Estibelize was the best front desk host we've ever had at a property. Forget the guided tours, just ask Estibelize!...and she speaks excellent English and even taught us a bit of Basque. The location was excellent, with easy walking access to funicular, the beach, and a 15 minute beautiful walk down the famous promenade to Old Town. With very convenient bus stops right out the front door of the hotel, take the time to get an anonymous MUGI catd and the bus to costs less than $0.50/ride/person to anywhere in San Sebastian...including 7 minutes to Old Town! For Pintxos, just walk around the corner from the hotel and there are 2 local taverns with excellent food, reasonably priced for Pintxos and meals...plus famous Basque cheesecake show and Italian Troterria right across the street!

The room was small, but comfortable. Given the great location, this was fine.

Our room (703) was very good, with an exceptional sea view from the balcony. Reception staff were very helpful and friendly

Breakfast was poor. Fruit covered in small flies, Bacon virtually uncooked, and scrambled eggs dry. Seems that everything was prepared for the 6.30am start to breakfast, but by 8 or 8.30am it was not appetising. The girl supervising breakfast was very aggressive and would benefit from some training to deal with customers. The garage is tiny! not easy to park or to exit, and if there are more than three or four cars it must be nearly impossible

Solid, clean and modern hotel with good facilities. It is a bit farther away from Old Town, but has a beach close to it and the neighborhood around it is much more local and has its own character that many might miss if they stay closer to the city center. Service there was solid, I was helped and everything was smooth if I needed something. Usually only one person working the front desk so you might need to wait a bit to get some attention. I rented a beach towel for an afternoon and it was nice. Room was solid with a working AC and comfy bed.

Cafeteria/bar area has a very sterile look to it, almost like a hospital waiting room. I avoided it entirely.

This was my second time at the hotel in 2 months. The location is fantastic and the staff are wonderful. Very kind and helpful. I also really appreciated the private parking as we were travelling with bicycles

This time the room was expensive for the size of room However it was a weekend, high season and at the start of San Sebastian film festival so not surprising and to be honest I would.not have minded except that the room was very hot and the air conditioning seemed to have no effect at all despite unseasonably cool weather. A real shame. As we were only one night it did not seem worthwhile to comment to management.

Unfortunately two hours into our visit my wife was involved in an accident and broke her leg. The staff at the hotel were exceptional in offering help and support all whilst speaking excellent English. A special mention for the night receptionist (Manuel) who was incredibly helpful in getting my wife from reception to our room on 7th floor at 4.55 am on our return from hospital. She was in a thigh to heel plaster on her left leg making accessing the lift and getting to our room very difficult. He went above and beyond to help us. Room 704 is fantastic with fabulous views and great facilities.

This is no reflection on the hotel or it's staff. Don't use Uber eats for food delivery. The delivery man stole our food and claimed delivery. Uber eats point blank refused to reimburse us our 32 euros. The local restaurants have their own delivery men who were great. Hotel parking underground is a bit awkward if you have a large vehicle but I'd recommend using it as parking on the streets around the hotel is difficult.

The other hotels of the same price range seemed to be much worse, so we were glad to find this option. Hotel is a bit far from the old town and train station, but for second visits at San Sebastian or just to stay in a more quiet and "authentic" area it is perfect. The beach nearby is beautiful, and you can easily access mount Igeldo. Furthermore, the walk along the coast to the old town is just marvelous so we didn't mind doing it twice per day. We had their breakfast once during the stay, very enjoyable if you like buffets as you have a bit of all including fresh fruit and hot buffet dishes. Room was quiet, beds comfy, water hot and enough pressure...nothing bad to say really, as the staff was also friendly!

The location is superb, just 2 minutes stroll to the seafront. Pets are welcome. The reception staff are marvellous. Breakfast is delicious.

There was only one problem. There was one member of dining room staff who one might describe diplomatically as old-fashioned. Their demeanour was unwelcoming to start with, and eventually, they became rude and offensive. This did not detract from our overall enjoyment, but it became apparent that they need further customer service training.

Convenient location. Clean and comfortable rooms with comfortable beds. Friendly staff and a good offer for buffet breakfast with a wide selection and choice, from fruits, cereal and yogurt to breads, eggs, cheese and cold meats. As well as sweet treats too.

It was a bit noisy at times. Late night, people arriving to their rooms loudly and noise from bathrooms. Perhaps they could work on sound proofing or I would suggest taking ear plugs if you are a light sleeper.

It was ideal location, only mins away from the beach, shops and bars! The room was very comfortable and covered all our needs! The views from the balcony were a lovely bonus. We had our little dog with us and the hotel provided a dog bed, bowl and poo bags! And made her very welcome! Staff very friendly and helpful.

No parking on site!! There was an underground public car park near by but a bit pricey but the car was safe!

Comfortable bed and good location. Parking available for a fee & a little confusing to find the garage entrance. Provided a good dog bed & water bowl & bags for the dog.

The staff wasn’t very helpful when we asked for a place to go for dinner. When people are visiting & not familiar with the area, it’s nice when the front desk can suggest restaurants for dinner and make reservations for people if needed. The breakfast was ok; nothing special.