Only good thing can write. Excellent hospitality, polite and professional staff. Tasty and variety food and good beverages Spotless clean room every day serviced, also in common areas. 5 minutes walk to the beach. Close to bus stops. Clean pool with enough sunbeds. Keep the good service! Will visit you again very soon :)

Everything was great, hotel is clean, staff is friendly and helpful, all the tram - reception, F&B team is exceptional, housekeeping is keeping hotel clean and tidy. One night we had a problem with laud neighbours, who was having private part on the balcony and was not letting anyone sleep. Night reception attended issue immediately after reported - well done, very efficient. Food was very good, repetitive, but we always found something we like there - always fresh vegetables, fresh fruit, meat, fish, plenty of side dishes, deserts. All inclusive includes only beer and vine from alcohol - the rest to be paid, but we didn’t mind. Location is good, just 3-5 min to the beach, many shops, restaurants around, mini golf just across the road, car rental next door, Rethymno 1 hour by food, but also bus available, bus stop is located few minutes away from the hotel (we try to take it once but was full and didn’t stop) so we rather walked there. The best, what they have in this hotel are 3 massage armchairs at the lobby, you drop coin of €2 there and get 8 minutes of very pleasant massage, love it! We recommend Rethymno Village Hotel, definitely yes!

Shower cabin is small.

Fantastic staff, great pool. Air conditioning kept the room cool at night. Daily cleaners were friendly. Food was delicious and so many choices. After reading reviews on here we thought the choices would be limited but in fact it was quite the opposite. There were many options for food and beverages. Hotel was in a perfect location for walking around the local restaurants and shops. And an easy few minutes walk to the beach. 10€ taxi into the old town

The lack of lift. We were on the first floor with a baby.

The food was 5 star. The shower perfect. Room service was perfect. The drink and snacks and ice-cream on demand throughout the day was heaven The pool was huge and so refreshing . The social atmosphere during the day and in the evenings was superb. The nearby shops and streets were buzzing and colourful at night.

Nothing

Friendly staff Hi-speed wifi (90 Mbit) All inclusive food almost all day, ice cream, beverages, biscuites... Next to bus stop station Nice, wide and clear beach Billiards, air hockey, table tennis Room with spacious balcony Room service every day Pool dimensions

Pool could be cleaned more often

The rooms, the location, the staff was very accomodating especielly Stella!

A little bit more different foods and desserts would be good

All the food and staff were amazing.

This was an all inclusive holiday,the beer was watered down and just not very nice. the cocktails you have to pay for, so it's not really all inclusive. Also there is no entertainment in the evening at all so we had to go out every night. defeat's the idea of it being all inclusive even more.

-the hotel was very clean, not only the rooms but also the swimming pool and common areas -rooms were spacious -staff was really friendly -location was central

-food was ok but there was not so much variation. But the price for an all inclusive was really low compared with other hotels, so you can not expect the same -the bar area was not so cozy in the evening

The staff went above and beyond to make us feel welcome and comfortable. Buffet was honesty cooked Greek food with decent variety.

Could use a little update and perhaps some evening entertainment.

This is simply the extraordinary hotel with a pool in the calm and nice Platanes very close to Rethymno with amazing (and hardworking) dedicated staff, from the reception, restaurant to daily cleaning service. You can be sure that they will go extra mile to make you fully enjoy your deserved holiday. The hotel is well maintained and the bathrooms seem to be recently renovated. Everything is very clean. The room was comfortable with a nice balcony and the view over the pool and the sea behind. The towels were changed on a daily level or when requsted and they were stocked by soaps. Complimentary water provided in the fridge on arrival. Amazing and kind reception staff is available for assistance at all times. The restaurant staff was always with smile serving delicious and varied food with lots of vegetables, that we liked. The AC usage was free and guests should check the booking conditions since this can be charged depending on the agency/booking platform through which the reservation is made.

More hangers for clothes and towels in the bathroom are needed. There was a cat sneaking around the pool-side part of the restaurant that seemed to disturb some of the guests.