All the staff we met were wonderful. The receptionists who welcomed us and checked us in, the welcome drinks, the concierge who showed us to our rooms and gave us a tour. Everyone we met were genuine and friendly. The rooms were amazing, very big, spacious and the views of the Cathedral were stunning. The rooftop bar overlooking the Cathedral is what makes this hotel very unique for the city. I have a list of hotels in many cities around the world that feels like home to me. This is made it to that list for not just Seville, but for Spain.

The location was excellent and you couldn’t get a more central position. The staff were excellent and the hotel was clean and very modern. The service was some of the best I have encountered. The interior room was ideal and the rooftop bar had great views of the area. The restaurants and attractions were so close and this hotel was perfect as a base to explore the old part. The taxi journey from the airport was quick, easy and cheap.

The first room we were offered was on the first floor and although we would expect some noise, there was very little soundproofing and I couldn’t get a restful sleep. Our window was a narrow street away from the tapas bar opposite. The staff responded to my request to move rooms and the new room was perfect. My wife is a sound sleeper and this was not an issue for her.

Great location right in front of the Cathedral in the heart of the city. The style of the hotel was amazing mixing contemporary look within an old historic structure. It also had an amazing terrace area with a bar overlooking the Cathedral. The best view in Sevilla.

Rooms were a little strange with no space to work and no table provided. We were told by staff that no restaurants would be open on Christmas Eve and we took the dinner at the hotel which was very pricey and terrible. We couldn’t eat it and were not offered a full refund. Very disappointing for such a high standard hotel.

Everything about this hotel was very good and very impressive. The design and location were just perfect. The hotel is a combination of many old houses and they have done an amazing job making it into the hotel that is now. The room was extremely spacious, the bedding and bed were also good. The location is the best thing about this hotel. You simply cannot find a better location in Seville. THey also offer cava and water and really good chocolate complimentary at the reception which i thought was very attentive.

The swimming pool was under renovation, and when asked about it, they said it was in the fine print on booking.com, I believe it is only fair to send a courtesy email informing customers of that issue. The service at the rooftop bar was very very slow. The rooms are not easily accessed. Sometimes you have to climb up a flight of stairs after using elevator, which is really inconvenient when carrying heavy luggage.

Excellent location, particularly in relation to the Holy Week processions. The bed was comfortable and the room was clean.

Some staff need reminding that they work in a 5-star hotel and hence guests have high expectations. Some tweaks are needed, eg when asking for some milk to make a cup of tea in our room it was like asking for the earth (and one wanted to charge 10€ for it!). Also, the design of the room meant that there was no sink for hand washing in the part containing the toilet.

We were very lucky with a room with a private terrace and the whole stay, including the restaurants, was just perfect. Your staff is lovely and the room was spacious and clean. The air conditioning was perfect and when you close the windows, it blocks almost all sound from the streets. The location was 10/10. Superb! The hotel itself is stunning. I would definitely recommend everyone to go there.

The pillows were too soft for my liking, unfortunately, there was only 1 kind of pillows provided. Would have loved some spare. Also, we had the room underneath the rooftop bar. Although the closed windows block out all voices and music, the hotel needs to to put some insulation underneath the rooftop bar floor because until 1 o’clock, there’s a constant pounding sound with every step someone makes, and every chair being moved. It really sounds like people are moving 500 chairs continuously. It’s very annoying and hard to fall asleep on. On all other days, there was no one above us but we could still hear the rambling chains all night on the sliding canvas backgrounds of the bar. The hotel should really thighten those chains.

Fantastic service from start to end. Location in front of the cathedral cannot be beat, and I guess you pay for that !

We felt the price we paid was somewhat overrated, considering our room only had a view over an internal passage, and the bathroom - while clean - was worn out and could surely have done with a refresh. Super noisy in the morning as the door does not insulate from outdoor noise. There is a disconnect between the classy feel you are given upon entrance and the wing where our room was located.

We received a complimentary upgrade to a room with a view of the Giralda, but the room and bathroom felt quite small for a Deluxe Room. Location of the hotel is first class next to the Giralda and Cathedral. Breakfast was very good, service a bit slow.

Instructions on how to reach the hotel by car were poor, and 50€ per night to park is expensive. This is an expensive hotel and probably isn't quite worth the price (compared to similar hotels in other Spanish cities we have stayed in). Absolutely nowhere to hang clothes.

Overall lovely hotel, friendly staff , good breakfast service and good restaurants . Like the rooftop area

Bedroom decor - need wardrobe space, longer mirror, bedside plugs. Bathroom needs hooks or hanging space and mirror and better lighting. Found a cockroach in the bedroom, not sure if this has been a problem in other areas?? Spa facilities not satisfactory- need more private treatment area, poor lighting, pool/ sauna okay but can have more facilities e.g jacuzzi. Should not charge hotel guests extra to use this facility as not worth the extra cost

From the moment we arrived we were welcomed as if we were returning guests. We were offered an amazing room with terrace that looked directly into the incredible Bell Tower and shown around the hotel / how to use the lift / get to the roof terrace pool and bars. We will definitely be returning - they made a birthday that happened whilst at the hotel just that little more magical. Fabulous bathroom products Bottled water supplied daily Coffee making facilities were replenished daily

The water in the shower seemed to run hot and cold but this wasn't an issue. After a day in the heat of the city, it was quite nice to have a respite.