The staff was very helpful and accommodating. The property is very homey. Location is perfect. Was able to access ski rentals from a two minute walk breakfast was exceptional. Had everything you would want for breakfast. The staff would light us a fire in the fireplace in the evenings and their lounge area. The beds were comfortable facility was very clean. Zero complaints would definitely recommend staying here and would stay here again. The staff also helped purchase lift tickets. The owner Richard picked us up at the train station and was very knowledgeable about everything from skiing to restaurants to transportation. I cannot say enough good things about this property.

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The hosts were very welcoming, friendly and informative. The room was perfect for our family of 4, very comfortable beds and spacious room. Great location with only a short walk to the gondolas, train and main eating streets. The included breakfast was great and friendly staff each morning offering additional items such as hot drinks. Lived learning about the history of the owners and their own climbing experience, great to have the real items used in climbs throughout the hotel.

Not much not to like! The room was really hot though so even with turning off the water heaters we slept with one window partially open.

Everything! Let's start from the room. It was spacious and spotless. Bathroom was also spacious and clean. A lot of hooks for hanging towels/jackets. More than enough space to place your things in the room. The breakfast was also wonderful. Various choices. You have all nutrients needed! The common room downstairs was cozy and nice. I think I met the owners, the couple, at our first breakfast. Since we, family of 4, took some time to finish our breakfast, the staff and the owner came to ask if everything was okay 😀. They were nice people, especially, Maurizio who prepared coffee for us every morning. He also drove us to the train station on the last day because it was raining. That made our travel much easier and convenient. Laura was also nice. She managed for us to have a ride to the train station. I highly reccommend this place if you go to Zermatt. Not dufficult to walk to from the station or you can take a bus. The price was reasonable for what they have with good quality.

Nothing about the place itself. However, my youngest kid was a little scared to have walked pass the cemetery to go to the resort 🙂.

The room was spacious and filled with a pleasant aroma of wood, which created a truly relaxing atmosphere. Both the room and the balcony offered stunning views of the Matterhorn, making our stay even more memorable. The cleanliness of the room was impressive, and the staff were exceptionally friendly and accommodating. Breakfast was hearty and provided a great start to our days. Despite the cons, I would recommend Base Camp Hotel for its wonderful ambiance, cleanliness, and great views. Just be prepared for a bit of travel to the station and some noise if construction is ongoing.

The hotel is a bit far from the Zermatt station.. Additionally, there was construction work happening beside the hotel, leading to some noise during our stay. We also experienced some sounds from the ceiling during midnight.

A beautiful hotel, loved the climbers theme down to the mountain names on each room. Very clean, staff were lovely. Great breakfast. The family room was loved by our kids with the bunk bed set up. Spacious rooms with a view of the Matterhorn. Would highly recommend. It was further away from the main part if town but even our 4 and 7 year old had no problem walking between the train station and the hotel. Being on the other side of the river meant quieter and better Mountain View.

The pillows

Everything was fantastic! Room was huuuuge, new, clean, the view - wow wow wow! I was running to the window in the morning because it was sooo beautiful! Breakfast was good and the staff was very friendly. There is ski room and a sauna, which was a big plus after a long ski day! Perfect place! Did I mention that they had a cozy fireplace and nice library with many interesting books about the mountains?!:) and….. it’s just meters away from a very good restaurant & a nice pub! I’m DEFINITELY coming back!:)

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Excellent little hotel. Much cheaper in the summer off season, and felt like I was getting a lot more than I paid for. Very nice mountaineering them, excellent staff, clean, modern rooms. Breakfast was free and excellent. My room, though not mountain facing, had excellent views of the city from the 4th floor.

Its a bit of a trek up a hill from the train station, about a 1km walk, although the hotel does have a shuttle I think you can utilize.

location was great, I sadly did not find the sauna until I was checking out, but it is nice to have that option. Breakfast was amazing, and very nice to have that included in the price, which made the cost feel reasonable since it included a meal. They were very accommodating to hold my gear while I went back on the mountain after check out. Overall it was a lovely stay. The rooms are all beautiful, the bathrooms are very nice, and it was so neat with the climbing theme around the hotel.

not knowing the sauna operations. I was on the second level and had some views of the Matterhorn, but if you were higher up in the hotel it would have had magnificent views of the mountain. But you could just sept outside of the hotel and get an amazing view.

The view on Materhorn is real! the design of the room is very stylish and cozy the bathroom is nice. and the best thing is the bed. so cozy and warm pillows and blankets! like the breakfast too.

I would like to have eggs already cooked. the egg cooker takes too much time and not so easy to understand how it actually works. you need to know how to get to the hotel. because one of the ways is too sharp upward climb. use another one.

The family room had an amazing view of the Matterhorn. We saw its form throughout all times of the day. From sunrise to sunset, it was amazing. The room was clean and comfortable. The staff were also very helpful, in particular Caroline. She made us feel welcome from the moment we arrived. My mom unfortunately fell ill during the second day, and Caroline made sure to help us find a doctor nearby, call and arranged a taxi to the doctors etc. Thank you for your kind hospitality!

nothing.