Nice apartment clean and tidy

Hard to find reception Staff were rather unhelpful Code sent to open gate didn’t work Went to wrong building, had to go back to car park only to be told they had an apartment in the building we were in. Shelf in bathroom was almost hanging off the wall

Situated in a beautiful gated community, a very short walk to the marina, restaurants and Coles. The staff and Everyone we met were very friendly. The apartment was spacious, clean and perfect for our family of 6. The addition of AC, dishwasher, washing machine and dryer were a huge benefit. We had free wifi and the tv had Netflix and YouTube which was great for the kids. Onsite parking was a great.

The lounge’s were a little hard. The pillows were thin, however putting two in the one pillow case helped fluff them up. It would have been nice to have a broom or vacume cleaner in the apartment so I could easily clean up after the kids.

The property was lovely and central. It was well equipped and on the surface very clean.

They could have more comfortable pillows and a bigger and more comfortable sofa in the tv lounge area would be wonderful and would make the stay more relaxing. They also need to ensure they clean the top shelf of the cupboards as they were very dusty. Servicing of the apartments should be done every alternate day and not only after a weeks stay. The unit needs to be swept, mopped, dusted and bathrooms cleaned during the stay and not only after departure between stays.

It is a secure area. Close to shops ie coles and restaurants. 3 bedrooms. It has a washing machine and a dryer was a big plus for us. Coffee could have been more especially if they know expecting number of adults and for more than 2 days stay. We really did like the neighbourhood

Floor was not cleaned properly, you walked on barefoot and foot is as gray as it can get.. Hair on the carpet in the rooms were noticed, from previous occupants. Toilet seat was not cleaned/bleached properly as the seat and lead was dirty. I would have given the place a 10 otherwise.

The staff were extremely helpful after I messed up the booking. Upgraded my room. The room was spacious and comfortable. Two bedroom apartment and kitchen were well equipped. Comfortable beds and a quiet location in a gated community on Hope Island. There is a nice shopping centre only 3 minutes walk via a private and gated walkway, accessed via your security fob. Location is great. Only a 10 min Uber to theme parks and Australian Outback Spectacular.

No free WIFI, (user pays). A bit tricky to locate, but the premises do provide good directions etc. when booked.

Loved the private gated community area the apartment. The Coles and other speciality stores only a 5 min walk from apartment. The apartment was big and spacious, underground gated secure carpark at no cost. Washing machine and dryer with lots of stuff and wardrobe space. We would definitely book again and hopefully longer next time! The staff for check in were very friendly and welcoming.

The front gate on first entrance when you come through is a little confusing but thankfully we asked some other residents and they were able to guide us in.

We are a family of 6 people.. with 4 young children. There was only 1 bin bag for a 5 day stay. When Mrs. called the staff and complain, and asked if somebody can come to clean, staff said "there is a $55 call out fee". Mrs told them, why wasn't she informed about the cleaning fee earlier and she has yound children, staff replied with "I don't care if u have children" We didn't have a broom the apartment. Called and requested the broom, and a viper was delivered. Very rude guy on the reception. My friend came to visit me and I was unable to open the main entrance. Called the staff, followed their instruction, but still couldn't open the door. Main gate is about 1.5 Kms away. So you end up driving to the main gate, to open it.

We booked 2 types of accomo due to lack of complete availability for our stay. In order that we didn’t need to move rooms they kindly upgraded us to accomo type that was available for duration of our stay. It was much appreciated Good kitchen and appliances. Needed more cutlery and water glasses ( only wine glasses provided)

Tumble dryer didn’t heat ! Don’t expect waterway views. Needed an extra blanket for the bed ( we could have used heated air con but chose not to )

The gated community was nice and convenient to facilities. Very quiet.

The management team. I had 2 appartments booked for almost two weeks. We had to ask for fresh towels after a week and a room clean and we were made to feel like it was an inconvenience. We took great care of the appartments. At one stage both the shower drains blocked and they accused us of blocking them with our hair (it wasn’t our hair, my husband is bald and I’m blonde). We were told the wrong parking bay (written down for us) which caused parking issues. Spoke to manager about it and she accused us of making a mistake that she made. On check out we were accused of not returning the room keys. Fortunately we’d filmed our key return as evidence. They withheld our deposit for 5 days.

The apartment was fantastic, the security of the estate was great and the close proximity to shopping and all other amenities for us. It was great having a lift inside the apartment for luggage and shopping bags and all amenities inside the apartment were fantastic.

The confusion with all the remote keys to access the gate from the front of the estate and then the remote keys to access carparking and roller door, it would be more beneficial to have one remote which does all the access