The room given on the second day was good and comfortable since it was a suite offered as a mistake for accommodation offered on day 1.

Booking .com do not take take money for booking this accomodation and thus they missed our booking inspite of calling them the previous day, due to big group of school students from Hyderabad but soon they realised on our arrival and somehow adjusted us in a small room as we were 3. But infact they repaid us back by providing us a suit the next morning.

The Terrace by Ladder was such an amazing destination, perfect location, very easily accessible. Wonderful staff who took very good care of us the whole time we were there. The restaurant has amazing food where you get to choose the Indian or Continental style of food. Amenities are top notch, super clean, they provide everything you need, even an iron box guys, I was so elated! Made our trip very worthwhile, would definitely be back there some other time.

Rooms were clean and comfortable. Every member of the staff was very friendly, attentive and helpful. The restaurant was excellent. The waiter helped us with the menu to find something of our taste, not spicy, and passed our wishes to the cook. Also breakfast was excellent. Of course there was the extended choice of delicieus Indian food, but a continental breakfast was also an option. Although the city is quite big, it was central located in town to go with a taxi riksja to several interesting places.

There was no terrace to sit outside, nor you could open a window.

The hotel was in a good location, close to the major spots like Padmanabhaswamy temple and the local markets. Our room was clean and comfortable. Locks on the doors were sturdy which kept us feeling secured during the stay as we were two female travellers. We opted to eat at the Easter buffet in the restaurant below and it was the best Kerala meal we've had in our whole trip. It was simply delightful! The staff was very generous and sweet. Overall it was a perfect stay and we will definitely stay in the same hotel everytime we visit. :)

The location of the hotel is excellent. Right next to the railway station and the bus stand. It is very easy to get an auto or Uber or Ola taxi. The staff was very helpful. The security staff went out of the way to help to get an auto rickshaw hired and also made sure that my car which was parked was safe. The room was quite spacious and the big window looking out to the city was pretty nice.

The room was not cleaned even once even though I had put on the indication for the room to be cleaned. It is to be noted that we had stayed there for three days. The menu available in the room for the food served at the restaurant was pretty good. But most of it was not available for ordering. Maybe it was due to the non availability of enough Chefs. The hotel I believe started functioning only recently after the shut down during the pandemic.

The staff was very friendly and the breakfast was included. We asked also for Putu, which they made specially for us and in general the restaurant food was pretty good. The rooms were nice and comfortable and provided all the basics.

We only issue we had was that the shower did not have real hot water in one of our rooms.

The highlight of the property is the excellent warm staff both front desk & Restuarant. A decent property in a very good location. It’s good value for money.

The hot water was at maximum luke warm. I was surprised that they ran out of dosa batter for breakfast, in Kerala of all places.

Room was clean, spacious and everything in order, exceeded my expectations as am staying in Trivandrum area after a long time. All the staff were extremely courteous and attentive in their job. The passage and common areas were kept neat and tidy. The security person helped always in getting auto or taxis. Special mention on the chef in restaurant as the food served were of good quality and taste, staff inside restaurant were very professional! Breakfast spread was fresh and tasty, we did not go out for dining as the food was good and value for money. I had a late checkout after 6 PM but they did not charge me extra although I was expecting it. I highly recommend this hotel for anyone who prefers a decent family stay

AC was too cold and probably control was not working properly. washroom tap although of good brand was tight and may need periodic maintenance, Wi-Fi was getting disconnected intermittently

Hotel Staff Behavior, Rooms were spacious, clean and well maintenaned. Very near to main bus stand & Railway station.

Food could have been better.

Close to the city centre in a relatively quiet street. High standards of cleanliness and attentive staff.