Friendly staff on arrival , lively vibe in the bar/check in area, the upstairs separate restaurant is a great idea, the hotel is decorated to a high standard and smells very fresh even in the corridors, the rooms are modern and comfortable with great beds. The bathrooms have large shower cubicles with full width opening doors and rainfall showers, if you’re tall or big built these big shower spaces are a godsend. The food in the restaurant exceeded our expectations and is of a higher standard than you would expect in a small town hotel. Well done guys you are doing it right 😀😀😀👍👍👍

In a perfect world a life would be great as there are no ground floor bedrooms.

The staff were very professional and friendly. The atmosphere in the bar area was very pleasant.

The stairs to the bedrooms were very narrow and the carpet was quite soiled. There was no car park. The bedroom was actually too warm but opening a window made it very noisey because of people on the street. Breakfast was included but we didn't stay because the bedroom was just too too warm and uncomfortable. I know its seems bad to complain about a warm room and I apologise for that, as it is a credit to you to keep the hotel warm in such challenging times.

The welcome when we arrived was good, the room on the top floor was accessed up 2 flights of stairs, there is no lift, the view out of the bedroom by the river and out to the hills in the distance was very pleasant. The facilities in the bedroom were good, The breakfast was served in the restaurant on the first floor or we could have had it on the ground floor after 09:00 so quite a choice. The cooked breakfast we had was superb and very large cooked and served by Jack and Sean who were a real credit to the hotel their attention to our needs could not be faulted and enhanced our dining experience.

As we stayed only the one night everything was fine thank youn

Very welcoming staff. Very friendly,helpful and polite provided 1st class service. Located on the corner at top end of town on main road but absolutely no noise pollution in the bedroom. We had the Junior suite which was very well laid out and spacious. Chilled with drinks in afternoon in the bar and also dined in the bar at night. Food was excellent as again was the service. Evening entertainment was good and bar was mostly populated by locals who were all very friendly.Breakfast was again very good. Big breakfast is exactly that and sets you up for the day.

Really friendly staff, I'd called ahead to ask if I could possibly have a shower chair...I was assured something would be in place...which it was...the bed was firm but really comfy...the bedding felt really good...smashing shower...lovely breakfast...I had a small birchwood breakfast first morning and the best french toast the 2nd morning...it's a young pub..we stayed in both nights and enjoyed the people watching...what a friendly community. A great couple of days... Thanks to Robbie and staff...

There was no lift...which I'd read and I hadn't requested a lower floor so it was my own fault we were given a 2nd floor room...I'm sure if I'd have asked we could have been moved but decided just to treat it as physio...SO remember if you have mobility issues keep this in mind..

Central to places we wanted to visit, lovely, friendly staff, good food, very clean and comfortable, would definitely stay again

The time it took to serve breakfast, 2 out of our 3 day stay we waited for well over an hour but after saying that the food was good quality and worth waiting for, the waiter was very friendly and helpful, I think maybe most of the guests may have arrived for breakfast at the same time and they were a bit overwhelmed, food cooked fresh to order also.

The Property was perfect our room was on the first floor which was ideal ( the quarryman's rest ) the room was called , it was very clean & spacious ! they also had a lovely beer garden which looked over the river ( very relaxing )the staff were great very friendly & helpful ! We ended up booking another night 11th to the 12th July & we didn't have to move so it was great ! there was plenty of parking & a lovely park just down from the hotel ! nice little town ! We will most certainly be back .

nothing we didn't like !

The room was clean and warm, with all the necessary facilities, and the bed was comfortable. Despite being over a busy pub there was no noise. The large cooked breakfast was delicious. Although no dedicated parking, it was easy to find a convenient on-street parking place.

The shower cabinet and wash-hand basin were in the room itself rather than within the en-suite. There was also no hand towel provided (just a bath towel). The milk in the coffee machine at breakfast was curdled but there was fresh milk available.

The staff were all very friendly and helpful, without exception.They deserve a special mention for making our stay so pleasant. The outside area beside the river was great for a coffee or drink after a day's sight-seeing. Hotel beds were very comfortable and rooms were well laid out and modern. But the best thing about the Birchtrees is the excellent 'pub grub' in their wee restaurant. The best steak pie and handcut chips, great burger delicious fish and chips...definitely in itself a reason to return!

The rooms were very warm at night and there was quite heavy traffic from early morning, so earplugs were needed when we opened the windows. This was the only issue we had. Otherwise a very nice stay.

Easy parking close by, lovely breakfast very accommodating staff. Nice clean room. Quiet in the room itself considering it is above a loud pub.

Bathroom layout was a bit weird with the shower being in the room and not really private. It was fine for our group as it was a family (myself, husband and young son) trip but would be a bit tricky if it was a friend's/colleagues trip. It was also really tricky to fill up the kettle in the room due to the shallow sink.