Loved the location and everything about the room. Thought full features like USB plugs for phones next to the beds, hooks in the bathroom. Loved that the washroom & bathroom was separate especially when sharing the room with others. The staff was awesome. The bottle of air freshener where you hung clothes was great and thoughtful. Used it all the time. Loved that it also had laundry facilities using your credit card instead of having to fumble for coins.

The little corner with the kettle was hidden behind the bathroom door when the door was open. Thought no kettle or bottled water was provided till someone used the bathroom and the door was closed. Otherwise nothing to not dislike.

Friendly front desk staff that spoke English in addition to Chinese (probably other languages too). No restaurant on site as of February 2024 (none were expected), but there's lots of food within a ten minute walk. A simple breakfast was provided. Super clean inside. Fancy toilets with heated seats in our room! This hotel is a ten second walk from Ximen MRT station exits 2 and 3. Also very close to the Ximen station bus stops, including for the #965 that runs express to Ruifang and Jiufen.

The room lights are controlled via a "smart" system that's overly complicated. It actually required rebooting at one point in our stay. The front desk staff was very helpful and courteous with this issue, so it is a very minor complaint.

The hotel is very new! It just opened the month of my stay and it is the best hotel I have stayed at in terms of comfort and convenience. It is in a good area in Ximending. Subway exits are literally around it; 3 and 4 are next to it and 2 is infront of it. There is a small 7/11 next to it as well. Rooms are very huge and clean. The bed has a good amount of firmness and the pillows are so comfy. Two free water bottles a night and my amenities were constantly refreshed. I also love how the laundry is cashless. If you need to wash clothes or use the dryer, you can use your credit card or Easy Card.

Location was the best. Could go to Ximen at night and not worry about a long walk back. Access to the Ximen MRT station was also great and can get you to places like the Botanical Gardens in less than 10 minutes.

We didn't explore too far but the breakfast options around the area seemed a bit lacking. Waking up early many stores aren't open until 7-8 so if you are trying to beat the heat in the summer you may be left with the nearby 7-11.

I love how clean the room was. It could be because it is new, the rooms are very nice, clean, and spacious! The location was also fantastic. Shops of Ximending just downstairs, and the train station too. The staff were really nice, efficient, and thoughtful. We asked for 2 extra pillows at night, but was informed that they had only 1 left. The next day, it seemed like they waited for us to get back to our room at night, to call us and offer us the other pillow as our DND was on. I was impressed that they took the initiative to reach out again. Housekeeping staff was also very nice. I really enjoyed my stay there. Hopefully the property will maintain the standards both with staff and rooms.

The shelf in the shower area was tiny, wasn't big enough to place my own toiletries, but not a big deal.

The hotel is new and modern, a typical japanese business hotel which delivers great service at a reasonable price. The location is great, in the Ximendin district, on the other side of the road from the anime gate and at the exit no. 2 and 3 of the Ximen metro station - use the no. 3 if you have luggages as it is the one with the escalator option - but both exits are at less than one minute from the hotel entrance. It is also at 5 min walk from the bus stop for the number 965 which goes to Juifen and it is not as busy as other buses that go the same route. Being in the Ximendin district it means that there is an incredible choice of shops, eateries and the Ximen Night Street Food market is across the road. From the hotel, by foot, it easy to reach all eastern and central Taipei main areas of interest. Staff is great, very reponsive and attentive: our flight was delayed due a typhoon battering Taiwan and we could only fly one day after it was originally scheduled. The staff quickly responded to my request of keeping the room and even already checked us in in order for us to find everything ready on the arrival day. That was a very smooth and pleasent experience. The room, on the 5th floor, was exactly as depicted in the pictures and the windows faced the main road, it was a little noisy but nothing of concern. We particularly liked the possibility of using the lockers to store our belongings after check-out, very easy card-based system.

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Hotel staffs all are very friendly and helpful

Breakfast lousy especially the senior staff named "Aunty Qiu-Hao" appeared courteousy but whispering to my ear was very biase and rude. On 26 April 2025 she provoked me to raise my volume at her which I had fallen into her trap. Stayed in the hotel for 3 days and with 3 days of breakfast coupons, two days of breakfast were assigned to sit "outside" table which away from the main hall and last day (26 April 2025) no breakfast was served. I was angry and left. "Aunty Qiu-Hao" was "smiling" at me when I was leaving. She is saddist. Nobody is going to believe what I said.

Our trip to Taipei made great with our stay here! Located strategically opposite of Ximending, its really accessible by Bannan Line exit 2 or 3. We were warmly welcome by the hotel staffs and their automated check-in process was easy and flawless. Our room was deluxe double on the high floor overlooking Ximending and it was spacious, clean and bright. Toilet was huge and amenities needed were provided. Bed and pillow firmness was perfect and we appreciate the “smart hotel” automation. Hotel was quiet throughout the stay despite location overlooking the busy part of Taipei. We love our stay and we highly recommend Sotetsu Grand Fresa Taipei for your next trip!

Great hotel - quiet, comfortable and well located next to a Ximen MRT entrance. The staff is excellent, particularly Jane at the front desk, who helped my friend and I when we checked into our rooms, and again when we departed in the morning ten days later. She went far out of her way to help with bags, take us to our Uber on departure, and make sure we (two older ladies) were comfortable. Jane provided by far the best service I've received in a hotel, in more than 50 years of traveling. Bravo to Jane and to the Sosetsu for having such a caring and hard working employee!

The hotel is located near Ximending Walking Street and therefore surrounded by international and local stores. Additionally, it's right next to Ximen MRT station and 7/11 convenience store, making it the perfect spot for every traveler. Since the staff and facilities are exceptional, I enjoyed every wonderful moment here, especially my spacious and pristine room with Ximending view. I will definitely stay here for my next trip to Taipei!

The hotel only offers 4 breakfast options so I suggest expanding the a la carte menu or switching to buffet would improve the customer experience.