The location is excellent. Only 20 min walk from train staciion. Right in the middle of Florence. 2 min from the hotel you have a choice of bars and restaurants. Little convenience shop only 5 min walk for snacks ,wine and beer. All must see places in Florence no more than 10 min walk from hotel. The hotel is spotless, with a really good breakfast. Super comfortable beds and slightly quirky decor where old meets new. Pool and sauna are a really nice way to relax after a long day of sightseeing. The hotel is exactly like in pictures. Staff are really friendly and helpful. When in Florence ,we will definitely stay there again.

More coffee sachets in the room would have been great.

I loved this hotel! I stayed with my husband and daughter, we booked a family room and ended up with a small flat! we had a kitchen/diner, 2 large bedrooms and delightful shower. The main bedroom was a king (or larger) size bed, with two closets. A large television on the wall. Our daughter was in a seperate room on a double bed settee, which she said was very comfortable. The staff were a mixed bag, some were lovely and chatty and helpful, others seemed to be counting the minutes until the end of their shift! The location was just ideal, both for heading into the shops etc, but also for crossing the river and heading up to watch the sun go down over the city. Found some cute little wine windows around the city, keep an eye out for those. The restaurant just near the entrance of the hotel was a great find too, wouldn't usually eat so near our hotel usually, but our daughter wasn't feeling 100% and requested somewhere nearby, the food was very tasty! The Spa area is very compact but a nice treat to have the option of, it needs to be pre booked, and I can't recall if we had 1 or 2 hours use.

I'm really splitting hairs when saying negatives, and they're not necessarily negatives, perhaps more a suggestion to make the stay nicer. Top up the nespresso pods in the rooms daily, along with milk. I don't think it's too much to ask personally! Upgrade the breakfast selection, this is something we commented on in everyone of our hotel stays in Italy though, breakfast just seems very limited. And finally, our daughter would of liked a TV in her room!!

Beautifully appointed. Wonderful, breakfast and accommodations. The staff was by far the best we’ve seen in Italy. And that is saying something.

I realize that the facility is housed in old buildings which throws off the stairways and elevations. Uneven steps into rooms, and in the hallways makes it difficult for someone who is in paying close attention to their feet.

Beautiful old building in the heart of Florence with a very quaint modern and art inspired twist. Modern facilities gently set into huge rooms with high ancient ceilings . Equipped with all one needs! Fantastic sized bathrooms- large easy walk in showers, a bidet, large sized basins. Excellent water pressure on the third floor and good hot water temperatures easy to regulate. Fully equipped kitchenette- fridge, espresso machine with pods, sink, glasses, cups, plates, pots, cutlery etc.. We had two rooms , two bathrooms, two sofas, and two TV- like an apartment really. GORGEOUS!😍 Staff were very kind and friendly, helpful any time, with dual or possibly more languages easily.

The overall A/C was very loud at night, like a storm hauling around the house, and it was very warm in the rooms over night and I seemed not able to regulate it individually from inside the room.

The location of this hotel was perfect! It was very close to all of the key museums, churches and attractions and all of the restaurants! Breakfast was delicious and accommodated vegetarian and non-vegetarian tastes! Our family suite was beautifully designed, spacious, clean, functional with kitchenette and dining tables and beds were very comfortable and cozy! The spa was a soothing treat for aching muscles after busy day tours! Staff were more than helpful, efficient and friendly! We definitely would stay here again if we return to Florence! I love the Casual brand!

Spa hours were too limited - they should be extended to accommodate travellers who prefer to use the spa at their leisure.

The spa zona is small but very nice, a great adding to hotel's facilities The breakfast room is truly beautiful with frescoes on the ceiling We had a room with kitchen and it was amazing, large and with all needed facilities in teh kitchen area

The spa area could have some improvements to be more comforatble: adding a couple more chairs or beds since it has onky two now, also the shower nera swimming pool did not work so we had to go through the corridor to the changing room to shower after sauna.

Location is perfect, Florence is a very walkable City, and this hotel is located in the right spot to see all the major attractions. It's also very close to the hop-on hop-off bus stops. The staff were super friendly and helpful, always greeting us with a smile. Breakfast was nice, the rooms were clean, and overall, we enjoyed our stay.

Unfortunately the pool pool closing time is very early so we missed out on going for a swim. In addition to this, we found out that the pool is hot, not cold. Which isn't very refreshing after a hot day walking around Florence. It may be mentioned somewhere that it's a hot pool, if it does we missed it and that is our fault.

Incredibly large room, plenty of space to store clothes and move around. The pool and sauna, while needing to be reserved, were great to relax in after a long few days walking around Florence. Although the room was warm, AC brought the temperature down and made it more suitable. Staff were kind and helpful, and umbrellas available for guests to use on rainy days!

Breakfast was okay, with a selection of items available. After having it once, I'd rather go somewhere else in the morning for something more substantial.

We stayed for 4 days. The location is perfect, very central, all the sights are within 5 minutes, there are a lot of cafes and restaurants around. The reception is open 24 hours, the staff is polite and helpful, there were no surprises with the accommodation. The room was wonderful, spacious, clean, with a small kitchenette and decorated with fantasy. Breakfast was not very varied, but there were several hot dishes, cold snacks and fruits, coffee and juices.

Perfect location! Reception was very pleasant and helpful. Breakfast buffet was good. Suite was clean and bright, with a comfortable bed. Bathroom was large and well-appointed. The balcony was excellent. Elevator was modern and fast.

There was no literature in the room with pool/spa hours, check-out time or local recommendations. I felt pressure to check-out before I was ready and the receptionist tried to charge me for two breakfasts when I only stayed one night. Parking will not give you access to your car between 12:00 am and 7:30 am.