The room was spacious and comfortable. We did find dust fluff which we were told was from the airconditioner. Management must take note of this and have the filters cleaned more regularly. The bedding, linen, towels etc were great. The bathroom was clean and comfortable.

The hotel being so close to the airport charges for pick up and dropff. This should be a free service. Also management must respond timeously to requests. The Uber service for a large car with airconditioner was 25% of what the hotel wanted to charge. This leaves a bitter taste for guests. Getting a cab that charged a fair rate even for short trips was a challenge. When the cab is called by hotel staff they quote 3 times higher than the Uber rate. I advise guests to use Uber to avoid being ripped off.

Such a magical indian aesthetic property! Lovely staff - always smiling and hospitable. From the entrance to the exit every staff greets you with so much joy! The housekeeping staff are so friendly! Kudos to Uwaiz - our floor leader who made sure to meet us in person when we were checking out and ensuring our stay was comfortable! Breakfast choices are nice but could be better as we were there for 10 days and we felt most of the items were repeating.

Lalit - work on your waffles please - they are rock solid :(. Some of the staff at breakfast keep forgetting your orders. Either coffees get delayed, or dosa takes ages. Gave my bombay toast order to a waiter who forgot to bring it. There are a few FNB glitches during breakfast - but rest all was +. Also the lady at the welcome counter for breakfast who assists us to the tables could smile a little more for the guests :) the first few days there was someone else assisting us but during the end of our stay we were welcomed by someone else who I felt could be a little more smiley and hospitable to requests.

The location of the property is good and the hotel is huge. Vikram & Swapnil took good care of the food after initial goof up by staff- Rahul & Rohit. The spa of the hotel is great too, special thanks to Jessica for providing great service. On the last evening had requested chef to prepare butter garlic fish which was really good. The spread in the restaurant is repetitive and could be better.

The hospitality is not at par with the likes of Taj, ITC especially given the fact that Lalit is a five star hotel. One can probably compare it with The Ashok, Delhi. The staff is not as courteous as they should be. Had asked for roasted makhana for breakfast owing to my fast but they couldn’t arrange. Had already asked them to give me sun facing room, however, somehow that had been missed by them and I had to reiterate the staff since they didn’t have the message. Further they didn’t respond to messages on Booking.com.

Dear Team Lalit, I wanted to take a moment to express my sincere appreciation for the outstanding hospitality during my recent stay from 11th to 13th September. Every aspect of my experience—from the warm welcome at check-in to the impeccable service throughout—was exceptional. The attention to detail, professionalism, and genuine care displayed by your staff made my stay both comfortable and memorable. It is evident that the team operates under strong leadership and a culture of excellence. I would also like to extend my heartfelt congratulations to Mr. Nischint, your General Manager, for his remarkable leadership and the quality of training imparted to the team. The seamless coordination and high standards of service reflect his vision and commitment to guest satisfaction. Please convey my gratitude to the entire team for making my stay so enjoyable. I look forward to visiting again soon. Warm Regards Alok Ranjan Varma

All good and great !!!

Airport pickup was great, driver used a readable sign which is important if you know the chaotic arrival situation at BOM Intl. and parking was very near to exit. Reception team was very helpful and skilled ( Invoicing and money exchange).

Breakfast area was only 50% occupied but it was hard to find a place as waiters did not remove used dishes from tables despite standing around and waiting to assist with coffee or tea. I had that all 5 days I have stayed in the hotel in October.

Everything about this hotel is exceptional. The reception counter staff are amazing. We had some serious family emergency and the gentleman on duty at the reception was extremely caring and helpful. I didn't notice his name, in my distraught condition. But he was just so helpful, I can never forget. Thank you so much. Every staff, service, restaurants, food, the room, the facilities are superly exceptional. We had a fantastic impression of the hotel and would definitely stay again when we are in Mumbai next. Must also mention: the bed and the pillows are just amazingly comfortable. I would love to know what brand the soft pillows are.

The swimming pool closes too early.May be can extend that time to later in the evening, allowing guests to cool down after the day.

In Mumbai small and plush is the normal for hotels. Pack in as many things in a room that’s small so that you bang into stuff. Not so with Lalit Mumbai. Expansive rooms, the atrium is amazing and the old world attention to detail. The staff also knows when to leave you alone and when to engage. Such a blessing when working

They can try to push for more sustainable features. Such as 6 bottles of single use plastic type for overnight hydration in the room can be replaced with 2-3 glass ones- in house bottling plant may be a long term ask. Get a water filling station at the floor corners. Almost every hotel chain has moved to large dispensers for soap. These are now expected.

The lobby was a nice area. The breakfast, dinner, lunch room was spacious. The lounge on the 6th floor was well maintained

The lounge on the 6th floor does not have much to envy as there's not enough turn over and food during breakfast does not look fresh. We went for tea as well and the service was not great neither the choices despite the fact that they went away to make fresh brown bread sandwiches. That place is not warm or welcoming but very nice idea of the private breakfast area. Allow more people in. Pool area was not great. Tables were dusty and no-one to take care of the towels.

As a regular guest at this hotel Lalit for number of years, we were happy to visit again. We found the place is well maintained in all manners.Although nearly 50 years old ,we must say it's very well built. Refurbishment may loose it's charm, although upgrading the sanitary ware I e taps and showers and wash basin would definitely upgrade the Charm, considering the time since it was last upgraded. Chek in staff where good,doing their work. In restaurant spread was well as expected. People we found quite helpful where Anil Kumar (I called him Dr Anil Kumar), since he helped us by giving some spices and how to take it as medicine ,helped us to relive from sickness which we were suffering from. Harsall was a good person and helpful in the dining area. Thank you all all Lalit.

airport convenience and spacious rooms

I forgot my clothes in the cupboard & got in touch with Mr Sandeep ( duty manager ) of Lalit so that he could send his people to collect and keep it @ lost and found desk. Initially he did Co operate but after a day he and his team stopped receiving my calls and the hotel people claimed that there was nothing in my room . LYING TO CUSTOMERS & STEALING YOUR STUFF . This came as a shock to me and my wife , hence won’t be using their service in the future .