

The only thing that comes to mind that I would change is there was no bathroom fan in the room.