We stayed for 2 nights on our way to Ella. On arrival we were upgraded to the Royal Pavillion which was brilliant. We had really nice size rooms with a fantastic view over Kandy. It is situated just a few minutes walk from Kandy lake and the walk was a little steep, but very short and perfectly manageable, otherwise there are plenty of tuktuks. The breakfast was a buffet style and there was plenty of choice. We ate here in the evening and there was a choice of buffet or a la carte. The attendant at the pool was so polite and helpful, as were all the staff in the hotel. They arranged for tuktuks on our departure to the station, which was a short drive away. Nothing was too much trouble.

Hotel Thilanka provided an outstanding service during our stay there. They made sure to give us interconnected rooms and the GM Mr. Tim Paldano and his staff went out of their way to make sure we had everything to make our stay comfortable. When we had to host a family dinner, Tim made arrangements to have a beautiful setting in the garden to provide the right ambience for the dinner. The complementary fruit platters and snacks was much appreciated. We will definitely stay again at Thilanka and a big thank you to Tim Paldano and the entire staff for making our stay memorable.

The place is amazing and breathtaking, it’s on top of the hill looking to the Kandy lake, very close to the temple too. The room super big with a swimming pool view. The stuff very nice and welcoming. The only thing that we didn’t appreciate it was the dinner buffet, it could be better and with more options. Definitely we will come back

The pool was beautiful and the staff were so friendly and helpful with everything we needed. Our train tickets fell through and they organised a last minute transfer for us which was amazing. Our view from the balcony was also so beautiful and lovely to wake up to.

The property is showing the signs of age a little, could have done with a little paint. For the price we paid (over £250 per night) would have expected slightly better facilities (e.g. more modern bathroom as there was a minor leak in ours and the air con wasn't as strong as we'd liked). Generally an amazing stay just felt quite expensive.

The hotel is super nice the room was very comfortable very well equipped. The food in the restaurant was also so good the pool was amazing and the view from the pool is outstanding. Amazing place in beautiful Kandy ♡

Really liked everything!

Stunning hotel with amazing view over Kandy. Beautifully appointed rooms, all with amazing views Wonderful staff, extremely helpful It's lovely seeing all the wildlife Amazing food To be honest, I couldn't really fault this hotel The hotel manager was lovely Could do with having a few rooms with grabrails in the toilets as I was disabled And an odd shower with a grab rail And non-slip floors would make this hotel absolutely perfect Trying to find disabled rooms Asia is always extremely hard

DO NOT BUY ANYTHING FROM THE ONSIGHT JEWELLERY SHOP. GUYS ARE VERY NICE AND WE HAD A LAUGH WITH THEM. BUT AFTER WE LEFT AND WENT DOWN SOUTH. WE FOUND OUT HOW MUCH THEY HAD RIPPED US OFF. SO IT LEFT A BITTER TASTE THEN ONE OF MY BRACELETS SNAPPED AND WHEN I EMAILED THEM AND SENT A PHOTO THEY WERE NOT EVEN PROFESSIONAL TO EMAIL ME WITH AN APOLOGY EXTREMELY RUDE I DONT HAVE A LOT OF MONEY. SO TO PAY £450 POUNDS FOR 3 THINGS THAT EOULD OF COST HALF THE PRICE IN JEWELLERY SHOPS DOWN THE SOUTH SADLY LEAVES A BITTER TASTE IN YOUR MOUTH HAD I RECIEVED AN EMAIL I WOULD OF GONE BACK TO THIS HOTEL AS WE LOVED IT SO MUCH

We really enjoyed the customer service. The staff were exceptional, especially Sameera, Nan Thiri Mon, Viraj and Lakmal. These are the names we know, but all staff were lovely. We did have a lovely room, one of the best in the hotel. Our best food in the hotel was the food prepared by the poolside bar.

The hotel does need to be freshened up. It is a little dated. The water pressure for taps and shower is low.

its great place to stay in kandy and great view i like that palce the staff very friendly 🤍💛🧡💚

the pool its not clean a get sick in pool they should be clen 2 times in the day

Trilanka has the most amazing location and view, close to Kandy and Sacred temple and with a view that is hard to beat

the only thing I didn’t like were the towels (minor point) they need replacing

the location was excellent. the pool and view were also very good. staff were very accommodating.

the food was too chilli hot (and I am Sri Lankan). the pillows were poor quality. the wine was overpriced and we felt one staff member was pressurising us to buy a bottle.