We ended up at this hotel because of a mix up at another location. Despite landing at 10pm, we were greeted by an outstanding receptionist called Maireád. We even got some prosecco after getting our keys. This woman could not have helped us any more and she is a real asset to the hotel. People like Maireád are not so plentiful anymore, unfortunately. Brendan the other operative we met was also so nice. Breakfast in the restaurant was also top class, with complimentary Mimosa’s a nice touch too. Mary the hostess was a real character too, she got our day off to a great start with her great banter. I would say the No.1 thing that would make me return here is the fabulous staff. Well done team 👏

Nothing, everything was great.

We were treated as very special from start to finish. The staff were exceptional and so helpful. A lovely welcome prossecco drink on arrival. Lovely shortbread biscuits and truffle bonbons under a glass dome in the room. A bottle of water for each guest. Tea, coffee, and hot chocolate provided. Good quality towels in the bathroom, dressing gown and slippers for each guest. Lovely toiletries too. Lovely comfy beds, 1 double and 1 single... Perfect for 3 adults. Restaurant was nicely laid out to have a drink or meal. We had lunch from the menu. Very tasty! Breakfast was excellent with a varied menu. Complimentary Bucks fizz included!!

I liked everything. No negatives

This boutique hotel exceeded my expectations on every level. Welcoming and helpful staff. Upgrade on the room. Complimentary Prosecco on arrival. Personal welcome note in the room. Plus cookies! Fresh and comfortable towels, sheets and bed. Great restaurant on site. And amazing breakfast was included , so extra good value. And the building is so full of heritage character and beautifully renovated. The one challenge is finding parking nearby. Just know to expect that and use your google maps to help locate nearby parking lots.

Absolutely nothing!

Location is good for shopping turn right at the door and your in the Richmond centre Shipquay street is quite lively with bars shops restaurants and clubs. The diamond is on your left uphill leading to the bishops gate (straight on )or to the famous old city gates and walls(left at the diamond) the siege museum isn’t to far away either (all in walking distance) the craft village is directly across the road ( hidden gem). The hotel staff were faultless very welcoming and accommodating, our daughter is Down syndrome and they were brilliant with her always inclusive never patronising. We enjoyed the complimentary glass of Prosecco on arrival and the selection of shortbreads and truffles in our room . The food at dinner was excellent. Breakfast was every bit as good freshly prepared to order which many hotels lack these days most going with the buffet style which lacks the personal touch and frankly isn’t as enjoyable as this. Really recommend this venue highly 😃👍

I’ve only one gripe and that’s the windows are to thin to much noise from the outside world. Shipquay street is a lively place at night and Christmas party’s were in full swing. Everything calmed down about 1 am or so but we’d travelled to get there and shopped and were pretty tired but it’s only a minor gripe as the beds themselves were very comfortable and everything else was spot on

Very friendly and helpful staff throughout hotel services.

Parking. We found this very difficult, even though we are familiar with the city. We phoned ahead to check about parking and were advised to park in Bishop's carpark. However we couldn't get the machine to work and count from the morning time onwards,as we had been advised. This meant we had to go back a few times to try and set parking. Eventually we had use the app, again something that wasn't easy as we did not have this app set up. A voucher to redeem towards payment of carpark could be offered, as this is done in many other hotels that have no parking facilities. One carpark was charing £15 for one day/overnight, thankfully we didn't need carpark for longer stay.

Amazing little Boutique hotel within the walls of Derry...we visited Derry last year and found this gem of a place for an evening meal and wanted to visit for a stay. A welcoming phonecall from Chantelle to ask if we needed any help was the start of the first class treatment we received from every member of staff. The food was devine, for both dinner and breakfast. The rooms were comfortable and tasteful. I visited with my sister and my friends, we all felt the same way...The Shipquay hotel was faultless and we very much look forward to many more visits...

There was nothing to dislike.

Amazing location

Room didn’t have a view, just the back of another building

Breakfast was amazing, one of the best hotel breakfasts I have had. Porridge with the whiskey was delicious. No buffets here, service was excellent. After breakfast you just had to step outside to enjoy the craft village and have a walk across the peace bridge or if shopping’s your thing or the theatre they’re right next door. First visit but won’t be our last.

The only negative is lack of on site parking but this is easily remedied with public car parking within a very short distance

A really warm "Derry Welcome" on arrival from receptionist Megan & trainee Zoe!! The complimentary glasses of prosecco were greatly appreciated. The room was immaculate and very comfortable. Superb city centre location. Drinks in the bar very enjoyable. Breakfast was first class and the complimentary Mimosa a lovely unexpected extra!! Overall great value for money and would not hesitate to recommend to anyone wishing to stay in the city. Looking forward to returning at some stage in the next few months.

LOVED LOVED LOVED this property! The staff is fantastic, and the hotel is beautiful. We had dinner and breakfast at the hotel and absolutely loved both. On a three week trip to multiple countries, this was one of our favorite places that we stayed at.

The rooms are small but clean and nice. There is no parking at the hotel, which can make it a bit tricky. We got very lucky and found street parking. Otherwise, you can go to a parking lot around the block.