The hotel was in a good location for exploring the town of Newbury and visiting the racecourse. The breakfast was tasty and the room very comfortable. Staff were pleasant and although a the top end of town, it was quiet.

I couldn't access the free wifi for the duration of our stay, despite multiple attempts on laptop and phone. I queried this with reception and was told there was a problem in the area. Our room was at the very far end of a corridor so unsure if it was also due to this, but it also wouldn't work in the dining area. The sink plug wouldn't stay in which was a minor grumble by my partner who likes a bowl of water to shave.

Our twin room was clean with a comfortable bed and usable shower. Beds were made each day and new towels and toiletries provided also. Breakfast had all options available although Saturday morning was on the slow side (See What didn't like).

On the Saturday morning breakfast, hot option especially was not all available when we went down at around 9 o'clock. It looked like we chose a very busy time which was probably the cause. The waiter at breakfast did his best to keep things topped up but it was a bit of a losing battle for him. I was also slightly confused by the bar arrangements as they cashed up, in my opinion very early (around 9:45pm) and from then on only accepted card payments or room payments but only if a card had been set-up to that room. Once we realised this it wasn't an issue but for anyone on their first visit please be aware of this arrangement.

The location is perfect, the staff were very friendly, and the rooms were charmingly decorated. The beds were comfortable and things were very clean. The staff were kind to help us call a taxi when we needed it since we didn't have a local number just data, and they stored our bags for us since we didn't leave until an evening train. The lobby was great to sit in a bit after we had finished our day before we needed to go to the train station. Overall we loved our stay!

The room was hot, I realize that was a problem in most of England at that moment but the fan that had worked poorly and it was a bit difficult to sleep. The rooms could have used a touch of upkeep although we recognize it's an old building. Water pressure in the shower was also a bit of an issue but also may be because of the age of the building. Our biggest complaint was breakfast. We arrived downstairs an hour before breakfast was finished, it didn't seem to be terribly busy but almost everything was empty. Hardly any food left, no coffee, one slice of bread, etc. We really had to scrounge up things to eat and the staff just didn't seem very concerned with it. I'd have understood if they were slammed and couldn't keep up but that really didn't seem to be the case.

The location was fab being a 15 min walk and equidistant from the train station and my friends place. It's also situated right at the top of the high street. It's also near the canal and Victoria Park if you like walking and green spaces.

No lift! There are 300 rooms over a sprawling 2 floors with many stairs, door and corridors to traverse if you're in a higher no room (I was in room 226) and it was far from the reception and the dining area. I have mobility issues so it was difficult for me. Request lower floors if you can't walk stairs. The walls, doors, woodwork, window frames etc needed a good scrub as did the grout in the bathroom.

Enjoyed the breakfast. The check in was seamless and the staff wonderful. Great to have on site parking too. We paid £244.80 for 2 nights including breakfast for a junior suite.

It is looking dated and need of redecorating in most of the areas we viewed, this also applies to the junior suite we booked room 221. The radiator cover was damaged, the bathroom grout needs a good clean and the mirrored wardrobe sliding doors could do with a bit of maintenance as they were not the easiest to use. Not convinced the quality of the hotel demanded such a high cost for 2 nights but with a bit of maintenance it would be much better. The PAT testing was overdue, stickers gave next test date as January 2025 so a little overdue.

Very good cooked items for breakfast; very good location and spacious car park. Very helpful and responsive staff when there was an issue with the room.

The first room we had had a big hole/valley in the mattress. They had no space to put us elsewhere and said they would turn the mattress but in the end moved us to the room next door and tried to fix the issue for the people who would be using the original room that night. I dropped an item behind a bedside table and had to move it to retrieve the item and there was a lot of fluff and dust - obviously not cleaned for ages. Also, in the original room, all of the net curtains were aged and had holes in - I took photos.

Hotel was in a good location with free parking. Staff were friendly and pleasant. Breakfast was good.

Too many stairs as my wife is disabled and struggles with stairs ( we knew there was no lift but wasn't expecting as many stairs ). We booked a disabled parking place which was great but steps from car park or front access we were not expecting. Our room on 2nd floor was only accessible by stairs and lots of little half landings which my wife struggled with. Booking a disabled car parking space and having to contend with so many stairs was a bit of a let down and no thought had gone in to where our room was allocated due to being disabled. The hotel advertises that it is "accessible" but I beg to differ sorry.

The staff were all very friendly and the bed was comfortable. Great value for money, can't complain about what we got for the price. Parking is good.

Our room wasn't ready when we got there, all good we didn't mind. We were then told it was, but when we went up the housekeeper was still in there? Receptionist was very kind and did apologise and we got a complimentary drink so honestly can't say it was too much trouble. Although, there was a spot on the carpet where someone had clearly dropped the iron and melted it. The bathroom was fine but the windows had a lot of black marks around the frame, some cobwebs etc. I didn't see an extractor in there. Again not huge for us since it was just one night for an event but someone should look at that just in case.

Location. Could walk everywhere in Newbury. Breakfast was very good. We stayed over valentine's and had meal in the restaurant which was really nice. Carpark is free and had no issues parking.

Although the room was great and a good size. We felt as though it hadn't been used for a while. There were cobwebs on the ceiling and windows and dust on tops. There were no glasses. All of these were rectified by house keeping but should of been done before. The view from the window onto the flat roof is ok, we didn't mind. But it was littered with rubbish. Simple things and easy to fix. Just getting to a stage where needs a bit spending on the outside.

This is a really nice hotel with a fabulous location for the town centre and onsite parking. The twin room was large, comfortable and quiet with a large bathroom. The staff were all lovely, really friendly. A good buffet breakfast included. Brilliant value for money with the deal we secured.

The shower ran well until the water got hot then it lost pressure. Overall, not a big deal but if I had wanted to wash my hair, it would have been an issue. A good buffet breakfast with lots of choice, however, quite poorly managed. Both days, the options were not kept topped up so we had to stand around waiting for eggs etc for quite a long time which meant your plate of food got cold.