Very beautiful location and our room was comfortable. The staff were very friendly and helpful, particularly Gemma, Eve and Lily.

There was no mini-fridge and microwave in the room and the food and service in the restaurant can be very inconsistent. I ordered grilled salmon for dinner, and when it arrived, it had a distinct odour indicating that it had gone off. I flagged this and requested a different meal which they accommodated. But it is worrying that the expired salmon got past both the cook and the server in the first place.

Particular thanks to Lachlan and Dawn who were exceptionally helpful and went above and beyond. Catering for my daughter with Coeliac with some of the other members of staff wasn't the best, however, Dawn made sure she had a freshly prepared meal. We stayed in a Summer House room which was right next to the hotel. Breakfast was also excellent.

Room cleanliness wasn't great and as there were a few of us staying at various locations in the hotel, this was a recurring theme as all of us commented on differing levels of cleanliness. The outside lighting is awful for when it's dark, we had to use torches on our phones to see where we were going, more lighting is needed, especially for safety when wallking from the main building to the suites at the very end of the road.

We hired a lodge in the grounds of the hotel. It was quiet and a great location. We ate in the hotel a couple of nights and the food was great. The staff were polite; friendly and professional.

My only concern was the cups in the kitchen cupboards were dirty. They had probably been put away dirty. So this means they were not checked for our arrival. There was no dishcloth to wash up with and to wipe surfaces down with. I left a note and also asked the housekeeper when she knocked to see if we required the lodge serviced, but no dishcloth was provided. A small matter I know but just made it more difficult to leave crockery & cutlery clean for the next people in Room 17.

Staff very attentive, and tried all they could to resolve any issues. During the stay, Breakfast was great albeit the waiter forgot to check how eggs were preferred and if toast was required and needed prompting. He was apologetic after (only three tables in use at the time)

The room was very dusty and I could write my name in the dust on the bathroom shelves! I think the heating vent went through the corner of the room and this was very noisy caused problems when trying to sleep and kept me awake for hours. TV remote did not work at all, staff tried their best to resolve with new batteries but to no avail. Public areas such as the bar were very cold and draughty although the bedroom was hot with no thermostat to adjust, an open window in -3 deg not always the best solution when you have health problems.

Everything went well with the stay, Ive already been to the hotel before so knew what to expect, hence why i rebooked it. Great hotel, excellent surroundings which were relaxing and well kept.

Breakfast was a little chaotic, but i think this was down to the amount of guests staying and may be short on staff that day. I think if the juice & milk containers were a lot larger then guests wouldn't need to keep asking the staff to top them up, and also if there was a toaster so guests could self serve, then again that would free up the staff as well. However breakfast which was self serve buffet style was really cooked to perfection and was very enjoyable.

Lovely surroundings and enjoyed the stroll up to Donnington Castle. Had a good value break via Booking.com and evening meal competitively priced against local restaurants.

Sadly it felt like a comedy of errors with our room. I went to have a shower but the shower gel/shampoo was empty, so had to wait for them to refill it. I then couldn't find a hair dryer. They promised to bring one over in 5 minutes but eventually I gave up and went to dinner with wet hair. Next morning, the toilet flush stopped working! Saying all that, the staff were lovely, the room assistant apologised profusely about the missing hair dryer, and when the breakfast was forgotten off the bill they waived it as it was our anniversary. Thank you!

Superb location surrounded by trees, a lake, beautiful buildings, inside a Golf Club area. We loved the wake up in the nature, with ducks and squirrels. The hotel is just few min driving from Newbury centre. Room was comfortable and quite big.

Our room was in a small separated building, and it was fine, but looks quite old with few spots that needs to be improved, as the open-shower or room-temperature can't be set easily. Cleanless could be improved, but anyhow was acceptable. Overall everything was ok, but with a small improvement can be superb as the location, building and the area are wonderful.

The evening meal in the bar was fab, the staff were very accommodating and friendly. Food was excellent and good value. The surroundings were lovely and the Hotel itself is an impressive building. Room 16 Bed very comfortable, shower amazing and good tea and coffee facilities. Room 201 is absolutely massive. The bedroom and bathroom very impressive in size. Comfortable bed and lovely soft towels.

My Father's room number 201 the door was massive and very difficult for an elderly person to lock. The rug in the room was a bit of a trip hazard for elderly people.

Always enjoy our stay, lovely location, excellent breakfast, staff very friendly, rooms really cofy.

Door to Summer House 4 needs attention as very difficult to open and shut. One bedside lamp didn't work, plus was found on the floor, had to move the bed to get it out and plugged in.

Clean, warm, very friendly welcome.

It was not made apparent when booking that all accommodation is not in the main building. I would not have booked if I had known this. As a lone female, I had to venture in the dark to seek out poorly lit, poorly signed accommodation across an estate. Not a comfortable experience. Shower also does not hade a directable head and just falls from a large square in the centre of the ceiling, not great if you do not plan to wash your hair. No shower caps are provided to combat this. Fortunately I carry one with me.