The room was bigger than I expected, probably because I was in a disabled room. The hairdryer plus would not reach the socket as the closest socket had been damaged & wasn't in use & the shower dribbled constantly. This was reported on the first morning & reported the same day. The shower was fixed & a triple adapter provided for the hairdryer. The T.V. worked well & there was plenty of tea, coffee & milk available. I would like to mention the female member of staff who was on duty on the night of the28th March. Unfortunately I didn't get her name. She was extremely helpful even offering to go to the bus stop outside the hotel to get me the times of the buses the following day which was above & beyond her duties!! I left a day early for personal reasons - nothing to do with the hotel.

On the negative side, the room was not as clean as I would have liked & dreadful around the bath taps. The room was too hot during the day & cool at night. The doors banged very loudly outside as people used them to navigate the hotel.

Location perfect, easy to find from M6 and close to my good friend in Pemberton, so ideal for me. I have to commend Emma on reception, she was so very helpful, I would definitely book this hotel again. A hidden gem, the fact that the bedroom block was separate from the pub ensured there was no noise interference on a busy weekend. Plenty parking. The rooms were also well sound insulated from traffic noise from the motorway .

Only because I have slight problems with my knees, a lift would have been good as there were lots of stairs to negotiate.

I was very impressed with how accommodating the hotel team were when I messaged before my booking date to ask for a quiet room. They were quick to respond and reallocate my room. The room was basic, a little tired, but very clean and the bed was comfortable, decent shower too, once I worked out how to use it ! 😊

Although clean and comfortable, the room I was in was a little tired and would possibly benefit from a bit of a repaint and update, but it didn't detract from the stay and for the price paid it was good value.

Bed is extremely comfy and the room is very spacious. Staff very friendly and helpful !!

Stayed once before and no issues, this time however the floor in the bathroom was mouldy, we had no dressing table chair and the bath was clearly not cleaned as it had hair in it. As we were only there for a couple of hours through the night we didn’t have time or energy to do anything about it. The staff and the bed itself, were exceptional. Both times we’ve stayed there’s been a “tree” smell throughout the corridors. The first time our room was too high up so didn’t spread to the room however this time we could still smell it in the room and it’s not a very nice smell. We would still stay again for the convenience but if we are not happy we will be saying something. This time we just didn’t have the chance.

The location was central. The lady on reception, sorry didnt get her name was really friendly and very informative about taxis. Also the night porter was locely and friendly. The room was very spacious.

The hole in bathroom floor was a bit dangerous, there was a screw sticking out and had to cover it with the bath matt to make sure we didn’t stand on it. There was a big stain on the carpet and there were some sort of spillage on the walls. Also mould in the bathroom. Mould remover will do the job!!

Excellent catering all round. Super friendly staff, very willing to accomodate any requests, huge food portions. All staff were lovely, in the hotel and the restaurant.

Rooms are tired. Ex premier inn. Showing their age and could do with a hoover around the curtains and ceilings. But I think this is reflected in the price. You are not paying large prices. It worked well for us

The location is ideal for motorway connections. The hotel part of the complex is remote to the bar & restaurant and gives options between busy & quiet. The beds are really comfortable which means a great night sleep.

The decor is a bit shabby and needs a refurbish. The hotel reception should make people aware that the breakfast buffet has 2 different menus dependent on whether you pay for breakfast in advance or pay in the restaurant at breakfast.

Comfy bed ,pillows good top ups of tea coffee ect nice friendly staff. Reasonable price would stay again if price is right

Rooms looking tired stair carpet is ripped needs replacing, breakfast was OK ran out of cups no yogurts no orange juice dont bother having a continental not much choice ,quality of English breakfast could be better gone downhill since our last visit .

The room was ok and clean, and staff was helpful.

The breakfast, paid £36 for two of us and was worse breakfast I'd seen, 1st day even after getting it changed it was still bad and we couldn't eat it. I was not going to go on 2nd day but give it a go only to get the same treatment and the breakfast staff was rude and unhelpful. Toaster wouldn't work not even a good drink as machine was giving cold water. Worse £36 I'd ever spent. If we ever went back I'd skip the breakfast.

Lady on the reception was lovely so helpful booked a taxi for us for the races later on she couldn't do enough not sure what her name was small with dark hair she was lovely. Room was lovely and clean couldnt fault it bathroom a little dated and leaking shower but overall a good stay was just disappointed with the breakfast

The breakfast was a little chaotic tables dirty they got the order wrong and we had about an hour wait food cold !! My husbands order was wrong missing eggs & toast i had eaten mine and he was still waiting for his !! Would go somewhere else for breakfast next time but would stay again