Room very comfortable- newly refurbished with excellent bed and shower. Room attended every day with fresh bottled water, biscuits, chocolate etc. Excellent free WiFi. All staff we met were friendly and very helpful. Plenty of parking near the rooms. Good value for money. Would definitely return.

Minor comments on breakfast. Muesli availability first day but not the following two - important for us. Good selection of cooked breakfast, but could improve scrambled egg which was reconstituted, and better quality bread. Otherwise good.

Beautiful surroundings, lovely staff, very comfortable bed. Kids and I enjoyed the lovely communal area. Chairs were really comfy and gorgeous:). Our doberman enjoyed him self, he was very welcomed by everyone he met:). Was given bowl, treats and mat:).He loved exploring the area around the hotel:).Bins in most areas, very handy. Swimming pool was good size for us. Steam room and sauna was hit for kids, first time for them, they loved it. Comfy sun loungers around the pool. Breakfast was tasty, nice choice of good quality products. Front of house were very attentive and pleasant, food and drink was always topped up. Egg royale was cooked just right and hollandaise sauce we liked. Restaurant is nicely decorated with view into greenery. We were watching sunrise while having breakfast. What else you need:) You can buy breakfast voucher from reception for £14 instead of paying £18.

From 6 pillows only one was ok to sleep on. It wasn't so puffed up. It was cold in the room,but what was I expecting when it was one of the coldest days in the UK. Radiator was working on full, kids were fine and luckily I had warm clothing. No pressure in the shower:(. Same at the swimming pool. Doesn't affect me much but it disappoints, so be prepared and enjoy the rest:) As much as our dog enjoyed himself, I think £80 is a bit much to pay for 2 nights. Gifts for the dog is a nice touch, but people bring their own. So perhaps lower stay and no gift? I would recommend this place and will definitely come back.

The place was really nice. It’s spread across a few buildings and it has a pretty views. The Spa area was as described but the massage rooms and the massage exceeded my expectations. There was always plenty of towels, swimming suit dryer, hair dryers and even straighteners. The staff was very friendly and helpful.

The only downside was our dinner. The restaurant was lovely so was service and the singer. All very elegant just the food itself was lacking flavour. The same with the breakfast, it was fantastic so much choice and lovely service. I ordered English breakfast. All bit rubbery, lacking flavour and cold.

Location, staff, cleanliness, decor, food, comfy beds, good showers, health club

My room (204) air con wasn’t working. Although engineers looked at it and cleaned the filters, they would have left the premises at 6pm knowing that it still wasn’t working but no explanation was given. This was bad timing as it was a hot day, we’d had a long drive and I had a migraine. The receptionist provided me with a fan and did what he could, but I didn’t have a good night and was disappointed to pay the usual amount as a result, with only an apology. The hotel was fully booked so no other rooms were available. This was my third visit and it won’t stop me from staying again, but it was a frustrating experience.

The staff were helpful, even on the phone, they go over and above to assist. The rooms are very clean and spacious and beds comfortable and the pool and spa facilities were great. Our full body massage was EXCELLENT and we had a wonderful dinner and stay in general. Would recommend this hotel to anybody. The nearby town is so quaint and the grounds and walking trails by the hotel allow you to decompress and relax.

Wish there could be blankets in the room to lounge with on the sofa

The location was beautiful, surrounded by greenery. The buildings themselves had character and although the room was small, it had everything we needed. The food was excellent with friendly and attentive service and the gym, swimming pool and spa facilities were perfect for a a quiet time of year.

Not suitable for pedestrian travellers as the only way to the nearest town was along a rather dangerous stretch of country road. Car or taxi essential to visit Haselmere town.

Bed good, room good except curtain pelmet poorly thought out, easy to bang head when getting up from the bed…..several times!! Breakfast good, but bacon dry and quite hard. Dinner menu fairly limited, but good. Lovely location.

Bacon had been standing too log and was hard but tasty. Shower screen needed plastic strip to stop water from going on floor, and the shower head needed replacement. Toilet needs some maintenance as was overflowing all the time.nice

Lovely, comfortable room in pretty setting with good public path for walking dog. Excellent job being dog friendly with bed and bowl provided, along with treats and poop bags. Superb friendly service . Nice variety at breakfast. Xmas dinner was well done . Well maintained grounds.

No hot tub in the pool/spa. No playground for kids. Room was too hot and I could not set temp lower. Towel bar in bathroom didn’t work and hook on back of bathroom door was broken off.

Room has its own character, the place was overall clean, smells good, we stayed in the tudor suite, if you are tall it might be uncomfortable for you. the pool was nice, however it was incredibly cold! We just think of it as our cryobath! Lol. Cos it’s freezing! But the bath is another issue as well, the water in the shower will just flood the entire room!

Like I mentioned, pool is freezing! And the shower in the bath will flood the room when you use it, and it’s not even a wet room.

The location, the upkeep and cleanliness of the hotel was very good. The young woman at reception was very helpful. After an intitial mistake she was more than kind to put things right and even to upgrade my room which was a delightful treat. I can’t remark on the dining because I barely used it but the breakfast spread looked wonderful and the views from the lovely dining room were very beautiful.

What I didn’t like was arriving in the dark in the rain and having to walk all over the place to find my room which was i a building farthest away fro the main one and the having to climb the stairs carrying my luggage. But I don’t think I can blame the hotel except that I would have so appreciated some help.