We are very thankful to the staff at the counter. i left a set of souvenirs at the front desk as i was in a hurry to go out for dinner with my friends i didnt even reply the counter front staff question about room numbr etc and simply leave and run off . I totally forgot about the souvenirs that until 4 days later. As the girl who help me to store my items was not around and the rest of the staff is clueless what i am looking for, But they told me to go back to my room and rest and to give them 15mins to look for my item. They found my items witnin 15 mins!!! Fantastic!!!

The elevator waiting time was very long even they have many elevators.

It’s the classic time/money tradeoff. Located in the Oimachi neighborhood, the hotel is 30 minutes from tourist areas such as Shibuya and Ueno, but half the price of equivalent places elsewhere. The room, while still very small, is the most comfortable I’ve had in Tokyo. The neighborhood is no nightspot, but does have some good restaurants. Science Tokyo (formerly Tokyo Tech) is fairly nearby, so this is a good choice for visiting researchers.

The shower water is on a short timer, and you have to keep pressing it. I admire the hotel‘s desire to conserve water, but this was excessive.

Great location, a supermarket and convenience store located straight at the premises! It’s so close to the Ōimachi station which is just one stop away from Shinagawa station. Extremely convenient!

The room itself was a little outdated and could use more electricity sockets - but otherwise it was fine. This isn’t to do with the property itself but the one day that my room did go under cleaning, I could no longer find my personal pajamas that I brought, which I thought was quite odd.

We stayed here last year and were happy to come back. The room is a good size and the shower is very powerful. The Japanese breakfast is good, though it looked like we were the only non-Japanese people in the restaurant. We had it every morning of our stay. The location next to Oimachi station makes travelling very easy. The laundry room is clean and easy to use.

The shower was turned on using a flappy paddle and turned itself off after about 30 seconds so required repeated operation.

Traveled with Location: A few minutes away from Oimachi station, very convenient. Elevators are located for both S and T towers (registration is in S tower). A large Hankyu supermarket with so many options are just below in the same building, as well as various food choices (McDonalds, Denny's, Starbucks, konbini, Japanese restaurants, etc). There is also an onsen at the 3rd level for guests, and a spa I think (but we weren't able to use either during our two-night stay) What really blew me away was that there is a self-service cloakroom in S Tower, with dozens of large lockers and chains EACH with a programmable 4-digit code, which hotel guests can use the day of their check-in AND their check-out; meaning you can arrive early, store your luggage, go around Shinagawa (or anywhere else for that matter), come back, check in, enjoy your stay, and on your check-out day, leave your luggage again for the WHOLE day. This service is completely FREE, but will charge JPY300 for each lock you use after midnight. What a great service for guests!

Space in the room could be larger, but that could be said of majority of accommodations in Japan.

Location is amazing. All the guidances were easy to follow. Onsen was really well managed.

I wish it were possible to purchase breakfast and Onsen tickets through my phone or directly from my room, rather than having to do so only at the reception area. Additionally, it would be great if the entire hotel were non-smoking. I noticed the tiny smell of cigarettes in the hallways on the non-smoking floor, particularly near the windows or when passing by the smoking room, which is located next to the women’s laundry room.

- Super nice location which next to the Oimachi station (only 2 mins walks) so easy to connect Shinakawa and any other station nearby. - Hotel is super clean and comfortable, we sleep really well. - Quiet and great staffs. - Hot bath sauna spa on the 4th floor, only 500yen. really nice. - A lot of convenience stores, super market next to... also drinking spots.

Nothing complaining.

Great location. Just across the road from Oimachi station which is easily accessible to Tokyo station, Shibuya, Shinjuku and Haneda airport. There is a conbini, Uniqlo and Muji nearby. The room is clean and comfortable. I will use again when I visit Tokyo!

The bathroom area smelled a bit (like a damp cloth) and I didn’t like that I have to keep pushing the shower button every 10 seconds to have water running

Easy access from station. Nice onsen attached.

Onsen costs extra… property a bit old so there is some sewerage smell in the room’s bathroom. But all old hotels are the same so not much of a complaint rather than pointing out the obvious. Room is much tighter than I remembered. Haven’t came back in a while, realized how much smaller the room in Ours Inn is after using other business hotels in Japan like Toyoko, APA, Elcient etc.

I found the quality of the rooms, the facilities available both inside the room and in the building, to be excellent. All the staff were incredibly kind and friendly. I had a wonderful view of the city and docklands (towards Haneda airport). This building has multiple restaurants, a supermarket, spa, ATM etc. And is location opposite the entrance the metro. I think the area of Shinagawa is also perfectly located for those who want to live in a more residential area but get to the main hubspots within 30 minutes. It's a short walk to many local restaurants and bars, you won't be disappointed! Checking in and out was easy, and the rooms were cleaned daily unless you request otherwise. Thank you so much to all the staff at the hotel! I can't believe how good the price was for this hotel.

Nothing! :)