The property itself was amazing. The hotel and all its facilities were great. Very clean and my room was lovely.

The female member of staff at reception on the morning shift was shocking. I had come from doing a stretch I’d the Camino a few days earlier. She saw me carrying a backpack and instantly looked at me with utter distain. She twice asked if I was sure I was staying here!!! Yes. I am. Her appalling attitude was repeated the next morning when I checked out. Disgusting attitude

Location and views simply unbelievable. Decor of the hotel is beautiful.

Staff were hard to find which was a shame. Both the desk and the bar. Twice we walked away from the bar after a long wait and no one around. Hotel was quiet I guess but guests still had needs.

The World Class panoramic views from the summit (181m) of Monte Igueldo, just west of San Sebastián, makes you feel like a circling hawk staring down over the vast panorama of the Bahía de la Concha and the surrounding coastline and mountains.

Stunning location, so first impression was fantastic, but things immediately went downhill! We waited 2 hours in reception (3-5pm) to get into our room! No complimentary drinks or anyone communicating with us. Once at hotel you are isolated on top of a magnificent hill top but Hotel Service was perfunctory and drinks & meals expensive for ordinary food fair. Hotel needs to employ more staff to service customers, the few that are there are doing their very best, running around chasing their tails, but they can’t do all the jobs themselves. Senior Management needs to help them! San Sebastián is noted for its fantastic Michelin Star restaurants……..this is not one of them. Suggest you book a taxi and head downhill off into the beautiful Basque city of Donostia.

The location and view. Trust me when I say the photos don’t do this place justice. We also had a nice seaview room that enables us to still loon back towards Sans Sebastian and it’s truly breathtaking. Car parking which is free and lots of it, the friendly staff and comfortable room.

We were wondering why this place was so good value and for this view and setting could charge more, but it appears the management may be missing a golden opportunity. Have more staff tend to the bar, restaurant ans lobby area and I’d truly believe they’d make a good fortune not to mention attract non-hotel clients to eat and drink and admire the view. Trying to get the attention of staff for a drink was difficult as they all seem to be busy. Staff were friendly however but we feel a few more people to help could really make this experience grand. Oh we couldn’t get our air con working in our room, but we slept with the door open for the fresh ocean air and sound.

This is one of the most beautiful views I’ve ever seen from a window in my life. The hotel is located in an incredible spot, offering a stunning view of the bay, the ocean, and the city. Simply magnificent.

The hotel is medium-sized, but the staff in the restaurant and bar were clearly overwhelmed. Ordering a morning coffee and croissant took over 40 minutes. There was only one woman working behind the bar, and she seemed confused and unable to keep up. This slightly affected the overall impression of the stay. In the evening, I also asked a restaurant staff member for recommendations on where to have dinner in the city, but didn’t get any clear or helpful suggestions. Though that’s more of a minor detail.

Location: On Monte Igueldo with the most stunning view from the hotel bar/restaurant and pool areas. The pool area was really lovely. It was easy to get into town: we took the funicular railway down and walked along the front to the beach and old town in the day, and took a taxi for 15 Euros to old town in the evening. Good breakfast.

The check in stated from 15.00 but our room (and others) were not ready and they couldnt give us a time. I eventually got the room at 18.00. I did ask for a complimentary drink and a key to the pool, which they gave us but did not offer. Given that it is a 4* hotel and they cleaned our room before 1pm every day we stayed, they should have done more to get rooms ready for check in.

Excellent hotel. Staff outstanding due to us not knowing the roads were closed on our checkout due to the Marathon in San Sebastian and therefore could not get to the metro station. I didn't get the ladies' names, who went beyond and above to get us a taxi so that we could get to Hendaye. Since our last visit, the hotel and rooms have all been refurbished to an excellent standard. Very clean. The in-house restaurant is well worth trying. The breakfast is good, but the cooked selection food was cold. This would be our only criticism. We did ask for it to be reheated, but unfortunately, it really wasn't any different.

The pool area on the roof is amazing and was great for relaxing on the day and half we had of no rain. The views from the lounge and bar area are stunning and nice to sit and relax in. Once we found the hotel it was very easy to park and it was free.

If you don't like to walk and have a fairly good level of fitness (this is not the hotel for you) The train/cable car from the hotel to the bottom of the ravine, had limited hours of service, so its a 20 min hike down to the bottom and then another 20 mins walk into the old town of San Seb. We did get the bus back up, but as it was very dark we missed our stop, had to loop back down again and had to walk 1.5km up hill back to the hotel. The bus stop is still a walk, so better off getting a taxi. I think most of the people staying at this hotel were on coach tours so they were being picked up etc

We came for the views and it did not disappoint. Comfortably furnished, great bed & shower. If u have never been before bring hotel room snacks with you. If you have the budget book a room with sea views day and night they are spectacular.

We booked a premier room with balcony, I thought for the cost per night there could have been additional touches rather than big standard bottle of water & coffee making facilities. Maybe some snacks. Cups were very small, if tea is ur fancy then it’s 2 mouthfuls. I do appreciate tea isn’t the norm in Spain.

The view is absolutely amazing! If you plan to going to San Sebastian definitely this is the place to stay. There is a convenient funicular to get down the hill and you can take a bus after to go to the old city. The park downstairs was the best part for my daughters (9 & 6) with ease access, not too crowded, small, and fun. The pool area and the food there was also very good, the service very kind and helpful. We enjoyed every day!

Everything was perfect