"Incredible stay! What a wonderful hotel, beautiful rooms, great view, amazing restaurant, two very inviting pools, 24h gym, lovely spa and the entire hotel is in outstanding condition. But the best part are their employees!! From check in, the concierge gentleman, housekeeping, the spa team, pool service till check out - every single one was so incredibly friendly and with everyone just the perfect interaction, never too much - you just feel very welcomed! We travel a lot and I haven't had this feeling plus a flawless experience in a long time - we loved every minute and we'll definitely come back. Big thank you to everyone and especially to Miss Tsolo.

This hotel is a gem, the view at breakfast/lunch/drinks/dinner is spectacular, the food is amazing, the beds are the most comfortable (and after 8 nights we are experts) and most of all, the staff provide you with a level of service that is amazing but still stays very warm and funny and friendly. To all the staff in the restaurant, we miss you enormously! That breakfast was the stuff dreams are made of! To the men and women at the door we wish to say: next time Benjamin will arrange for the Braai. And I would love to mention one person in particular: Sfiso the poolmaster! His level of service, his kindness, his beautiful affection for the hotel, his ambition and willingness to work hard for that are a true inspiration for us both. I hope the Four Seasons will let you see the sea soon Sufis and if so let us know where you will be next and we will visit that hotel, because we will know for sure the service there will be second to none!!

We rested between a trip in Zimbabwe and a flight home. Spa is just excellent. We enjoyed the sauna and pools. The restaurant was amazing, a view of the city, very tasty food and excellent service. We checked out very early and for us prepared breakfast boxes. The staff is just wonderful. Through WhatsApp they helped on all issues.Thank you very much.

We had 2 badroom suite. Separate beds are very narrow 80 or 90 cm. You are The Four seasons! How can this be? My son (14 years old) just fell out of bed and came to sleep to my king size bed. Please, you need to do something about it. So far I do not advise booking a room with 2 separate beds. Otherwise, everything is super!

The service and the people attending to us as guests makes all the difference in a property. Without a well trained and dedicated, happy to serve staff, the most beautiful property can be a bad place to stay. So, our experience was completely complemented by the very lovely staff. The propert is beautiful and the restaurant wonderful. There is only one consideration that I as a woman and an architectural designer could suggest is that the bathroom lighting needs to be improved. Not good for make up application and pampering!

Sorry, I stated it above. Bathroom needs better lighting and the wall installed make up mirror is in a dark spot and does not have its own light. Good enough to provide a standing mirror to take to daylight in the bedroom.

100% definition of a 5-star starting from the driver receiving you in a Tuxedo with your name written on a tablet to the final exit where the reception team come to make sure you are well-settled in the car. Overall next level of hospitality. What striked us was when we ordered for a special menu and chef of a 5-star hotel personally walks to you to take notes of what you wish to have, advises you, prepares the menu and comes to your room with his team to make sure that the food is upto expectations - it was a never seen before for us.

Nothing not to like at Four Seasons. Just might be the hot side of breakfast could have more varieties.

Seamless check-in, wonderful friendly parking valets happy to park our car as well as golf cart drop off at the room. Beautiful large rooms situated close the heated family pool, for easy access for our 3 kids. Wonderful touches for the kids in the room with cake on arrival and a special gift.Great pool side service, everything made convenient with the whatsapp communications. Fantastic dinner at Flames with breathtaking views. The Chalmar steak was perfection. Kiddies menu was comprehensive and more than your usual basics to chose from. The breakfast was superb! All round great hotel with wonderful staff, everyone was friendly and happy to help with the kids. Shout out to Lucky, the hostesses at Flames that helped with a few family photos and all our lovely waiters and waitresses.

We stayed at the beginning and end of our holiday/honeymoon. This a great hotel with a lovely restaurant (Flames). What truly makes it 5* and sets it apart from the rest is the staff. They are all (and I mean all) very friendly and genuinely interested in how you are and offering you the best service. To name a few… Mpho, Calvin, Musa, Aduse, Mukona, Noel, Sbongile but, honestly, they were all brilliant.

Nothing

The Weatcliff was a truly memorable experience. We arrived Christmas Eve and were upgraded to the presidential suite with views of the Johannesburg Zoo. We could see elephants in the distance. Our room was spectacular and it had a huge patio. The beds were so comfortable that now I’m researching 4 seasons beds! We ate at the restaurant Christmas Eve with family that we were visiting. It was beautifully lit with entertainment, great food and even Christmas crackers. Breakfast was an unforgettable experience with one chef whose entire job was to peel fruit. The service was impeccable from picking us up at the airport to depositing us back two days later. Everyone was warm, annd so, so welcoming. I would defintely stay at the Westcliff again. It is really beautiful.

It is a bit far from Sandton if you want o go shopping. Also, it can be a bit inconvenient seeing it is built on a hill. It is not easy to get from a high room to the bottom. You have to take little carts.

The breakfast was fine, but waiting time for omelettes and crepes was unacceptable and service in the breakfast room was in general quite slow.

Service was a little slow in general, but always very friendly. For instance, we had asked for an extra bed at then time of booking, which was not in the room when we arrived in the late afternoon of January 4th. I asked for it to be brought there while we were out for dinner, but it still as not there when we got back several hours later and it took them almost an hour to bring us the bed after I had asked for it a second time.

Loved the breakfast and the food in general. Plus the very friendly and helpful service is such a bonus. Otherwise the spa is amazing and the rooms are very comfy. Dimmer lights for the bathrooms would be great!

Pity that they have removed some delicious favorites from last year’s menu. Valentines Evening was overbooked so service levels dropped slightly.