We were welcomed in our room with a sweet treat and a lovely hand-written card in my language to wish us a pleasant stay. Since they noticed it was my birthday, we also got a glass of orange juice for free served directly to our room (Thanks again Valle, you're the best!) I also really appreciated little welcoming touches, like having water at your disposal at the reception (plus a bottle of water in the room), or the voucher for a free glass of Agua de Valencia in one of their other locations. Outstanding staff, perfect location in the old town. Most of the attractions are at walking distance. Very nice little SPA, the first hour is free, but book your slot in advance. I was staying in a room which was orientated towards the interior of the structure, so it was very quiet and pleasant. Comfy and large beds, safe available, complimentary slippers, very good coffee maker in the room. You have all the necessary equipment for cooking and eating in, with a medium sized fridge.

Everything was perfect, but I found the temperature in the room and in the SPA a bit too hot. In the room i tried to regulate it with the thermostat but it didn't seem to work. I didn't ask at the reception since opening the windows was enough to cool the temperature down.

Spotless room, super location, really helpful reception staff, especially Giada and Silva. I loved the complementary time, as a guest of the hotel in the spa. Room looked over the Central Market..amazing and it had all the facilities you could need, kettle, coffee maker, microwave and dual hob. A fridge also

If you were a light sleeper the street noise might bother you, but it didn't bother me. I found the lighting a bit dark in the bedroom.

The room was comfortable, spacious and clean. Beds are really comfortable and the kitchen is well equipped. Hotel is quiet and private. The location was phenomenal, right across the Mercado Central in the heart of the old city. Walkable distance to the famous Plaza de la Reina, Plaza del Ayuntamiento and other attractions. It was also easy to reach it from the airport - metro and a 10 min walk through the city. The staff was kind, helpful and accommodating - available 24 hours a day. We would choose the hotel again.

the staff was very courteous and especially helpful with parking considering the fact that it is located in the center of town; they also facilitated me with the check out time. The apartment is not in the main building but it is really very close and easily accessible; they accompanied me; the apartment is modern, well furnished, clean, spacious, comfortable for a family of 3 or 4.

Nothing to complain.

The hotel is located in the heart of the old town, right outside the Mercado Central and very close to the Silk Exchange (La Lonja de La Seda). The staff are well trained, attentive and very friendly, especially Victor at Reception. Victor was really helpful throughout our stay, gave us tips on places to see and good restaurants, helped with booking restaurants and taxis. We are so impressed by his professionalism and efficiency.

Nothing. Everything was good during our stay and we can't complain. We will definitely recommend it to friends and family who will visit Valencia. And of course, we'd happily stay at the hotel again.

Situated diagonally across from Central Mercado and beside lots of cafes, restaurants and markets. 2 minutes from Silk Exchange and walking distance to multiple plazas and sights. We walked along the Turia Gardens (Valencia River Park) to City of Arts and Sciences. Staff were very pleasant and oriented us to our whereabouts with a city map. Room was very soundproof with the markets and plaza right outside. I loved opening the large windows and sitting watching all the activity in the plaza. Room had electric kettle and espresso maker as well as mini kitchen. Exceeded my expectations.

There wasn't anything to dislike.

Location was great Had breakfast outside in the mornings was fantastic

Air condition could be programmed better in the rooms

The reception /front desk staff is amazing. Lina is the BEST! They made our stay very good, from the parking, which is challenging, to dinner reservations to wifi, they are the difference!!! We had breakfast once at the restaurant, it was good too. Location is busy but close to everything. The room was big enough for 3 adults. It looks like a new property.

Our Junior Suite unfortunately was an interior, no view, super dark, especially the bathroom! It’s also painted in dark colors, very modern but too dark for my taste. Maybe better lighting ? The bathroom too dark but good size and we liked the shower. The towels need some help. Wifi not the best! Didn’t work but they provided a router and it was perfect.

Location was perfect only a short taxi ride from the airport (approx. 20 Euros). For the rest of the holiday we walked to all the major sites - we even walked to the beach which took 2 hours but flew by as so much to look at and great places to stop for a coffee or two. The staff at the hotel were so friendly and helpful from the time we arrived until departure we couldn't of felt more welcome. The team on reception helped with everything from recommending restaurants, local places to drink, best times to visit markets and local attractions (they even helped open a bottle of wine when our cork screw failed us). We will most certainly return and I have already recommended to friends.

Nothing

We stayed 5 nights. The hotel was very close to most important monuments. Our room was very spacious, overlooked the market square and it was very bright. Every member of the staff was excellent. They were accommodating, polite, provided restaurant recommendations. The gym was very simple and uninviting and poorly equipped. The spa was a mixed bag. The steam room barely had any steam, but the jacuzzi and the waterfall treatment were terrific. The spa was also a bit worn. The breakfast was plentiful, a la carte and the food was good. The restaurant served very good meals.