It's better than for the simple reason that it has onrealistic low rating. I don't know why. It's a hostel, sheets and space are clean, it's a great location, breakfast is nothing special but normal menu for this kind of accomodation.

You have to have your own lock for the locker. Sure you can buy own lock at the reception, but I'd prefer some free solution (if you don't have your own lock).

It had nice spaces, the bed was comfortable, the location was really good!

There was people staying that didn’t made me feel safe, the main areas at night was full of guys drinking and listening to music. The AC didn’t work in the bedroom so it was pretty hot. People staying in was so loud and nosy at night and no one take matter of it. If I was travelling alone I would have felt safe there.

Our doble room with private bathroom was clean and tidy, the location is perfect.

We came to the hotel at 11 o’clock, we were asking for earlier check in, at least to leave our luggage, but the hotel refused. The walls are thin, a bit noisy in the room. The breakfast was not good, pastries and coffee only.

The female dorm was great and calm. The breakfast was also carried out in a way that it was quick and efficient.

My luggage got lost during my flight to Madrid and the reception did not agree to receive it when the airport arranged a delivery. So I had to spend one whole day sitting at the reception waiting for my bag to be dropped off even though I told them I wouldn't hold them responsible for anything after taking my bag. That was very frustrating.

Dorm with ensuite bathroom is always a great concept. The location in Chueca is perfect with many amazing restaurants around and many metro stations nearby. The room and bathroom are always clean. The free breakfast is perfect to start your day and the staff especially Davier is attentive and helpful. The price is also very cheap that I ended up staying for more days. This is definitely my first choice of hostel when I come back to Madrid.

The centralised AC can be pretty cold at night. I had to go down to the reception at 5am to request for a thick blanket.

staff were very helpful. Breakfast was good. Room was clean. Beds were comfortable. Location Was awesome.

maybe Provider warmer Blankets for winter. maybe have some paper maps and have some tourist information.

The location, close to the museums and other places of interest, my room, my bed, the big lounge downstairs where you can sit and relax in complete peace, the excellent breakfast which is included, the staff.

There was nothing I didn’t like.

- Various Public Transportation to Atocha Railway Station: Cercanías Renfe C3/C4, Metro, Bus line 001 - Location: Nearby Gran Vía, Chueca, Sol, Callao... - Clean - Restaurants nearby - Supermarket nearby - Breakfast included

Location so perfect near gran via and bank of Spain. Complimentary breakfast. Clean and fresh sheets.

Luggage storage charge is 5 euro. No towels. No chair or table in room. Lift not working.

Not sure why the hostel ranked that low. Pretty nice place, location, comfort, staff speaks English, big lockers, two en-suite bathrooms. all was good, even breakfast included.