Comfortable hotel. Perfect location for my purposes. Alongside the Silver star entertainment complex so many food options.

They unfortunately have the habit of placing the used room service plates in the passage ways when cleaning the rooms and leaving them there for hours. If you are in and out of the hotel during the day it is quite unsavory. A hotel of this quality should be able to manage this process better.

The breakfast was good, the wait for an omelette though was unexpected as this took about 10min while standing and the que was not long.

The room 101 allocation which is on the ground floor close to the reception was unfortunate as in the morning you can hear the staff members & guests interactions. Not ideal for the early morning as this wakes you up, although the evening was fairly ok.

Safe, Clean, a lot of eating places on the same premises. The breakfast that is included is really generous buffet style breakfast, friendly professional staff.

The ground floors could do with some patio furniture and a separation between the neighbouring units.

Amazing

The ONLY thing you need to change is the access people have on the TV. I have never been anywhere where they didn’t offer the YouTube and Netflix. It was very upsetting because it would have been nice to listen to music. All hotels have it even hotels with less stars than you guys so it was surprising.

Good location, with access to different restaurants and the botanical gardens. Breakfast staff were pleasant and did their best to cater for guests needs despite being understaffed on some mornings.

Some furniture in the rooms and breakfast area seemed worn and is due for replacement. Some staff uniforms also worn out, torn shirt collars etc. Require management oversight during breakfast. Some food dishes, utensils, milk, etc kept running out and staff was overwhelmed and busy running around serving guests to notice, so would need to constantly find someone to assist. Staff really did try to do their best

Bed was comfortable and the room was clean and spacious.

No air freshener in the bathroom.The refreshments are disappointed,most hotels you get a welcome drink like champagne or wine.The balcony has been cleaned in a while,it had a can of coke to show that the person attending that room never touched that balcony.

The rooms were extra clean. Keep it up Silverstar. It was very cold during our stay,but the air conditioning system was on point. Kept us warm through the cold nights. My wife enjoyed the Spa. Let's talk about food..mmm. so many restaurants within the hotel complex, we tried most of them and we were not disappointed. We had a good vacation.

The fact that I couldn't buy liquor at the casino and take it to my room. Not enough guests parking. On Casino nights we had to use the outside parking lots and it was freezing 🥶

Perfect location for my requirement. Alongside Silverstar so easy access to many resturants

Room service should clear plates in the passages more often. Room service plates left in the passage is not fitting for a hotel of this quality

Lovely room and the accomodation was great. There are many restaurants to choose from and the place feels safe. Reception was useless, telling me that I need to pay for 2 people even although I am only one person. Then, charging me for 2 saying it can not be changed.

Rooms are lovely, clean and spacious. And the Breakfast has a huge variety of food.

Reception area is a bit odd and confusing? Maybe a more formal reception area needs to be considered.