My stay at this hotel was absolutely exceptional, and one of the main reasons for that was the outstanding quality of the staff, especially Manager Kristina. From the moment I checked in, I was greeted with warmth, professionalism, and an attention to detail that is hard to find elsewhere. Kristina, with her contagious smile and genuinely friendly approach, played a key role in making my experience unforgettable. It’s clear she loves her work and is dedicated to creating a welcoming atmosphere for every guest. During my stay, Kristina was incredibly helpful, addressing every request promptly and efficiently. She also provided excellent recommendations for local attractions, showcasing her deep knowledge of the area and genuine interest in making my trip special. The entire reception staff is outstanding, but Kristina stands out for her ability to make every guest feel valued and unique. She is a true leader, and her commitment shines through in the excellent service provided by the whole team. I highly recommend this hotel not only for its quality facilities but also for the exceptional hospitality experience that Kristina and her team deliver. Thank you for making my stay so enjoyable; I will definitely return!

Location

The restaurant in the ground floor, terrible service, it looks like they are doing us a favour, not nice, no smiling, long time waiting for them to come to the table outside, they prefer to be inside in the bar talking. One of the nights I’ve waited so much, that I had to leave and had dinner outside the hotel. It’s impossible to have customers there, with that kind of treatment. Simply horrible. It surprises me that they don’t even feel ashamed. There’s no one to take care of those people? If they don’t like their job, get something else

Hotel with history, nice rooftop restaurant, everything is built high-end although it's a bit old. Good breakfast, good restaurant. A bit old but good spa and pool. Staff is polite.

Our payment card didn't work for the fist time ever, only in this hotel. Bath robe was missing in the room, we ardered it from reception but they didn't brought it until we went down to check what is happening. Only one person is working at the entance, so simetimes you have to wait a bit for basic things, like getting a cab or your car.. On the pics it looks a bit better than in reality.

I am frequently in the hotel and i am always very satisfied. What makes the hotel great is the incredibly great staff at the reception and the bellboys are incredible! overall a great hotel

Incredible amenities, spacious common space and ideal for business travelers. I enjoyed working on the rooftop terrace. The suite was comfortable and had everything needed.

It was renovated over a decade ago, some touch ups are needed.

Excellent restaurant on the 10th floor, nice view. The pool was actually much larger than it seemed in the picture. Also, the fitness room was large.

The floor around the pool facilities was wet and dangerous; there is no rack or anybody to clean it. The hotel is a bit outdated, with old elevators. The receptionists were polite, but not very polite. I went to try the ground-floor bar outside, and nobody served me.

Everything went fine, and the staff was very welcoming and professional. Room nice and comfortable, the breakfast was very good. The rooftop restaurant is really great, great service! Recommended

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Staff is amazing, very professional and totally 5 stars. Rooms are in good condition. Spa is also good. Restaurant on top is quite good too. Breakfasts are nice, with many options: 4 types of eggs, meat&cheese, fruits & veggies, salmon, blinis, cakes, other stuff. Juices are not fresh though. Also, a breakfast area has a nice park view. Overall, very decent 5 star experience.

Breakfast to go (when the guest check-outs too early to have a breakfast at the hotel) is just a bad joke. Someone needs to add some love to it. The food at the bar is eatable at best. For some reason the reception didn't have umbrellas for guests when it was raining.

Super friendly and helpful staff, I got an upgrade to a large suite and could check in early. The location of the hotel is excellent, the lobby and bar area are spacious and nicely furnished. Super comfortable bed.

The furnishing of the rooms (at least partially) still reflect the 90ies. The corridors to the rooms are long and need to be refurbished.

The best hotel for our family stay in Belgrade. We always return back to this Hotel and we already stayed 13 times in Metropol Palace. Perfect position, building is amazing with Spa and all 5* Hotel amenities. Super delicious breakfast with serving Prosecco as part of the brunch - for the people who start the day in the “Champion” way. Stuff is super kind and supportive and all are part of great Hotel team who make even more pleasurable stay in Metropol Palace…starting from the bell boy and stuff on the door of the Hotel, reception, waiters, bar stuff, cleaning ladies, management etc…

We just Love Metropol Palace.