Excellent property and very modern, with lots to do!

When we asked the reception about car parking they told us to download the app. We did and paid for 24 hours car parking. The next morning when we left we at been given two tickets, one at 7am and one at 9am. When we contacted reception they asked why didn’t we do it through them when we checked in. This was never an option when we checked in. They told us that they couldn’t help and to contact the app and that it was a regular problem. We contacted the app and they said that they couldn’t help as they didn’t issue the ticket. Although we made the payment for parking we have been issued a fine that amounts to almost as much as the hotel stay. We have been let down by lazy service at check in, and unhelpful service at check out, and a system that is essential stealing from customers.

Staff was somewhat friendly. Some of them did not seem very professional. I wasn't attended at the bar area but had to walk up to the bar keeper to order something. At the reception, they wouldn't explain what the hotel has to offer although it is incredibly packed with cool stuff.

Liked the overall feeling, interior and breakfast. Great choice and buzz in the morning.

SPA has just 2 saunas and 2 pools. A small shower head in the wet sauna would be great to have the possibility to clean the sweat of the previous person who was sitting before me.

Great building, architecture, design style 10/10 Very clean and great ambience. The dark room was brilliant, it didn’t have a window but boy was it stunning. It’s a bit too dark to do makeup in and could do with more mirrors but I was wowed by the bathroom, (black and gold) and the furniture was stunning. Spa was brilliant. Wow that fire room was just the most peaceful thing. I would go back to Jacyz!

Too crowded, it was non stop, people checking in and foyer was constantly heaving. That was a bit too much especially as reception is far too small to accommodate all these people at the same time. A bit of a crazy start. Breakfast was the same, heaving. Spa period being 2 hours is too little to enjoy fully. You can’t relax fully knowing you have to leave shortly. It got really busy but 3/4 hours would be better to enjoy the faculties and actually have a nap by the fireplace. Check out being 10am was quite insane, if I didn’t have an early flight, it would have been a big problem. Usually checkout is 12. 10 is way too early.

The hotel decor is no doubt, really aesthetically pleasing and the beds were super soft and comfy, I can't comment on the views because we opted for a no window room. The spa facilities were also very chic and comforting.

The hotel is located a little bit of a walk from the centre and about 10 mins to the nearest tram. As the hotel is 5 star, I would expect there to be a phone in the room to contact reception. Unfortunately my room had a plug socket that didnt work on the bedside and noisy air-conditioning which I couldn't bring to staffs attention easily. I would also expect the spa facilities to be included if you are staying in the hotel for at least a few hours, unfortunately this required additional payment.

Me and my girlfriend celebrated our anniversary & Valentine and to add, you can buy roses downstairs, and they were brought up to the room! The facilities are 10/10,. The spa and chill rooms are so relaxing. We even got to enjoy the outside pool, and then we went to the go go gaga foodie days, the food was so beautifully cooked. The tempura shrimp were out of this world, the best I’ve had!! Overall, the look and especially the staff make this hotel one of the best hotels we have stayed in.

Breakfast can be a bit chaotic if you don’t go early

Wow wow wow - a truly exceptional hotel. I booked the break to celebrate my daughter’s 21st birthday and I don’t think i could have booked a more perfect place.The minute we arrived it felt truly special and the outstsbding and attentive customer service from all staff at every level, added to this. The spa was stunning, with the most amazing views, and great facilities. We had a JQ room which I would highly recommend, the decor was stunning. For two evenings we had our dinner at the hotel’s Gogogaga sky bar, which serves Asian cuisine. Truly exceptional food! Breakfast at Archie’s, was great too with a wide selection of food available.. The outdoor pool is a little gem, which we didn’t expect to be open. Thankfully the weather allowed us to enjoy this great sun terrace. Gothenburg centre is only a twenty minute walk and I would highly recommended a visit, with a great variety of shops, bars, restaurants, etc However, It is very tempting just to stay at the hotel. Would absolutely recommend the hotel. Can’t wait to return.

Spa treatments are only at weekends.

This hotel is exceptional! Very clean and very comfortable. Christina, who checked me in was a great help and very polite! All members of staff were helpful and the atmosphere felt great. Whoever their DJ is needs a raise! The vibes were consistent

The communication with the hotel before I left was very hit and miss. I understand they were very busy as it was a fully booked weekend ahead, but two weeks to reply to emails or messages should be looked into. Regardless the stay was amazing!

ABSOLUTELY INCREDIBLE 😍 I have NEVER EVER stayed in such a beautiful hotel in my entire life. It was clean, STUNNING, every single detail was thought through… the spa was so wonderful, the breakfast buffet was probably the best spread of food I’ve ever seen. Genuinely insane the amount of detail they’ve put in to absolutely everything even the foods. The staff are so lovely and the room and beds were amazing! So unforgettable!

Absolutely nothing! Never stayed in a better hotel than this and we’ve been to many!

I liked everything our room was comfy , the facilities in the hotel, various restaurants/bars and of course the spa was 10/10 We didn't leave the hotel it had everything Breakfast selection was one of the best I've had so far at a city break in Europe

The room had no telephone. I had to take the lift downstairs to communicate with reception. I was told guest ring the reception from their mobile phone if they need an inquiry, which is something we were not made aware of