Breakfast was excellent. Pancakes made using a fancy machine were excellent. Rooms were modern and new. Beds were really comfortable. Staff was very friendly. Rooms were clean. Bathrooms were roomy. Rooms was quiet and you could control the temp too.

The front desk clerk could have been more friendlier upon check in and arrival. Although, we checked in at 9:00 pm maybe that was why. She was somewhat curt.

I like the way the staff was and the location. The price was very fair. Breakfast was hot and good. Pool area was clean.

The pool area could use more towels but is a normal problem so no big deal. The hotel is getting redone and you can see they haven't gotten to all room but again is totally normal it will look great when done.

The breakfast was delicious. The staff was helpful and friendly. Our room was large.

An interior remodeling was in progress during our stay. Our room had not been remodeled. The wallpaper was loose in the corners. The handicap shower did not contain the water and the floor became flooded.

This was definitely one of nicest hotels our family has ever stayed in. And the staff made the stay welcoming and stress free. Thank you to the breakfast staff lady who was so fun to interact with, like a mom looking after her children's families. I wish I knew her name to give her even more praise.

I would have liked a little more counter space in the bathroom, but this is understandable as it was the wheelchair accessible room. My kids thought the beds were too soft because I slept so comfortably that I rolled over in my sleep and started snoring. I haven't slept that well in a long time. The only other problem was one of the outlets was not working so the light and any charging cords we plugged in didn't work.

Location was good. Staff were friendly and everything was very clean. Having a hot breakfast included was great. Hot tub was one of the reasons for choosing this hotel, and it didn’t disappoint.

Wish the hot tub was open later.

Very clean room, comfortable bed, friendly staff, and great hot breakfast selections.

The facility look is a little tired and dated, with worn looking carpet in the 3rd floor hallway, kinda noisy ride in the elevator especially for those of us who haven't yet enjoyed our first cup of morning coffee, and no USB plug for electronic device charging in the room, so be sure to pack your old charger.

Breakfast was very good, pool and pool area was very nice, staff was excellent and very accommodating especially Jessica at the front desk and the ones working the breakfast area

Booking.com never mentioned to the hotel that we wanted rooms close to each other

Nice and quiet, clean. Staff very helpful with suggestions of places to go to see trains and easy directions.

I was told that there was a $50 room deposit that would drop off at checkout but according to my bank account, it hasn't. I am going to have to call and complain.

nice hotel

staff were great when we checked in, but later they were very rude to my kids. they wanted hot chocolate and there wasn’t any, the vending machine didn’t dispense they tried 3 times the front desk person gave them so money back but didn’t offer or say she would have someone look at it so they spent the money trying to get what they wanted and finally did. just a rude experience for my 17 year old daughter. not sure why it is such an issue when kids ask for things. it wasn’t like they were running halls, jumping around, or screaming.

Cleanliness of room and location.

Not having everything I needed for room like towels and face clothes. Due to the number of people we had in our room.