Location, staff and cleanliness

Drinking water is chargable, its a basic necessity and should be free.

Location was good - close to KLCC, rooms were good and the staffs were friendly.

Had some smoking smell in the room. The housekeeping staff kept spraying the room freshener but the smell kept coming back.

The location is a bit far for elderly but alright for young people. The reception staff are very friendly and helpful Room service are prompt and patient.

A stool to sit on at the shower room would help elder to relax while taking shower. Twin rooms are a bit embarrsing when resided by different guests/family. The sound pass through the doors and could hear conversations and other actions.

Welcoming,cleanliness and breakfast buffet. Special thanks to the one doing our room amd also to Hassan from FO

Change items daily on the breakfast,everyday same items

The staff (reception, breakfast hall and housekeeping) are all very customer oriented, very polite and helpful. Room was clean with comfortable bed. Location was great, close to pavillon and Bukit Bintang, and yet quiet.

For long stays - breakfast lacks variety and menu mostly the same daily. Some of the items in the daily menu were not fresh (stale bread and pastries) The hotel can review and update their breakfast options to cater to the preferences and needs of long-term guests.

Dear Concern Management, Assalamu Alaikum Warahmatullahi Wabarakatuh. It is my pleasure to inform you that we had the opportunity to stay at your hotel from 1st April to 12th April 2025. We would like to express our heartfelt appreciation for the exceptional service provided by your team. In particular, we would like to recognize Mr. Hasan, the Front Office Duty Manager, whose dedication and friendly demeanor truly impressed us. His professionalism and commitment to customer satisfaction were evident throughout our stay, and we are truly proud of the level of support we received from him. We extend our sincere gratitude to Mr. Hasan and convey our best wishes to Holiday Inn Express by IHG, KUL for maintaining such high standards of service. It is also worth mentioning that we had previously stayed at your Singapore branch located at 201 Balestier Road, and both experiences were consistently excellent. Your hotel services in both locations have met our expectations with professionalism and warmth. Thank you once again for all your support during our stay. We look forward to our next visit and hope to be welcomed even more warmly. Please continue your outstanding service to guests, and may your organization reach even greater heights, InshaAllah. All the very best, Khandaker Arifur Rahman Dhaka, Bangladesh +8801711285362

Drinking water bottle provides only little i.e 500ml 2-nos a day for 2 persons! At last by requesting to collect more water bottles from the front office. Thanks for the excellent services.

The room is big, the location is nice near the city center and the malls, the staff are good.

The breakfast look like lunch it should be more choices like cheese, cream, olive, youghurt etc..

The location is amazing. 15 mins walk to Petronas. 5 mins to Pavillion Mall and BUkit Bintang food/shopping street. 10 mins walk to KL Tower. And most importantly 5 mins walk from Monorail (Raja Chulan) to Hotel. Super Markets nearby. The breakfast was amazing and the spread of dishes was very good. Including western/continental options. Tea Coffee juices, fruits, various types of breads, jams, it was simply delicious. Fantastic team at the reception, super polite & accommodative. We received early check-in and also late check-out. Loved the hotel & overall experience in KL.

Loved everything about the Hotel. Fortunately did not have any unfavorable experience.

Friendly staff, relatively clean place, easy to spot far away, downtown

Over all, it was good but the below could use some improvements: -The hotel lobby was too dark, could use more lighting. -Breakfast was very bad, coffee machine always breakdown. -Some of the breakfast foods were spoiled, namely the fruits and salads. The salad were brown and slimy while fruits were slimy/mushy. This happened daily so no coincident that they didnt know. .

Walking distance to all the main attractions of KL. It had all the facilities: excellent ac; laundry room with dryer and excellent iron; very lavish breakfast; both Malaysian and continental; well-stocked bathroom with Dove products; efficient housekeeping and very responsive staff. Hafiz especially personally helped me out when I couldn’t find a money exchange late at night. I had an early morning flight and couldn’t convert my US dollars into ringgits for hotel payment and taxi.

Not great variety or quality of food in restaurant and no room service. The sofa bed is extremely hard.