Location, food, pool

Unrenovated rooms

Room was very clean on arrival, staff were really pleasant and helpful, pool was lovely and warm as heated, we were self catering so can't comment on the food, fabulous sea views from our balcony. Short walk from this hotel is shopping, bars and restaurants all very good with nightly entertainment

Very crowded around pool area but it was half term so to be expected. This complex also has a fantastic roof top infinity pool and spa facilities but this cost extra 25 euros each to experience not really clear in the information provided by the hotel, many steps down to beach taking approx 20mins, longer if you take an easier route, taxis cheap though

Stunnig view! Nice pool area, but too many towels sunbathing, so hard to get space. Buffe good. Plenty space and food under breakfast and dinner buffe.

Sad that they always lie about the elevator which always is out of order. Was often some waiting to get the elevator. They always only use one of them, for some reason. Maintenance on the building structure missing, big cracks all over. Information about entertainment/show is just on a small note on the right side of the reception, and was also wrong, so no wonder why it was very few people looking at the entertainment! Stupid with the VIP area on the upper floor, its hardly in use, and if it would have been for everyone, it would have been plenty space for the sunbeds! (As it was before) Partly very loud music around the pool. But after all, a good place to stay!

The staff was really friendly and helpful. Our daughter was sick in the beginning and staff was very aware and helpful to clean the room. General cleaning was provided everyday. The 2 entertainers team, Patrik and John were very sweet people, taking care of their guests and doing different sort of activities, which keeps you activated. There is also a children club with different activities, toys, outside games for adults too. We did not use much of the other facilities as dinner. The heated pool was great, but a little too warm for me:) There is also a shallow children pool. The view to the ocean is mesmerising.

I wish we had a bigger terasse with sun beds, because we could not see the ocean when sitting in out terrase.

The staff was absolutely fantastic—friendly, attentive, and always ready to help. They really made our stay special. The dining options were varied and enjoyable, with plenty of choices for different tastes. We appreciated the effort put into the meals. The atmosphere in the hotel was welcoming, and the communal areas felt inviting.

The rooms felt quite outdated and could use some renovations to match the rest of the hotel’s charm. While the rooms were clean and functional, a bit of modernization would make the experience even better. Overall, the positives outweighed the negatives, and I’d still recommend this hotel for its service and food. A big thank you to the amazing staff for their hospitality!

Never more trust bad comment we have fantastic time with our family and friends, stuffs was very kind and frendly ,view take a breath ,food was tasty even it not was much but what we try everyyhing was in good taste , we liked coctails so much , we was two times in Gran canaria before in 4* hotel and we can said that Riosol was better , room was cleaned every day , we get much towels every day , on TV we was can watch YouTube and netfliks so kids was very happy , even we liked much stairs its helped be in shape on holiday 😀 very confy beds

Its be good if be there more easy with babies because every Time take baby stroler with a lot of stairs are bit hard

Location pools heated food lovely

Beds very light my husband had a tumble off on bed landed on him so light our room was a connecting room we could hear the every word and conversation next room had no place in bathroom to put all you stuff only a sink toilet and shower bedroom only small wardrobe no bedside lockers to hold tablets or drink no wall lights only main switch

Amazing and delicious food, staff really made a lot of effort to provide variety of all sort of foods. Including mini canapes for diner! Stunning views and close to 2 nearby beaches. Very friendly and helpful staff. Fun and entertainment in the evenings. The views! Wow! You will be trully amazed and probably have to get used to the space and lift is pretty much in the air.

Over the weekend hotel allow local people to use the pool which means there was no beds for us staying in the hotel and security was throwing our towels to allow others to use it which wasn't fair. There was some confusion with whats included in all inclusive food and apart from main meals which were really amazing! We didn't really know whats included in snack time in between. Sometimes stuff allowed to order food from separate bar, like fancy pizza and some days you wasn't allowed... Lastly only 1big and 1kids swimming pool is allowed for regular guests. There was stunning upper deck with fancy sun beds and sofa pools but you had to pay extra €18 per person per day...

We stayed room only basis. The hotel is clean, tidy and the rooms are basic, but all have stunning views of Peurto Rico and most have lovely sized balconies with chairs, sun beds and parasol. It is situated 5 mins walk from the Europa Centre and has the sunshine on it the whole day long. Staff are friendly and helpful.

No dislikes.

Great swimming pool and room, it's not decorated to a high standard but can't complain for the money. 3min walk from Europa and 5min taxi from commercial and amadorus.

decore in the room is a bit dated and looks rushed, showers need a refit and no designated parking for hotel guest but I won't put me off coming back