All of the staff we encountered were very friendly and approachable. The breakfast had a good selection for Continental and cooked food. Our room (116) had air conditioning which was a bonus as in the middle of a heatwave. Loved the accessories in the bathroom, great smelling items.

The comfy chairs in the lounge area where we had morning coffee and evening drinks were all very stained & marked, they could do with a good clean. It was a bit off putting to be honest. We noticed from the drinks tarriff, if you ordered a Gin & Tonic it was one pricwe but if you ordered a Gin and then a tonic seperately it was a lot cheaper! Not the hotels fault but will bring it to the attention of The Coaching Inn Group.

smart, clean rooms, good location, nice breakfast

the manner of the waitress at Breakfast - short, curt and stressed. I spoke with hotel reception at the time of making my booking and discussed my specific dietary requirements (simple cooked porridge for breakfast) to which the hotel staff confirmed would not be a problem. However, when I arrived for breakfast and asked for porridge I was pointd to the container with uncooked oats on the side board and told that porridge was not possible. Everything appeared too much trouble for the lady serving on her own. We spent three days and each day was the same attitude by the individual. Sad.

I stayed here for 1 week and as soon as I arrived the whole team were so kind and friendly. The hotel was warm and cosy and everything I needed for this trip. The room had a heater I could choose to have on and how warm/cool etc. I had breakfast everyday and tried various options which were all wonderful! Nothing beats being welcomed with a large pot of tea at 7am :D I had a few dinners here also, which were also delicious. I highly recommend the Pie of the Day. I would absolutely make this my number one place to stay in the area!

This was a return visit as we had enjoyed our previous stay. The room was lovely with fabulously high ceilings and lots of little extras like toiletries and a duck to play with in the bath! I can only imagine how many of these get taken. We had lunch, dinner and breakfast at the hotel, all were great. Thoroughly enjoyed breakfast as it was a sensible size and not overwhelming with lots of choice. The satff were super helpful and explained the menu, which was adapted to cater for gluten free. We will would definitely stay again. Thank you.

Everything was great

Staff were all brilliant and super helpfull and welcoming. Bed was very comfy and room spotlessly clean. Food was all really good.

The low ceilings our room left ledges and the bathroom door frame really low, appreciate it is a listed building but think it is possible to put Padding in keeping with the decor in or be given the option of a different room at check in if you are tall (as we are) we have lots of bumps on our heads! No hash brown or potato option with the full English breakfast- an essential breakfast item for us! Bigger range if pastries would have been nice too.

The hotel is in an excellent location, parking tricky to locate but available. Dog friendly, our little daxi was warmly welcomed- really appreciated that. Bed was super comfy, lovely selection on tea tray too. Bathroom could do with a deep clean, but has definitely been cleaned- no issues. Rubber duck made us giggle! Can staff check the complimentary toiletries are correctly labelled? Body lotion was labelled as shampoo. Fab quality toiletries- Thankyou! Special mention for Dot- what a superstar. Soo helpful! We will definitely be back :) and say YES to breakfast!!

Loved the property and the wonky floors. Everything was very clean apart from they forgot to clean our actual room (we stayed 2 nights).

As I said before our room didn’t get cleaned after the first night. Also on first night ran a bath which was too cold so went to put some more hot in and empty some cold out but the plug wouldn’t come out. Called reception who came up straight away and she got the plug out with a knife but meant we couldn’t really use the bath again after that. Also asked for more coat hangers as there were only 3 in the wardrobe but they couldn’t accommodate us with more.

Breakfast was lovely, they could do with extending their breakfast cut off time in the week by 30mins. (so to end at 9am instead of 8:30am) The staff were really helpful and anything you needed was not a problem - Especially Donna and Ellie. My room was rather hot but a fan was provided. (It was a hot weekend though) Tea, Coffee and Milk provided (with kettle) Hairdryer and extra bedding (duvet / pilllows) TV and bathroom supplies. My room had a bath and shower and also a double wardrobe for clothing. A huge bed and was perfect for my dogs.

My room was rather hot but a fan was provided. (It was a hot weekend though) Window helped to cool the room down and you can either have the window open at the bottom or at the top, as it was a sash window. Perfect for me as I could open the top without worrying about my dogs.

Lovely hotel . From the moment you arrive Staff so friendly. The rooms were lovely cozy. I loved the decor. The seating downstairs so comfortable to have a drink or meal or just to hang out.. The staff so attentive, and Zoe the Manager was so helpful, always willing assist with my various requests. Thank you for making my stay so relaxing and comfortable. The food was amazing here, loved the mussels :) and the Sunday beef roast was really good. A great breakfast too!

Nothing

Staff member, Zoe, was extremely professional and pleasant. Great location in center of town.

Staff member (?) who was extremely UNPROFESSIONAL, abrupt and on the verge of being very rude when we dropped in around one to check on the parking situation. We knew we couldn’t check in to the room until three, but thought we’d ask about the parking. She was most unfriendly and unwelcoming. We were going to have lunch there with a party of six but decided against this after her behaviour.