great facilities, great location, breakfast was splendid

I booked and paid for a premier suit, afterwards I was contact by the property and informed that all premier suits where fully booked and that they can only accommodate me in a standard room. they also informed me they where unable to reimburse me for the difference paid in premier and standard room as my booking was made through booking.com I also could not cancel the booking in order to rebook at the correct rate and room as the policy stated I would lose my full amount paid should any changes or cancellations take place. I had no choice but to stay in the standard room although I paid for the premier suit. I feel it is not fair to me as the client that I should be panelized for a clear miscommunication between the property and booking.com

Centrally located within the theme park, the hotel offers the perfect base for guests eager to experience everything the park has to offer. With complimentary admission included in your stay, you can make the most of all the rides and attractions. The staff are exceptionally friendly and accommodating, and the unique opportunity to stroll through the park at night when it’s quiet and beautifully lit, is a memorable bonus.

he hot water could be slightly warmer, particularly during colder weather, and the heating function of the air conditioning tends to cycle on and off every 10 minutes, which can be a bit disruptive. While the buffet offerings weren't always at their freshest, any made-to-order dishes were outstanding.

The location was amazing, the rooms were very luxurious but you get no benefit for staying in the park.

No rides open early so you can maximise already being there. At Lego, they open an hour earlier for people who stay there, this is such a nice benefit. But here there was no benefit and it was super expensive. No average family can afford one night unless this is your holiday for the year. Place we had dinner across the road was SOOOOOO slow. We got there for opening of dinner and it took more than two hours. Not good when you have small kids who are tired after a day at an amusement park.

We loved that the hotel was right in the park. Check in and the staff were lovely. the rooms were a good size, luxurious and well equipped. We were very happy with everything. We enjoyed our stay here and were very happy we decided on this hotel rather than the other one.

This is probably a South African thing and the way they build (i.e. not much insulation in the walls) but I have found that the plumbing can be heard from the rooms nearby every time other guests flush the toilet or showers. this was the same at this hotel. So not great to be woken up during the night when someone uses the toilet. I experienced this in other hotels and accommodation facilities around SA.

The location was the absolute highlight. The kids really enjoyed the theme park and the fact that we were there for 2 consecutive days was really worth it. The room was spacious, clean and the hotel staff and restaurant were very friendly.

The only downfall was the consistent noise from outside our room at night. The noise sounded like it was from the theme park machines so it we did not have a restful night sleep. It resulted in us not enjoying the next day’s activities as we should as we were very tired.

The atmosphere was electric, the people of Jozi are so welcoming. Staying at the theme park was perfect for me and my kids because one needs to spend more than just 3 days to explore the entire park itself. Barney's is right there at your door step , their food was fantastic 👌 staff was friendly. Affordable and quality meals . Entertainment was lovely . I loved every bit of what Gold Reef had to offer. It was sad to Leave but we will definitely be back for sure

The only thing that got to me was the smell is the hotel room bathrooms but everything was perfect

I liked absolutely everything about the hotel, where it is situated (location etc.), cleanlines of rooms were breathtaking. The theme park and access to residents being free daily. It was breakfast included. The restaurant was neat and always restocked. The food was scrumptious and filling. The menu selections were top notch. It was a memorable experience. Thank you for the hospitality and excellent service by staff including the shuttle services. Keep up the good work.

The pool and how dirty it was. The weather was swimming appropriate however we couldn't because the pool wasn't cleaned.

Reception staff a very friendly and helpful, rooms are lovely and comfortable and breakfast was amazing! Needless to say the location is perfect if you’re looking to spend an extended time at Golf Reef City.

The noise made by the staff, shouting late at night and early in the morning ruined the whole experience as you then have tired grumpy children. And we were lucky as it was pouring so I dread to imagine on a normal night. Unacceptable and unnecessary when you know you’re in an area where guests are sleeping!

The hotel and theme park were exceptional...it was comfortable and great entertainment for the entire family

Barney's restaurant was a real downer. The breakfast was not up to standard. Waited 20minutes for eggs to arrive for breakfast. The person manning the egg station said they had run out of eggs and this was at 8.30am. We ordered burgers which was supposed to have Halloumi cheese on them...but they substituted haloumi with feta without any notification. We called the chef to complain and he says they have not had halloumi for the last 3 months 🤔. Said they can not get stock...shockingly lame excuse. They should then remove this item from the menu or advise customers in advance that they do not have it. Overall the restaurant has poor service with not very friendly staff as well. It's a pity as they give a poor reflection to the hotel being their breakfast partner.

The convenience of pick-up and drop-off with the shuttle was very convenient. They allowed us top leave our bags earlier and even pick it up after check out. The security team was attentive, and the environment felt safe and secure. The staff were absolutely helpful and friendly, which greatly enhanced my stay. The breakfast provided was exceptional and definitely a highlight of my stay.

The shower was located in the bathtub, and it took a long time for the water to drain, which was quite uncomfortable. One of the main issues was the long lines for the rides. During the 5 hours I spent there, I only managed to go on 4 rides due to the extended wait times.