The location was wonderful, the staff were very friendly and professional, the room was excellent - very comfortable, clean and a great size. The food (dinner and breakfast), beer and wine were all top notch, in fact it's hard to mark it down on any aspect.

There was naturally some noise from the bar, which was directly under our room, but it wasn't too loud and stopped around 22:30.

Even before coming to stay at the Crown staff were able to assist by measuring the size of the bathroom to ensure it would fit our dog crate. On arrival we were warmly greeted by Miranda who showed us a map of the local area to assist with getting our bearings. The room itself was so snug and comfy and a great size too. The room was stocked with hot drink making facilities, a hairdryer and had little bathroom toiletries too. We booked for the evening meal which was delicious, made the mistake of going elsewhere the second night, so the final night we booked again so we knew we were going to have a lovely meal. There was plenty of choice for breakfast and staff were eager to help – Sasha was sad our babies didn’t attend the breakfast as they would have been provided a meaty treat! From our base at the Crown we were able to drive to some great places for days out which included Glastonbury and Cheddar. We had planned to stay our final day in Well itself and had the bonus of the Saturday market. The Crown is well positioned in town to ensure the dogs got a lovely walk past the castle each morning and evening. The only downside is the lack of parking – which is NOT a fault of the Crown itself and they are only too eager to support you to find other places to park which are easy to get to. We loved having a drink in the bar which was used for Hot Fuzz and it was great to see that it was full of both locals and those on vacation. All the staff were very friendly and helpful but Miranda and Sasha need a shout out for their conversation and banter! We will certainly be coming back to the Crown in the future and would highly recommend this to others.

Just be mindful of parking but this is NO reflection on the Crown.

Hotel is smack in the middle of town, so perfectly located for the main attractions (cathedral, Bishops' Palace etc). Parking easy. Staff are great, so cheerful and kind. Apart from this, the local authority should be ashamed at the way it seems to neglect Wells which is shabby (the famed Vicar's Close needs rescuing). Wells could be a jewel in the south-western crown; it has so much going for it, especially its people. Eating out? Has to be 'Roots', just a few minutes away - largely vegetarian but fabulous.

Hotel was fine - needs serious remedial work in places but reminds one of an old coaching inn: very busy, people coming and going, a cheerful bustling presence in the heart of Wells.

Wonderful, truly historical hotel - Built in the Year1450 no less - filled with genuine features by the bucketful... If you love oak beams, leaded windows and "real Old English " vibes ? Look no further. Warm, welcoming staff, great quality local produce for breakfast and good selection of ales in the bar. Wells is obviously a tourist destination, and that was reflected in the variety of nationalities in the hotel. For the film buffs amongst you, it features heavily in the classic Brit comedy, "Hot Fuzz " where "The Crown at Wells" becomes... "The Crown at Standford " ! Staff in the real location know quotable lines from the film.. marvelous !!

on site Parking at the hotel is a little limited - which, to be fair, the hotel pointed out to me when I booked. There is, However a Council run car park at the bus station, about 8 minutes stroll away ( that the hotel staff directed me to, complete with a very good printed map) which is free from 18.00 until 09.00 the next day - Tip : if you pay for 2 or three hours at the end of the day, the ticket machine takes the free night time period into account, and rolls your payment over... I paid £1.80 late in the afternoon I arrived and was good in the carpark until 10.58 the next day, so nice late breakfast and couple of hours extra Zzzzzz.

The food was excellent and the staff were all very friendly and helpful. Also, the location couldn't be better - the hotel is right in the heart of this beautiful old town, only one minute's walk from the magnificent 12th century Cathedral and Bishops Palace.

My room, (No 15) on the top floor, was quite dark and would benefit from having another table lamp. The car park at the rear of the property is limited to seven modern day cars. Whilst this is understandable given that the building dates back to medieval times, the instructions of how to find, operate and walk back from the nearest municipal car park need to be much clearer especially as it still requires one to have a mountain of pound coins and has a strict limit of three hours from 0900hrs.

Full of character. Great central location BUT beware Wednesday which is market day and makes access to the Crown very difficult on a first visit. Remarkably quiet and well soundproofed for an ancient building. Excellent top notch breakfast. Cooked to order. Large pot of lovely HOT tea.

The bed in my room (see photo on website) was metal framed and made the most dreadful squeaking and jangling with every move! I hope they don’t give this room to young energetic couples!! On-site parking is small and awkward but there are cheap car parks a couple of minutes away. South Street is best.

The hotel is right in the centre of town and conveniently located near Wells Cathedral and the shops of the city. The staff are genuinely concerned about your comfort and are very helpful and friendly. We had a dinner in The Crown pub which was outstanding and well priced for the filling meal received. We also had the hotel breakfast booked with our room which was both delicious and filling, again with plenty on the plate and great portion sizes. Our room was cosy, warm and quiet, very well designed and with all the amenities you would expect.

I'm really nit picking here but the only thing that got to me was the wonky toilet seat in our en-suite shower room.

The location couldn't be better - right in the centre of the city and, as I arrived by bus, very easy to find. The room was larger than I expected for a single, but was quiet, cosy only some of the decor needs a bit of attention. The bed was very comfy and warm, but a shorter person or someone with mobility challenges, would have found the height a bit tricky. A small step/box would help, I was fine. At breakfast, I was satisfied, only I wasn't offered tea nor was it freely available. The selection should have been wider for a 4* hotel.

Nothing really, just a few changes (see above). I had a lovely time.

Beautiful olde worlde charm, centrally located and full of character. The four poster bed in the single room was a particular treat, as usually the single room in a hotel is the Cinderella option. Staff were very helpful and friendly.

WiFi was available in the bar but not in the bedrooms, which was irritating as I couldn't work. In the single room the sink was cracked and the taps don't extend far enough out from the back of the sink. The water pressure is also poor, so washing your hands means squeezing them under a trickle of water with limited room to wash them properly. The kettle has to either be put on the floor to be plugged in or the table has to be moved to block the shower room door. A USB port would be a good addition or at least a socket that's not at floor level under a table. Minor irritations though and very much first world problems!

A really charming place to stay. I loved the historic charm of the hotel and the central location to the town. The staff were all really friendly and helpful. The room had everything I needed and I felt very comfortable and at home. Breakfast was good and there was even a hotel cat that comes to say hello!

The only negative thing was the small carpark. When I tried to leave another customer had parked a large 4*4 too close to the exit so it was impossible to get out on my own. Fortunately a tradesmen working at the hotel helped guide me out very very slowly.