We chose this hotel because of the pool view and it did not disappoint. We booked 6rooms for 12 adults and 1 child for 4 days and 3nights and everything was perfect. It’s centrally located so everything was walking distance. Lots of salons, laundry shop, massage and restaurants around the area. All staff were amazing from front lobby, to breakfast crew and the bar at 12floor. Thank you to Mr. Ahn and the ladies at the 12floor.. you guys were amazing! We also got free room upgrades, thank you very much. Room was spacious and bed was comfortable and clean. No strange smell at all. They also clean our rooms everyday, change our towels and refill the bathroom kits. Breakfast was delicious and there were so many options. We enjoyed hanging out at the 12floor at night bar and it was fun.. there’s karaoke for free that you could use until 10pm. The pool view at the 12floor was breathtaking. We checked out at 12noon but was told we could still use the pool and shower at the 1st floor until 7pm since our bus won’t pick us up until night time. Thank you very much Pistachio hotel and staff. We had a great time ❤️

Breakfast, views and location.

Not for publication, but sleepover buses come from Hanoi. No real control over arrival. If a room is ready there should not be a charge to check in early if the room is ready. My guest and I slept in the lobby for 5 hours because I did not wish to pay an extra charge for an early arrival. Most are already coming to Vietnam with a budget in mind. We couldn’t really walk the city because of the rain and we wanted to freshen up after 6 hours of being on a bus. Later there was the offer at no cost, but it should not have come to that. Also the price varies based on the room, there should be a flat cost if anything for early check-in. I booked an executive suite, so my cost was much higher on such a more expensive room.

We had a brilliant stay at Pistachio for the few days we were in Sa Pa. Having their own fleet of buses or offering to arrange pick up via a taxi (which is what we did) was much appreciated as we were arriving from Lao Cai, so having that all pre-arranged gave a lot of peace of mind. We quickly saw why the hotel is often fully booked, the staff were very attentive, the facilities were nice and clean, and location meant it was just a 5 minute walk from SaPa Station (for Fansipan). The views seen in the pictures are absolutely not exaggerated either. The breakfast was really nice, with a decent buffet selection but what made it more enjoyable was someone on hand frying the eggs, and serving the bún/phở (dish depended on the day for us). Ms Chau, their customer service representative, was excellent in taking care of us during the stay, ensuring we were as happy as possible. We expected it to just be a standard hotel stay but the extra care we were given made our stay feel like it has a personal touch to it.

The gym left a bit to be desired. Maybe I'm being picky but a single treadmill, bike and bench with a limited selection of dumbells can't really be called a gym. The infinity pool is stunning, but if the pools's temperature could be controlled, it would have made it much more comfortable to use. Given the unpredictable weather in Sa Pa, we found the pool to be too cold to use unless it was scorching hot.

The hotel is truly luxurious and exceptionally well managed. From the moment we arrived, we were warmly welcomed by Miss Huyen, who took wonderful care of us throughout our stay. She explained everything clearly and made our check-in smooth and reassuring. She’s also made sure that i had all the different services /attention , even after check out. We also received great support from Mr. Ho, who was always attentive and helpful. When we had to wait for our sleeper bus, he kindly stored our bags in a secure area, which was greatly appreciated. Overall, our stay, especially with the stunning view, was incredibly pleasant. I couldn’t be happier with the experience.

We had an amazing stay at the Pistacio Hotel! The location is perfect, just a short walk to Fansipan Station. The staff is super friendly and always there to help, making us feel right at home. Our room was fantastic — it was comfortable, and we loved the view of the Funicular Train from our room! They made us feel so welcome with a lovely note and some delicious fruit. A special shoutout to "TIU" at the spa, who was so approachable and always smiling, providing us with wonderful service. We can’t wait to come back to this wonderful hotel on our next trip to Sapa!

Pistachio is absolutely stunning, 100% recommend you stay here if visiting Sapa. Location is excellent, just a ten minute walk into the town square where the old church is. Plenty of restaurants and shops nearby. And less than ten minutes in a taxi to the Fransipan cable car. Also a short walk or taxi ride to the moana attraction if that floats your boat. Rooms are beautiful, decorated in the local handicrafts which was a lovely touch. Really spacious and clean. Little personal touches like notes left to let us know the weather forecast for the next day and free candy. Bathroom was exceptional! The breakfast was fantastic, loads of choices both Vietnamese and Western, anything you could want was there. The pool was stunning and very clean. Staff are so so friendly and helpful, always have a kind word for you when you enter and leave. Our favourite hotel in Vietnam by far!

The views are absolutely stunning from the room if facing the mountain which we were. The massages in the spa were the best I have had in Vietnam so far - they were incredible. The roof top chilling area was fantastic with great ambience. Staff were exceptionally lovely and attentive - especially the reception staff !

It was difficult to use the pools as they were small and had so many people taking instagram photos constantly! The gym could also do with being expanded as it had very limited options.

Fantastic hotel just a shame we didn’t have the weather. Indoor pool is a bonus. Staff are lovely especially Cham or Chan sorry if I get the name wrong. She went above and beyond helping me to get a streaming service on my iPad so hubby could watch the football! Thank you so much. Bed super comfy and shower very powerful with plenty of hot water Breakfast was an excellent selection

Soundproofing not the best but didn’t affect sleeping. Restaurant could do with a face lift looking a little tired compared to the rest of the hotel but minor detail

Had the best birthday here. I arrived 6am in the morning, greeted a warm welcome with a hot tea, I took a shower in their public shower near the warm pool, kept my bags in the storage area and then went for a daytour. When I came back, my room was already done but knowing it was my birthday, they upgraded me to Deluxe premium with the best view in Sapa. They even gave me a cake on the night of my birthday. The infinity pool was not that cold but it had the best view of the mountains. This is the best hotel I’ve ever stayed on.

Nothing at all

The staff were really friendly and the location is prime since it was a 10min walk from the the town center, though it was a bit of an upslope walking back but still not too bad as we managed to take the taxis/grab. We took the mountain view room, and indeed we saw the mountains a few times. We didn't get to see the mountain view every morning due to the fog (even though we were up every morning around the same time, since the fog is unpredictable.) I think it would be good if this is stated on the website that the view is not 100% due to the weather conditions

The room service closes pretty early if I remember correctly (around 9pm).