location was excellent room size balcony size tv all telly good

I was full board but didn’t arrive until late at night. there was no food waiting for me. The ambassador gives you a bag with sandwiches etc for a late check in. The soap and shower gel were via dispenser, but the hand wash and shower gel dispenser were either empty or not working these need to be checked daily by the cleaner. I only had my room cleaned every other day by my choice I wasn’t left any milk so only got two little milk in 4 days and roof top pool was out of use on the 13th for 3 days when you book they don’t tell you that !! to recap - Shower Gel - Hand wash - food on arrival - Milk in the room -Roof top pool I know the hotel will say you have to tell them !! but should I need Too !!!!

Our first visit to Benidorm on our many visits driving Spain, from the UK We spent three nights at Gold Arcos, booked for two but needed one more night to enjoy that Benidorm vibe. This was the perfect location and the property is a quality environment in every respect. It is seamlessly well managed, with staff members that are totally professional, welcoming, adaptable (my request to change parking bays was a master class in customer service and helpfulness-thank you!). Breakfast buffet was lovely. This is a top quality, classy venue, and one that I long to return to.

Nothing!

Location and rooms great

Air con did not get cold and not many sun loungers so I imagine in the summer there would be a struggle to get one

Hotel was AMAZING! Nicole at roof terrace bar 💯 fantastic, nothing was was too much and so friendly, always smiling! Breakfast was AWESOME, even chef doing the omlettes. I had such an FANTASTIC time at this hotel and so central, that l am coming back with my boys next year. When l was dropped off by the shuttle bus, l asked the driver where the hotel was, he said " what looks like a STUNNING Hotel", easily seen and was right! The smell of the hotel was soooooo nice , like large air freshners and rooms, l was BLOWN AWAY- highly recommend ***** You will not be disappointed, go, even when going for my shuttle bus, friend came with me and reception loaned us TWO umbrellas.

Nothing to dislike/fault. FIVE 🌟 STARS across the board.

Beautiful room 😄 beautiful facilities ! Pool is amazing and drinks are reasonably priced ! If you are doing Benidorm a luxury hotel is a must and this ticked all our boxes

Breakfast could be better , didn’t feel it reflected the rest of the hotel. Wasn’t awful just not on par with hotel and facilities

Location is great, close to nightlife and beach. Rooms are spacious and clean with a really large balcony

The food could be improved. Roof top pool/bar area is great but only small so struggled to get sunbeds

Overall it is a fabulous hotel and if the food was brought up to the same standard it would be the best hotel in Benidorm in my opinion

The food is poor. I was invited to meet with the manager and he was open and honest about the standard of the food. He accepted that there is a problem but he has only been there for 7 weeks. I believed him when he said that getting the food quality to an acceptable level was a priority

The room and balcony was amazing, so spacious and the shower was so good. The room facilities were great from the coffee maker to TV & chromecast. Staff were very polite and friendly, I was even given a gift for my 10 month old, an inflatable ring for the pool. The breakfast buffet had quite a wide variety of foods and wasn’t too busy. The overall stay was excellent, would definitely come back again

There were a couple of things could’ve been cleaned better, would’ve been good to have floors mopped

The standard of the rooms and public areas ie bars and restaurant were of a very high standard. Location of the hotel was very good.

The food in the restaurant for evening meal let down the how experience. Breakfast was ok but evening meal was lacking choice in salad bar and the hot food wasn't very hot.

Spotlessly clean, decor to high standard, friendly and super helpful staff, solarium & swimming pools.

Very poor evening buffet, not much choice. Hot food (meat casserole & vegetables) looked like they had been there for days. Wine could only be purchased by the bottle & not by a glass. We would not recommend staying half board.