Lobby and outdoor patio area was really charming! Lovely fire pit, lighting and seating made the front of the hotel a lovely place to gather, get a drink and food, and to relax

The rooms were fine, spacious and clean, but a little basic - like multiple bubbles in the wall paper seemed a little shoddy. But everything we clean and worked fine. I only mention the wallpaper because I think I heard the lobby staff describe it as a 5 star property.

The shuttle service was extremely beneficial and the shuttle driver on the Night of 09/16 was AMAZING! He went above and beyond, not only driving, but also later when I was in the lobby. The front desk lady the same night also went above and beyond to help me check in and fill out the pet paperwork. She was so friendly and easy to talk to. The shuttle the next morning 09/17 was also very friendly and personable. I don't think I've ever stayed anywhere where every single employee I came across was this nice.

Due to Booking.com OVER booking we were not able to stay at this facility. They arranged for another very nearby facility in advance to a better hotel, which was outstanding.

The fact that Booking.com overbooked, which I was told is a regular occurrence, at least at this facility.

A very nice environment with many food options on site.

The cleaning service was okay, but the showers didn’t have enough towels for two people so be sure to ask for more. Also the showers need to have the faucets more operable.

the first thing I must say and I was very shocked! How races some of your employees are. I travel for football for my son. this was the second hilton in 2 weeks we stayed in and experienced this behaviors. Florida is no different. This will be my last time in a hilton. crazy im a member also.

Friendly staff excellent location easy to navigate to various places in the city;.

Need to upgrade the electronics - no usb ports in room. Had to use the monitor in office use area, which worked but not really convenient. I had a block which worked for my phone but not my newer watch.

The front lobby is pleasant and welcoming with the fire place and Christmas decorations. The cookies at check in are great and the room itself clean and comfortable.

I like everything about the property.

Lobby is open and welcoming. We love the modern furnitures & fixtures. Spacious room, comfy bed and linens. Great location for transient guest. Refillable toiletries.

The bathroom is outdated. Bath tub was peeling off. Toilet bowl was too loud when flushed. The A/ C was loud too and too cold for us and even though we adjusted it. We didn't sleep well with all the noise.

Close to Canton-Akron airport

The only information provided in the room was related to internet connection. Apparently, room service was available, but no information in room. Also, breakfast was an additional $10.99 per day.

The room was a nicely sized. The bed and pillows were comfortable. The shower had good water pressure. The TV worked well.

1) The ironing board cover had something on it that looked like powder. 2) The iron looked as if something had been burned on it, and it wasn’t cleaned off. 3) I noticed a hair on the side of the tub, that was definitely not mine. 4) A person(male) knocked on my door on Wednesday, stating that he worked for the hotel and was checking to see if a previous customer left a charger in the room. Shouldn’t they inquire with house keeping to see if a charger or anything was left behind? That made me uncomfortable. 5) I thought WiFi was free.