The most important asset is the awesome multicultural caring kindness staff of professional diverse personnel.. at the spa area, the neatness , organized environment and mostly the ancestral wisdom of the wonderful well trained spa team is miraculously an adequate healing investment, valuing a lot the team of Lorena, Luis & Paulina, that truly enjoy and have passion in each patient. At the valet area each welcoming smile is super appreciated. Mr. M needs a Safely luggage cart to prevent hitting his head, mostly being the head house of a sick wife. The reception team is super courteous, polite, gentle & respectful. The Concierge Christian goes the extra mile also booking tours to have safety activities and tours, to be picked up at the hotel location. Dona M. Does a great job having a super clean organized resting and dining area. The owner her son and all the hotel team do the best to pay attention to each small detail: accessible for moving around. Lovely welcoming environment inspiring healthy joyful spirit and happiness when servicing with caring respect, beauty, neatness standards and a lovely heart to serve with authentic caring 🙏 safety, accountability, responsibility, training to heal the inner child and SOUL. My room was LOVE ❤️ & I treated myself with lots of authentic healthy ❤️ that I super appreciate. Excellent customer service 🙏

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Amazing staff. Rooms are clean and spacious. A lot of peace and quiet throughout the hotel

Very big furniture in room. Cannot close open vent

The hotel is deceptively large with very nice rooms on two levels. spa facilities off the main reception. There is valet parking so call ahead and ensure they waiting for you as it’s a busy street. Shower hot and strong, and all facilities good.

There was nothing we didn’t like

Nice decorations. nice rooms. Nice staff.

noisy at weekends nights. breakfast could be more generous.

This is my second visit and it is a wonderful hotel and wonderful staff.

Location and staff

Sink and shower was clog

location was very good.

Had a few plumbing problems. Sink and safe

Everything except breakfast.

Need more choices, hot items.

Very comfortable super central hotel on 5 de Mayo of Queretaro. Surprisingly quiet even though a nightclub is next door. Friendly staff, nice small garden and a very comfortable bed

Lovely peaceful ambiance. Incredible service by staff.

There wasn't anything to dislike.