The hotel staff were very accommodating from helping with parking to our check out time extended. The room was meant for two adults but as our kids are so young we managed fine with the space. We had friends that booked a much bigger room and that was lovely too. The Upper House service was exceptional from breakfast to housekeeping and spa visit. We loved every moment at this hotel and highly recommend it for all travelers looking for some luxury touch to their holiday. They also have the Fun zone which is a kids area and has all types of activities for children and that was also popular with our kids. We will most definitely be coming back to stay at the Upper House again.

That we couldn't stay longer honestly.

The rooms were modern and clean with large windows. I loved the kids fun zone downstairs. Also the restaurant Heaven 23 had great service and good food with amazing views. The breakfast had a very calm atmosphere, and one of the servers there was exceptionally caring and she actually made our stay much more enjoyable because of her warm welcome and exceptional service.

When we drove in, the staff downstairs didn’t know about Upper House (I guess they were from Gothia Towers). We think that they should have a Upper House staff member downstairs. We had to self park our car, find the reception (on the 25th floor), and get someone to help with our luggage and park the car. Also good to know that they charge quite high rates for car parking. We were also a bit disappointed by the spa. The facilities are great, but the service was below average. In general, our stay was great, we think that for such boutique hotel, a bit more is excepted.

We enjoyed our stay at Gothia Towers. It’s a mammoth hotel complex (3 towers with 25-29 floors each), several restaurants, etc. For a building this size/tall, the elevators were totally up to the task (5 main and 2 exterior in each tower). A delight after often having to wait forever for overloaded infrastructure in other places. The mini bar was fully stocked, including snacks etc. Staff was super-friendly. Parking (we arrived by car) was very well documented by the hotel front desk - however it’s in an adjacent garage building, connected by a long -long- walkway. So if you have tons of luggage, I strongly suggest to unload first while checkin in and then park the car, else you schlepp/roll/carry all your gear over several walk ways from garage to tower 1-2-3. But it’s all indoors, though. Our room had a great view (we did pay extra for “high floor”) and modern, clean and very efficient furniture. Hardly any complaints - perhaps the price is a bit high, especially if you pay for high-floor/view.

The only -small- complaints I’d have: Signage! What is where, how, why? It took us quite a while to figure out what is where. Upper house, who is that and where? Why would I need it? Another Example: our elevator in tower-3 had signs that the roof-top restaurant (and bar) would be on floor 27. Well, we couldn’t get up to 27, the button didn’t light up. We tried tower 2 - same experience. Finally in tower 1 we saw a sign that you have to take an “special” elevator (glass enclosed, outside the building) to ride up to that restaurant. Same for breakfast: tower 3 elevator says “floor 2” on the elevator buttons, when in effect it was on floor 27. You get the idea. I’m sure we still missed a few venues/restaurants/locations. But - it makes exploring the hotel a fun adventure : )

Breakfast: Good/Very good Room: Comfortable, large. Very nice view although the request for a high-floor has not been fulfilled (during the Booking procedure, the request has been mentioned) Location: Very convenient to Liseberg park, nearby many tram lines to city center, convenient bus connection to airport

The request for being located on a high floor has not been fulfilled :-( 2 rooms have been booked, the reception staff was confused (assuming just 1 room), and although our booking request was for the rooms to be nearby, we got 1 room in Tower 1 and another in Tower 3 ... !!! Did not manage to enjoy the swimming pool, there is a system you have to pre-book etc. but it was fully booked ... Due to New Year's Eve + New Year, the restaurants' menu as well as the schedule , pre-booking was not easy to deal with (some burger, steak option but no pasta/pizza for the kids). Else, the restaurants have been very convenient providing several, different options.

Spacious room, Bath tub & pool

* Extra fee for Pool & Sauna. It wasn't mentioned anywhere that the price does not include wellness. They charged 745 SEK for 3 hours. * The rooms with Upper house name option did not come for me hence I did not know Gothia Towers & Upper house were separate. It would be good if there was a dropdown to choose or a note added somewhere which indicates there are both. I think previously when I booked in 2021 there were separate bookings for Upper house while searching hotels in Gothenburg but now Gothia Towers & UH are merged. * Bath tub drain stopper was very delicate & loose hence water gets drained if stepped accidentally.

I liked that we were let into the room before 15.00. The room had a ironing board and iron and that was super helpful. The hotel was overall clean and spacious, and we took advantage of the roof top breakfast and spa.

It was one of us that discovered the rooftop breakfast by chance. It would be good to be informed of it at arrival. The hairdryer in the room was not good, which does not reflect the quality of the hotel.

Hotel is huge. Breakfast is super and there are many many food options for all tastes (gluten-free included) The lobby of the hotel is the longest in Europe. The hotel is really nice, and comfortable, with 7 elevators (no waiting time even during peak hours for breakfast). There is a closed multi-store parking with direct connections to the hotel, and the amusement park on the other side of the road. On the ground floor of the parking lot, there are some restaurants and a very big supermarket where you can buy some fresh food. You can walk the city starting from the hotel, and enjoy a nice walk around. Totally the best option to visit the town.

We were greeted very well on arrival at reception by a charming person who, to top it all off, spoke perfect French! Our stay almost went completely wrong due to the intransigence and total lack of listening of an employee assigned to 'customer service'. Fortunately, her colleague Johanna handled the situation brilliantly and with perfect empathy. I can't thank you enough, Johanna! I'd also like to mention the professionalism and attention we received from Cecilia and Anika during our last breakfast on the 29th floor. The view is great, and the staff even better (except for 1 who should perhaps think about changing jobs...).

The spa area, and all the different restaurants with great views. The breakfast was very very delicious

The spa checkin once in the hotel it’s just a weird setup prolonging check out because you cannot use the spa for a certain time slot if you check out. But you can come as someone not staying in the hotel and book the time slot for the full time. This could definitely be explained better

Beautiful Hotel, great amenities, nice staff. The lobby was beautiful, the children’s playroom a delight, the parking garage is connected via a bridge and you get there in under five minutes. The room was spacious and clean. We enjoyed staying here.

It is obviously not really cheap and it’s not bang in the city centre. You can take busses and there’s an amusement park in front of it, but it’s still quite a walk to the centre.