The staff was absolutely amazing, genuinely, it's what makes this hotel so good. I unfortunately didn't take any names, but on several occasions they went above and beyond to help us. My mother needed to get some cash for the laundromat and the lady at the front desk walked her to the convenience store and back as it was at night, one time the cleaning staff forgot to give us toilet paper (not maliciously, we left very late that day so they surely had little time to clean our room or it simply slipped their mind) and when we asked for some the receptionist and manager brought it personally and apologised. We also got upgraded to a better room when the AC needed a repair in our original room we were meant to stay in. Honestly these people are so good. The location is also very convenient, just a walk away from COEX and an easy walk to T1 as well if you're into esports. It was great!

Nothing, it was all really nice.

The location is very apt, close to many eating places, nice bakery and grocery stores. It's very close to the bus stop. One can avail the airport bus from this stop as well. It is very close to the COEX mall, which was my conference centre. The morning buffet is very delicious and has lot of options for vegetarians as well. One of the things that I found quite useful was the laundry service where I could use the washer and dryer to do my own laundry by putting some cash. This was really convenient for me. The room was also very clean and my stay was very comfortable.

Everything was perfect.

iBIS Gangnam was fancy, clean and sophisticated the moment we walked in for our check-in. Definitely matched the whole prestige and modern vibe of Gangnam and we thoroughly enjoyed our stay here. We were booked in for 10 days and it was so convenient bus-wise and the airport shuttle to go back to Incheon Airport was also very close to the hotel. Housekeeping was consistent and we received great front-desk service. Definitely a great place to stay if you're wanting to stay in the Gangnam area.

Probably the only downside is that it was quite a walk to the nearest metro station (Seolleung). Also we were aware of the "greener, non-wasteful movement" the hotel was trying to achieve but we wanted to change our sheets half way through our 10-night stay so we placed the card sign for this request on our beds. However, I guess housekeeping didn't want to go through the trouble of changing the sheets because we sure did notice it wasn't changed. It was a bummer but it wasn't major to affect our lovely stay. I just wish they didn't have that option if they were just going to ignore it.

I absolutely liked everything about this hotel, which in my opinion should have 4 stars. Every single detail is carefully taken care of from the great service at the front desk and the staff at the restaurant to the spectacular food at their restaurant. Chef Baek Ju Min (Devin) is the best! Thank you for the delicious food you prepare every day! I even cancelled my reservation at another hotel and booked this one again as I loved everything! Congratulations! See you soon!

This hotel was a perfect choice for my recent work trip. The location was ideal, situated within walking distance of my meetings and surrounded by a variety of excellent restaurants. The comfortable bed ensured a good night's sleep after a long day of meetings. Overall, it was a very convenient and comfortable stay

The hotel itself was beautiful and offered excellent amenities. However, some staff interactions felt less than friendly. Their demeanor sometimes felt impersonal or even dismissive. For example, during check-in, the receptionist seemed rushed and didn't answer my questions thoroughly. With additional customer service training for staff, the hotel could significantly enhance the guest experience

I stayed 2 weeks in this hotel: the first 8 nights were paid by my employer in a "superior room", and then I booked 5 nights through booking.com in a "standard room". The main difference between these rooms is that the former was renovated, so the furniture is a bit more new, but both rooms are on the same confort level in my opinion. This hotel's location is great for gangnam, not too far away from subway lines, and close to COEX. Moreover, the hotel is two streets away from a region full of restaurants and bars (and they were all amazing and friendly!!). There are many options for eating out, and many convenience stores around for buying snacks and other stuff. If you want to stay in gangnam, I would say this place is a very solid choice. The staff was great, all my interactions with them were very pleasant, I felt very welcomed. I was very pleased with the included breakfast: many nice options. I ate well everyday!

My only complain is regarding cleaning. One caviat with the standard room was that the walls were very very very dirty. I could see the black crust of dust on top of the walls, so I was a bit worried as I'm quite allergic. The sheets also had some holes on them.

the hotel itself is wonderful, compact, and quiet-located in the good area of Gangnam. Posco bldg is just opposite to the hotel. Many minimarts are around. The staff were helpful and attentive to guests. the front desk officers speak fluent English. They also located us in the high floor as requested., and the technician man came to our room super fast when we informed the front about the problem of the doorlock.

It's quite a bit far from the city center for tourists. So,it's kind of wasting time for travelling. Anyway, if your purpose is for business, it would be a good choice. Also,It's not convenient to use a train from/to the airport. This is not a problem if you use a taxi or rent a car.

Only comments were the following: 1) Restaurant only serves breakfast and lunch. No dinner. 2) The washing machines on B2 was out of order for few days without any servicing and the floors were so wet that many times we nearly slipped to the ground. Other than the above, our stay at the hotel was pleasant. I always book IBIS if the country I visit have it.

The laundry room where the floors were wet and no one came to wipe it.

The location is great for who needs to go to the COEX, but it's far from all touristic places of the city. However, it is very well connected. Breakfast was really good.

I found the room rather small, and I was alone in a room for two people. I can only imagine how crammed the room would be if I was sharing it with someone else.

The location was really good. Easy walking distance to COEX mall and lots of eateries/cafes around. Particularly convenient that 7/11 was just around the corner. Staff were helpful. Particularly the the restaurant manager was very helpful. I came down for the buffet lunch slightly late and she asked the chef for freshly cut meat from the meat station as they had initially closed it. Was really lovely of her to do so.

Deco was a bit dated but the place was clean and well maintained