- *Location*: The hotel is very well located, within walking distance to Gran Vía and most major tourist attractions. - *Room Comfort*: The room was comfortable and had a solid structure, blending elements of luxury and classic decor — though the mix felt a bit inconsistent. - *Staff Attitude*: Despite the slow and disorganized check-in, the woman in charge was very kind and tried her best to ease the inconvenience.

- *Check-in Process*: Check-in was unnecessarily long and complicated. Instead of a regular front desk, it was handled in a small room with two staff members who seemed overwhelmed. Even though payment had been charged three days in advance, the process wasn't any faster. - *Hotel Style & Ambience*: The entrance and stairs felt old and somewhat gloomy. The hotel tries to mix luxury with vintage, but it ends up feeling outdated and worn. - *Renovation Disruption*: The hotel was under renovation, which was not disclosed in advance. The elevator was not working on all floors — something that should have been communicated to allow guests to reconsider their stay.

Great location! 5 minutes walk from Gran via but still a quiet street and a cool area. The staff is very nice and helpful, they helped me with a small surprise to my boyfriend in the room, for his birthday, when we arrived and also gave me some tips on where to visit next. Also the hotel is beautifully decorated!!

The walls are not really thick so you can hear a little from the corridor, and also there wasn't any hand soap. Maybe I should have asked but I only stayed for one night so used the body wash that they provided.

A very original and out of the ordinary accommodation, with a beautiful common area. Our room was spacious and clean. It is conveniently located near the city center and near two nice (gentrified) neighborhoods. They offer a parking space upon reservation. From the hotel you may easily walk everywhere.

Nothing.

Very comfortable room, very clean. Good bathrooom and shower. Was very happy with my stay here. Fantastic location right in the centre of the city.

Bathroom door didn't stay shut. It said open wifi network inside the room but it was password protected - I checked in very late so there was no reception after I realised this - was able to get the password the next day no problem.

Location was great and has a cost interior design, safari style. Service in hotel was good.

The bed was not great. Did not sleep well. The generic toilet did not smell great. Try not to have a room on street side as this can become noisy

This hotel was an exceptional find. A true gem close to all major amenities. Super friendly staff. Super comfortable room. Way more frequent service than I ever thought from a supposedly two star hotel. The star rating definitely needs to be reviewed up. Highly recommend.

The location was good in terms of access to transit but the hotel is located in a small alley. The private patio and interior design of the property is beautiful though

The washroom in our room had weird layout and very small place for storage.

143 / 5,000 The people who work at the hotel were great, kind, happy. They helped me with everything I asked. The location is excellent. This is my fourth time at this hotel, and I am very satisfied

Nothing

Room and bathroom are very spacious, nice decoration, good location right in the city center.

I was in a room on the ground floor, which is a wooden cube with thin walls in a former garage, there is zero soundproofing. I was asked for a card number as deposit in case there are any issues with the room when I leave, though this seems to be fairly standard practice in Madrid

Location was a big plus!!! Also, I was not expecting a room that big for the price I paid (with a jacuzzi). Loved my experience.

Some details in the room were lacking quality. They should renovate the floor of the room for example.