I stayed here on numerous occasions and it is always a true pleasure to come back . Karel the night manager is a real gentleman and allocated us also this time in very nice rooms although we checked in well after midnight The rooms are homes away from home and the breakfast is an absolute delight . The staff goes well above and beyond the call of duty and one feels truly valued as a guest.

A slight incident during check out threw a shadow over our stay. The rooms had been paid in advance. Yet my colleague was charged for his room again when he wanted to pay for the extras he used. The young clark at reception refused to look up the original reservation and kept on repeating that everything was alright. Fortunately for us his female supervisor looked into it when she became available and returned the extra payment to my colleague's credit card instantaneously apologizing for the inconvenience and the wait. No harm done

Main entrance was hard to find with mobile map but it’s easy once you know where it is. Breakfast offered a good variety of options but not extravagant. Staffs were very friendly and accommodating on reasonable requests. Room size is big when compared to a European hotel room.

Room was stuffy because HVAC not working. Just fan circulating still air so room was quite warm. No vent in bathroom so steam remained after shower which contributed to an even warmer room. Window does open but insect can fly in because there is no window mesh. However, if all lights are off, window can remain open without attracting flying insects while room cools off since it’s 5C outside at night.

We very much liked this hotel. Our room was big and they provided us a quite room on an upper floor, as per our wish. Super nice receptionists and. I particularly liked the X-Mas decoration, natural material decently placed. We could easily walk to the historic city center (cathedral and the tapas bars etc.). Also a very good starting point to explore Galicia from here. Breakfast was great and varied.

Nothing to complain. We were completely happy with this hotel and would come back anytime. We can only recommend this hotel - try to stay longer than just one or two nights, it is worth it.

All the staff in the hotel across all departments, including in the breakfast room, restaurant, Cocktail lounge were professional, attentive, friendly and helpful. Even a member of staff in the breakfast room sincerely apologise to us for the language of another customer. The front desk staff including the concierge were outstanding in their welcome, willingness to help and to sort out taxis etc for us. We had some unusually requests, them storing large cardboard bike boxes until our return 7 days later, helping us move bikes and bike boxes around the hotel. Staff did not bat and eyelid at these requests and they all supported us with great enthusiasm and positivity. On our second visit, seven days later we were again welcomed with conviviality. The hotel itself is like an oasis with views of the Catedral from its well manicured gardens and within easy walking distance from the old parts of the city. It was our most favourite hotel over our two week trip on the Camino.

Range of meals in the restaurant could be better offering more variety.

Everything went wonderfully. My daughter and I were very impressed with the level of the hotel as well as the treatment we received from the extremely attentive staff. Had dinner in the hotel's restaurant and it was the highlight of our stay, definitely beyond what we expected (that in a Country known for its exquisite and varied cuisine).

Taxi ordered with late notice (on my part) for early morning and hotel relationship with taxi company were able to fulfil my late notice booking. So grateful. The hotel is in a quiet area and with walking shoes a comfortable distance from the main area of town. Wonderful walk options to town around 10-15min walk through large park, to either side of Cathedral. Good location for upscale hotel

Nothing bad to add. We were fine to go to town for breakfast. Coffee available in room. We didn't purchase hotel breakfast during our stay

Room in fairly traditional style - all wooden beams & floors: reds and yellow decor. Comfortable well appointed and reasonably spacious room. All staff exceptionally keen to provide good service. Public areas nice and very well maintained. Good location - 7 mins walk from central square.

Breakfast ok but a little limited. Not the best value. Dinner good value.

This was not our first time in Hotel Palacio del Carmen and we really wanted to be back in this lovely and tasty hotel. The rooms are very comfortable and well furnished, there is just everything that you need. We will certainly come back.

Just as we arrived a bus load of pilgrims arrived and occupied the lobby. Fortunately a gentleman at the reception took great care in welcoming us and did not make us wait at all for our room. I would have preferred a better view of the garden as we had last time but as said it was a busy period, so I fully understand

Breakfast is great. Beds and room generally good. Beautiful grounds and buildings

Dinner was not great. Service great but food lowest quality we experienced in Europe. "Veal Knuckle" was pot roast; Sauce on shellfish was too much and did not taste great. Doors to closets made unnecessary loud banging noise when closed. Despite thermostat with "heat" setting, and radiator in bathroom, front desk reports "we do not have heat" Nights/AMs were pretty cool the days we stayed there.

This is a gem of a hotel, nestled in Santiago and close walking distance to the cathedral but an oasis of calm from the hustle and bustle of the town. The staff are exceptional and their attentiveness to ensuring you enjoy your stay was immaculate. Loved my stay and am already plotting to return!