Breakfast was amazing! Beautiful hotel.

I would only recommend staying here if you booked a room facing the ocean. Our room on the backside provided us with a less than desirable experience due to the adjacent neighborhood. Also, the street in front of the hotel is in the midst of a major construction project. Hopefully this will be completed soon.

Everything. This hotel is excellent and we have stayed there on a few occasions. Sea view amazing.

Major construction works going on outside the hotel, resulting in a lot of noise, but this was outside of the hotel's control. Resulted in slight deviations in trying to access hotel.

Very clean and good location.

There were limited sun umbrellas at the pool. You needed to get your the pool prompt otherwise the umbrellas were all taken. We added the half board option to our stay. The restaurant for evening meals menu wasn’t extensive but the food was good. However, there were three options of pizza on the menu but they were not able to provide pizza so those options should not have remained on the menu. I do not eat fish so it made the options even smaller. I had paid to have evening meals but went hungry as there wasn’t anything left on the limited menu to choose from.

The premier level room and lounge facilities were superb, very suitable for us as we were travelling with a 7 month old baby.

We had one meal in the restaurant and the service was very poor.It appeared to be very short staffed.

fabulous design and spotlessly clean. massive reception and very stylish

we had a very good price so wasn’t surprised we got a back room on 6th floor. none of that was a problem but there is no air conditioning?? it was fairly warm so we had to have the patio door open and there was lots of noise starting with Road sweepers early hours. don’t know how you would cope once temperatures hit 35 plus in season?? also had trouble getting a cab from hotel and member on staff wasn’t terribly helpful. roadworks outside hotel a pain but that’s not hotel’s fault. we did amazing amount of walking. hotel is near(ish) to centre of Palma but not that near. tea bags and milk not replaced through stay. got one English breakfast T bag!!

The staff, especially those in the breakfast area, housekeeping, and at the reception, were all very friendly and knowledgeable. The manager, in particular, truly understood our needs and where we were coming from.

The parking facilities were a bit inconvenient, and we were not aware in advance that there would be a charge for parking. Had we known, we would have been better prepared. Additionally, although we paid for a room with a pool or ocean view, our room overlooked another building under construction. However, we understand it was a busy period and decided not to let it affect our stay.

The look of the hotel and the comfy beds

I was disappointed to find that free water wasn't readily available. After going out one evening we came back to the hotel and asked the reception staff for some bottles of water to be told no, they dont provide them. He wouldn't give us some unless we were children or elderly which we found appalling. We had paid for the level lounge and found it ridiculous that we couldn't take a bottle of water out of there back to our rooms.

Lovely breakfast loads of choice Nice room great view of the harbour

We asked for twin beds but got a double I would have expected 2 separate beds with separate duvets.

Clean, airy & easy to get in to palma Good pool facilities

Staff on reception not that helpful & slow Road works outside very noisy

First impressions of hotel was WOW! Amazing reception and lobby. Bit disappointed with location of room - overlooking the car park - but the beds were extremely comfy. Lovely outside pool area overlooking the marina. Service at pool bar a bit slow - my friend waited 10 minutes to be served, wasn't even acknowledged, so gave up waiting! Didn't chose the breakfast option, but found a great little cafe to the left of the hotel serving fabulous breakfasts. Plenty of restaurants nearby, had a great lunch at the Irish bar, about 10 minutes walk away. Quite a walk to the centre, 30 minutes, but the hotel does provide a free mini bus twice a day. Took a taxi from the airport - only 10 minutes. They have set prices from the airport, our Taxi was 21 euros. But going back was more - 37 euros. Spent the day at Soller. Takes about an hour to get there on a vintage wooden train! Well worth a visit. Get the number 4 bus from the back of the hotel - takes you to the train station.

Room was not so great, balcony overlooking car park. Asked to change but hotel was full. Had trouble with air conditioning, but once fixed was fine. Struggled to maintain temperature of shower - either cold or boiling hot! Design of the room a bit strange. Why not have a solid wall for the bathroom, instead of a clear glass wall and a curtain?