Shower is very good with consistent hot water. Looks nice & modern with lights & outdoor seating area. Coffee machine is nice touch but more of a tea person.

Pool hours in summer 8-6 not early enough to use before going out and not late enough to use after coming home in eve when sunsets at nearly 10pm. I never got to the pool even though one of the reasons I booked this hotel was to use the pool... alas did not happen. Room is kinda small - as people say if you have medium luggage it won't fit. 2 people large luggage impossible. Slightly cramped to use the room for stuff. Charged me twice for breakfast. I don't know why.. the lady on saw me as a single person? But front desk refunded & they seemed helpful & nice!

A stylish, clean, and well-located hotel — great for a short city stay in Madrid.The room was always cleaned thoroughly by the housekeeping staff — just the way I like it. That really added to the comfort of the stay.

The room had a small rack with shelves, which was helpful but not ideal for longer stays or larger luggage. Overall, the room was a bit smaller than expected with limited storage space. The in-room coffee machine was a nice touch, but a few more hooks or shelves would have been useful. The rooftop pool was very tiny — more suited for dipping or relaxing than actual swimming. It felt more like a place to cool off briefly rather than a pool for exercise.

It is our second time staying in this hotel and might not be the last. This time it was really quick, only for one night, so we did not take advantage of all the hotel has to offer unfortunately like last time. The room was smaller than last time, with view at the internal garden, but we did not mind that as it was only for the night. We would have preferred a larger room in case we were staying for 5-6 nights like last time! The cleanliness standard hasn't changed thankfully! The staff, as always with a smile, and the guy at the bar was lovely.

The check in was horribly slow. We had to wait a painful amount of time that was unacceptable in all honesty. Dressed for December in Madrid, with heat blasting, absolutely tired, and we had to wait for what probably was half an hour... We came in at 6pm, not at the normal time of the check in. It was absurd. Hopefully it was a one time thing :) but as an advice, you should be able to use TWO computers for check in, not just one. right after us the manager brought her laptop to do the check in for some girls behind us but seriously? She couldn't do it before?? When the reception clearly has two computers anyway.

Center was walking distance and good metro connection. Rooftop pool is small but great to have, including the views and drinks there. Nice breakfast terrace outdoors! Staff was great to listen and take us serious, when we had to miss a pool opportunity, due to a private event there. They went above and beyond to make sure we have an enjoyable stay.

The hotel seems to rent to pool area for private events, which is when hotel guests have no pool access. A pity, if this is what you chose the hotel for. And we struggled a bit with the large and rather firm pillows. This is subjective of course, but would be great to have had a choice of pillows.

There is a lot I liked: First of all, the whole staff is very friendly and helpful! My first impression of the very modern (in a good way) looking hotel was that the employees at the reception were very friendly and very helpful giving all important information about the city etc. You feel not treated like a number, but like a person during the whole stay. That is very seldom nowadays & very precious, especially when you travel without company. So I can recommend this hotel also very much for single persons. The room was very clean, and the cleaning worker did an excellent job! They cleaned daily very well. There were enough clean towels, too. The room was nice, with a small refrigerator, a safe, in which also a laptop could be placed, and a coffee machine. They also provided enough coffee capsules with good coffee. After the very good impression at the reception, the next positive surprise was a handwritten message in the room welcoming you personally, leaning against a bottle of Spanish white wine as a welcome present. That was a very personal, nice gesture! The room had a big glass window & a French window to a very small balcony looking over a smaller street and an impressing historical building opposite to the hotel, a ministerio. Calle de San Bernardo is a smaller street with interesting lovely shops, smaller supermarkets around (some open for 24 hours) and not a lot of traffic. When the French window was closed, it was very calm and one could sleep very well. The beds were comfortable. Exceptionally good was the breakfast, available until 11 a.m. during the week in a nice restaurant at the ground floor. They offered a lot of fresh fruits, cereals, nuts, bread, cheese, slice cold meats, also lactose-free products, vegetables. One could order one warm breakfast from the menu, which was freshly prepared like scrumled eggs. I loved the little pool at the rooftop, water temperature: 25 °C, great view. Surroundings: safe, 5 min. to Gran Via.

I would recommend to offer some soap for handwashing inside the toilet instead of the shower gel. The shampoo and conditioner inside the separate shower should be replaced by other products, for example by natural products with plant extracts or s.th. typically Spanish.

Conveniently located at the heart of Madrid with access to all major attractions and entertainment. The property has a hipster and artistic vibe which makes it so unique! I love the LGBTQ themes and the support the hotel shows towards inclusivity. The staff were mostly pleasant and happy to interact especially at the breakfast and bar area. Loves the swimming pool at the roof top.

1. Would love a bar up the pool, I appreciate it may be the beginning of the season but what a great opportunity to bring the roof to life! 2. Room was efficient but could do better with a bit more space. 3. Pillows were quite bubbly and firm 4. There was an unpleasant smell coming from the en-suite shower cabin

Location was extremely convenient, the room was very comfortable and quiet considering it was overlooking a busy road. The rooftop was lovely and the pool, though narrow, is long enough to get a relaxing quick swim (when not busy).

I would recommend longer hours for the swimming pool (closes at 1800) at least in the summer. Also the rooftop was often rented out for private functions, so it wasn't always available in the evening. A little fridge would also be useful as the cooler didn't keep things very cool.

The location of the hotel is excellent! Right opposite a Metro station and with the most divine authentic Tapas spots and bars and coffee shops within like a 7-min walk. Really lovely, trendy area. The hotel is modern and neat and the rooms are compact, but comfortable with gorgeous views. The mattress and pillows were great too!

When our room was cleaned the coffee pods for the Nespresso machine weren't replenished at all over the 3 nights we stayed there. There weren't any tea bags in the room either, which might just be a Spanish thing to be fair. Small niggles really, but irritating nonetheless.

We liked the bar area and the rooftop space The staff were super engaged and friendly However we never had our room cleaned for the 3 days we were there, they would try to clean around 3-4pm when we would siesta The woman at reception gave a warm welcome and help us with anything, great location

The rooms were not designed well, no space for luggage and I believe the hours for the pool should be longer but it is advertised

I booked this hotel multiple times as it is very clean, with modern facilities, central location and very quiet. Luxurious bedding, good quality curtains, soundproofing. It has a restaurant as well (called Tilda) with a bar and a garden terrace. Good selection of food for breakfast and anytime. Aisun and the reception staff were very friendly and helpful. Nice guests in general, everyone around was decent and displayed good manners. I highly recommend this hotel to anyone who appreciates only clean and quiet places. Walking distance to everything.

The rooms are not very big. Also there is no designated space for the luggage, it has to be opened on the floor, then closed back if you want to walk around. However, the comfort wins over the not so generous size of the rooms. The staff at the restaurant seem overwhelmed during the breakfast time. The hostess doesn’t inform the guests that they have to order to the waiter if they want more than fruits and pastries. Some waiters can be arrogant. The restaurant management has room to improve.