The breakfast was simple and nice. Staff were friendly. Reception staff were friendly and able to explain things clearly. Location was great, 5 min walk from Nagano station Add another 5-10 min if you are with small kids and have strollers, all accessible though. Shopping and things to see are on the other side of the train station.

The room with 2 bedrooms was very cramped. Definitely not for families with younger kids. Hotel is more for local business workers on work trips and not for families. Booked for 2 adults and two tweens. It was ok. Requested for 2 more towels but was told that towels were for adults only.

Breakfast was good with a mix of Japanese food and also things like croissants and bread rolls. It was constantly restocked. The WiFi was good and there was a fridge and a kettle in the room. In reception there were free toiletries and tea bags. It was very close to the train station and quiet at night. It was easy to change the temperature of the room using the remote. All the staff were very helpful and friendly.

It would have been nice to have coffee available in reception as well as tea. Fresh coffee is only available in the morning. The remotes were a little confusing at first because there was no English explanations.

This was our first stay at the Toyoko Inn and it was overall really very good. We were lucky enough to have a room on a high floor with a view of some of the mountains. They have a nice system where you can inform the hotel the day before if you will be taking breakfast on the 14th floor. You can then actually monitor how busy the breakfast area is on the day on your room TV. It looked like you can actually just make a breakfast bento to take out as well. There was a little more storage than in similar types of hotels and it was nice to have a window that opens to allow some fresh air in. The area is much quieter than the Zenkoji side and there was a nice park across the road as well.

We didn't mind the location but it is on the other side of the station which means not quite as convenient with the majority of shopping, transport and restaurant options being on the Zenkoji side.

The hotel was a bit close to Nagano station, on the side where you take the buses that take you out of the city. It's generally more quiet than the other side of the station. The room I was given is spacious for single occupancy so it didn't feel cramped. The room I had did not have a closet but they do provide a clothes rod with multiple hangers available to put your coats or jackets on. Housekeeping only happens after your 4th night stay with them. Since I was usually out the whole day, I did not mind this. But some people may opt for it to happen more often so it's best to ask the staff about this. I really liked that they give you the option to bring your breakfast with you into your room- they provided take out containers you can fill up if you don't want to spend time eating with the others on the 14th floor. They had a lot of options for food. For my last day, since I was catching the earlier shinkansen schedules to Tokyo, I was able to bring my breakfast and coffee with me into the train.

Only 7Eleven was the closest convenience store to the hotel. The nearest grocery was around 20mins walk from the hotel. But there's a nearby Hotto Motto for a quick meal fix.

The location is great, the breakfast was varied and good (and on the top floor with beautiful views), they had a lounge area on the top floor of the hotel as well, where you could hangout. The rooms were clean, beds were comfortable, and there was a park right across the street where our 7 year old could run around a bit. We took the Shinkansen in and easily walked to the hotel with luggage despite it snowing.

Nothing! Just an observation that the breakfast area is a bit small, however, they allow you to take to-go containers back to your room.

The breakfast in the morning was the highlight! They provide takeaway or dine in options for breakfast and the spread is a mix of western and japanese food. Really enjoyed the meal especially the soba! Staff were friendly and used translator devices to converse with us. Room was spacious and hotel located near nagano station, not much food options nearby but there’s a convenience store & takeaway place (hotto motto).

Hotel have rule they don’t change bedsheets daily so no housekeeping was provided during my stay. Only towels were hanged outside the door everyday.

Took the triple room and it was very spacious. Was also pleasantly surprised that one of the beds was even a small double bed. WiFi was good and fast, and there were 3 washing machines and 2 dryers available for laundry. Washing machine needed ¥200 per 30-min wash (with extra ¥30 needed for a detergent packet at the detergent dispenser next to it) and dryer needed ¥100 per 12-min drying. The staff were also very helpful and friendly, and able to help in English. The toilet was also very clean, though it didn’t have a lock on the door.

NIL

Amazing view (my room was on the 12th floor) so I could enjoy the view and didn't even use the TV - this was much better. Breakfast was good but after 8.30 am is fewer things to offer.

Check-in on booking is wrong - it is written 00:00 to 00:00 but it is from 4 pm.

Perfect for solo travelers on a budget. Location is close to the station and there's a nearby convenience store too. Room is cozy enough and bed is big for 1 person. Breakfast buffet is also good and you can take it down your room if you don't like crowds. They also do luggage transfers (Yamato TaQbin) if you need.

Nothing in particular. This place is recommendable for solo travelers and would also probably be good for families/couples too since the hotel room is spacious enough.

My second visit to this hotel, and I really enjoyed my stay. The room was very clean and comfortable, and quite spacious too. Shower room was great. The room temperature was good, even though it was warm outside. Staff were friendly and welcoming. Breakfast had a good selection of food. Always very busy and sometimes a bit tight for space in Toyoko Inns, but this one had a great view, from the top floor, and was relatively spacious. I’ll definitely be back.

All good.