Amazing experience, for quite a high-standard place! We got upgraded to a "honeymoon" room with a stunning panoramic view on Kandy and the surrounding hills, with a lot of birds and a great sunset/sunrise. The personnel was very available and helped us with our requests. The breakfast was very tasty and authentic. The hotel is a little outside of the busy center, which creates a more relaxed atmosphere, but the city can be reach in a 15min walk/5 min three-wheeler ride.

Very clean and comfortable, beautifully designed room, amazing view of Kandy, friendly and helpful stuff

The staff were extremely friendly and helpful, had a wonderful stay

The view from our room was fantastic and the staff were very helpful

If only it had a pool…

The place with nice views and amazing staff. I had great room with a balcony.

Nice warm people. Nice view and location. Room was good, cozy room.

Location

No fooding facilities without ordering.

The staff was really good.Expectional customer service.

We got an upgrade to a bigger room. The staff was extremely polite and very helpful. One of the members even spoke German. There is a lift to the rooms, good for our (sorry, but yes) rather huge luggage. There is a DVD player, and they offer a reasonable choice of DVDs to lend free of charge. There was a table and two chairs in the room.

The place is too far out of town. It is somewhat rundown, at least speaking of the room we stayed in. We don't know where they got the 4 stars from: no hairdryer, the "minibar" consisted of some instant coffee and tea tray with cookies, two small water bottles and an empty refrigerator. Water pressure in the shower was very low. Furniture was worn, window seals falling out, and the outside windows could do with some cleaning, basically all over the hotel. There are no handrails in the staircase. The WLAN was so slow that we were unable to load emails, let alone do anything else in WWW. The restaurant/breakfast room had no atmosphere plus a noisy radio running all the time, with a lot of reverberation. There were very few guests, probably the reason for us to be forced to pre-order our one and only dinner two hours in advance. It was the only hotel of our total Sri Lanka holiday which pulled the accomodation cost weeks before our arrival. For Sri Lanka, we think it is highly overpriced. For the money spent, we had FAR better accomodation in other areas, including Colombo.

View was superb staff were so kind helpful expect for the kitchen one they we just ok

There were cockroach at the penthouse bed which is creepy, bath water pressure was bad, they charge USD10 per pax for breakfast not worth at all too expensive. My local friend booked a room they got it with free breakfast. Unfair not worth.