We were amazed to be upgraded on arrival to a junior suite. This hotel is also situated in a perfect location for sightseeing in Madrid.

The breakfast whilst nice and varied was let down by staff not promptly restocking buffet items, crockery etc and cleaning tables. The staff all seemed busy but looked like they were getting ready for other meals. Also two mornings out of three the hot cabinet was cold meaning the food was the same too. The only reason I can’t provide this hotel with the highest review is because of breakfast issues.

We chose the hotel due to its location and competitive pricing. The suite we were given was lovely, spacious and quiet, no real view but we knew that was the option. Breakfast was good on both days, lots of choice, never seen a cake of the day and donuts offered for breakfast. Coffee was out of a machine but tasted go, shame about the paper cups

We saw at first hand, there was not enough tables for breakfast, and people were asked to come back at another time, which wasn’t an issue for us, but maybe for others.

So quiet! One of the quietist hotels we've stayed in. And yet, it is centrally located. The breakfast was great! Nice big walk in shower.

This is a unique boutique hotel housed in a couple of old buildings. So we had kind of odd windows and no view.

location is great 👍👍👍. Hotel rooms are new.

AC blows directly onto the bed such that it is impossible to use during the night. there were no hot water for one night.

Huge, comfortable bed. Extremely quiet room for Madrid. The hotel is located across from the rear of the Parliament building, so traffic is restricted and the road is very quiet. It is only a short walk to Puerta del Sol - the centre of Madrid, the Prado, Retiro Park, the Grand Via, loads of restaurants, shops, and many other attractions.

The hotel had disabled the air-con in all the rooms, as it was October. Apparently this is their policy, and they refused to change it, despite several guests complaining. It was over 25 degrees in the room, and a bit too warm to sleep well. This was the only real problem. It's a nice hotel and I'd definitely stay there again. It isn't worth paying 18 Euro for the breakfast as there are loads of great cafes and restaurants within a few minutes' walk.

This hotel is in an excellent location, in a very quiet area but very close to the centre. Prado and other museums, and Retiro park, are only a short walk, lots of good restaurants close by. Metro station very close. Very good night sleep in comfy beds - so quiet! Staff friendly, good quality breakfast. Liked the nespresso machine in the room.

I would recommend people to avoid 8am to 9am for breakfast as it was very busy and there was sometimes a wait for a table. There was a long wait at reception when we checked in but there was only one lady on the desk, and we didn't mind waiting. We arrived at 7pm so that may be a busy time.

Our room was great. We could not hear anything from outside the room, the bed was very comfortable, one of the best rooms I stayed in. All the girls at the reception were extremely helpful. All the cleaning ladies were very nice too.

Breakfast. Quality can be better for a 4 star hotel. There were proper coffee machines in the area but instead the breakfast was served with these automatic coffee machines with not a great quality. Then the staff at the breakfast barely smiled and looked like they didn't want to be there. Almost all of them, that's the impression we got at least. In the room a bigger trash can is a must

Hotel very conveniently located near to the Thyssen Art Gallery and a short walk away from the Prada. We chose this hotel to be near both as only staying a couple of nights, which is in the Santa Ana area with it's interesting links to Spanish cultural writers and also the Theatre district. We enjoyed walking around and there is a great selection of bars and restaurants. The hotel has its own restaurant, where breakfast was served each morning. Excellent choice of cold and some hot food (including bacon which was a bonus). The room we had overlooked the inner courtyard was comfortable with all the amenities expected. We enjoyed our stay and the staff were very helpful .

The hotel met our expectations

Good breakfast with different choices and available until 11:00 am. Nice walk in shower with good water pressure. Excellent location walking distance to main sights, and lots of fantastic bars and restaurants

The room is starting to need some renovation, like a good coat of paint. The walls had lots of marks and scratches. The shower also starts building mold in some areas. The pillows were not very comfortable and start feeling old. One of the girls at the check in counter was a bit stressed and not quite friendly. I do understand her though because there was a group coming back late from perhaps work? And they just realized they had to vacate the room hours before. All of this might have given her a bit of a stressful situation and well, it reflected in her treatment/attitude towards new guests.

The best hotel I stayed in Madrid. The receptionist was very friendly, English speaking and breakfast was just okay. But staff are very friendly. Hotel room is very big and even the toilets. Toilet had separate bidet wash closet which was really not common in Europe. Was perfect and I liked the stay very much. Location is also at the center and near all attractions. No grocery shops near by but there are a lot of restaurants nearby. Enjoyed the stay ! Thank you

A bit not better breakfast expected.