Fantastic staff! Everyone I encountered was great!! Modern, very new, relaxed atmosphere! Despite my negative points below the stay was great and would still stay again on my next visit to Alicante!

It’s a new hotel - so it’s understood there will be some small issues, but the room really lacked quality craftsmanship. Sloppy paint job, missing grout/silicone on tiles where it should be, random screws and holes. For a brand new room it was really poorly finished. Also - please have a member of staff stand in room 511 and then someone use the shower in the room that backs into it! You will get the shock of your life as I did at 05:00 one morning!

I recently stayed at this accommodation, and overall, it was a great experience. The place is newly reopened, very clean, and well-maintained. The staff was friendly, and the 24/7 reception was convenient. They even gave us a free drink ticket. Location was also great.

The only downside was the lack of Wi-Fi in our room, which is important for tourists. Other than that, everything was excellent! I would rate 10 if the WiFi in the room worked fine.

The hotel is very good value and well situated. I stayed in a budget room- the room was small but had a large balcony - and it was fine for one person. I liked that it had a fridge and plenty of hanging space for clothes. I also like that each side of the bed had USB ports. The hairdryer in the bathroom was very good. The bathroom was spacious and great shower with large cubicle plus lovely full sized shower gel/shampoo & conditioner. Downstairs the cafe is nice and free voucher with your stay for a hot drink is a nice touch. The breakfast room is light and airy- plenty of room and very clean. Continental choice is good. I would definately stay again.

Only had breakfast once- paid 15 euros and the hot food was cold- not much choice of hot food. 15 euros is a lot to pay for continental breakfast. I was very warm on my last night but couldn't get cool air con - not sure if this was due to it being January- had to open balcony door so was then kept awake by street noise. Would have liked a few more coffee sachets and milk portions in the room- they only left one per day and two milks-when I asked at reception for more they seemed quite reluctant to provide asking me to go check my room but I had used one at 5pm so I knew I had none left apart from decaf ones.

Everything was great, starting with the freshly renovated rooms/lobby/etc., ending with absolute cleanness, friendly stuff and perfect location that’s not far from the beach and a very city center. Definitely a good choice for short stay in Alicante (probably for a longer one too, just booking of a bigger room would be better then) and we’ll come back here again for sure.

The only one thing that seemed a bit strange and outdated to us was that you’re asked to leave a deposit during the check-in (for any possible damage you may cause) 🥲 we are always very careful about other people’s/businesses’ property, but with such approach I was extremely nervous about every single tiny scratch or slightly visible stain in the room that was left by previous guests (or maids during their work) I understand that the hotel just wants to secure themselves from some barbarians, but I believe there should be some other ways to do it (possibly?) Except for this tiny moment, our stay was really enjoyable here :)

On the walking distance (15 min) to heart of the city center and beach. A lot of shops, and restaurants around. Ideal hotel for short stays and backpackers. Room was cleaned well, beds were quite comfortable, and the shower amenities smells well. Breakfast was totally worth it, even tho there weren't too many options, but everything offered was really delicious.

AC didn't work, so it was a bit too warm in the room. Walls are quite thin, so you are able to hear a noise from neighboring rooms. Not so sure if it's ideal hotel for long stays, because the rooms are small. If you are traveling with a lot of luggages it could be a problem. However, I stayed only over the weekend with backpack, so I didn't have issues with it. But in overal I'm satisfied with my staying in this hotel.

It’s really close to the center, everything is in walking distance. Hotel looks nice and clean, staff very kind, breakfast had multiple options. We received a free upgrade to a better room, thanks a lot! Bed was also very comfortable!

The economy room which we booked originally is so small that you can’t even move around the bed there. After free upgrade we got a bigger one where still it felt a bit weird as the small balcony is almost on the ground floor and it was always dark. It was fine for us for one night. Room isolation is very poor, you hear everything from neighbors.

The hotel is located in a strategic location, in a calm area and near to Alicante center at the same time. The Bypillow staff is exceptional, professional, efficient and willing to help clients anytime. I had a very warm welcome by Cath, and thanks to her support, I was able to be quickly familiar with Alicante center city and to book a trip for visiting Tabarca Isle! The breakfast was good and the staff who are managing the premises are very friendly (e.g., Maria). The room was clean, and equipped with all necessary items. The room was cleaned on a daily basis

Some points to improve: i) Absence of TV (it worked only the first night), and then it asked for a PIN code, I have escalated this issue to the reception, but it was not resolved ii) Absence of WIFI (internet in the room), so I should go at the reception to get internet signal. iii) The room was not well isolated, I can hear everything from the neighbor

Perfect Location. You can reach almost everything in Alicante by foot in 5-20 minutes. The staff was very helpful and the check-in/check-out process was very fast. A big bonus was the special room with coded lockers for storing the luggage. The room was cleaned every day.

Too much noise from other rooms, the showers are very loud and you can hear the water whenever someone in another room showers. Also the green emergency light inside the room was way too bright.

Breakfast very good, plenty of variety in Continental fare Would have expected fresh fruit juice (orange at least) rather than from concentrate, given hotel is in Valencia province of Spain!! The hot food selection was a bit hit and miss, with O noted, greater fare at weekends. I did appreciate the roast asparagus, the little tubs of olive oil and the variety of breads. However the "toaster", as in most Spanish hotels was absolutely hopeless! The huge selection of fair trade coffees from the well-maintained professional machine was a great bonus. The staff were quietly efficient, with some being more zealous than others in switching off said machine and clearing away the hot food on the button of 10.30 am Mon-Fri, 11.00 at weekends! Geraldine was superb, in every aspect and very kind and attentive to my disabled husband. She was polite, friendly and sweetly professional at all times, with a ready smile every morning. The cleaning and chamber staff were also quietly professional and charming. The Argentinian female Receptionist, could nit have been more professional or helpful in a time of crisis regarding my lost mobile phone. Her name escapes me at this moment, but I hope I can recall it. Her colleague Naomi was also professional and very helpful.

Nothing at all wrong with the hotel, and all issues mentioned in earlier reviews, I read shortly after the re-furbishment of the entire building, had all been resolved during our stay, including the vital lift. We paid over £2,000 for our two-week stay, including breakfast of 13€, in a superior double room, with a huge terrace, with seating and shower, right at the top of the 5 storey building, with great views of the city and the rear of Santa Barbara castle. Air conditioning was brilliant and the provision of a brand new duvet against air con chill during the night, a much appreciated addition to our comfort. I cannot comment on lesser rooms, and some did look quite small, upon passing open doors in a corridor. I guess one gets what one pays for!

The hotel was very clean with a modern aesthetic. Staff were wonderful, and even helped us print tickets for the next leg of our journey. They even had offered an affordable breakfast in the mornings, similar to a continental buffet (nothing too heavy or fancy). The only downside was that the jacuzzi wasn't working during our stay--but it honestly seemed a bit small anyway.

Not as close to the hustle and bustle of the promenade, but still within a short walking distance to many shops and restaurants.