Breakfast buffet was excellent, All staff were very professional and friendly. Rooms and beds were exceptional. Very clean. Definitely one of the best hotels in Pattaya. Highly recommended to those who prefer quality accommodation.

Only drawback was the construction work noise during our stay. Although inevitable as we understand the hotel needed to undergo renovation, it did somewhat affect the patrons. Maybe a discounted rate could have been applied to all customers during this period.

Location- everything is spread out nicely, and you do not feel cramped or crowded. Breakfast was a very good assortment of both local and western variety. Rooms were cleaned and supplies always replenished. Hard Rock Cafe with nightly entertainment was a plus. We had a lovely server and she was a delightful girl - the manager was just as nice - Beach across the street was a nice way to take a morning walk. Our tour desk rep, Tion was very helpful in suggesting where to go and arranged for a taxi to take us around. His name is Donut and he was very patient and drove us to the sights. Dave at the front entrance and all the staff at check in ,at the entrance. Bellhops, staff in the breakfast room - all wonderful. We had no complaints. Ambience, gardens, huge pool and lots of lounge chairs. A nice section of the pool dedicated for children.

Nothing

Everything was great staff friendly and it was a great place to holiday

The people who smoke seem to think that they can smoke in every outside area. I was sitting near the pool and young kids were nearby and some people decided it was ok to smoke. I just with the Hotel would enforce no smoking in every area of the hotel and make them go on the streets to smoke.

Perfect hotel for family with kids. Our kids enjoyed the water slides in the pool. Fantastic location - right opposite the beach. Very warm,smiling and helpful staff. Good buffet spread for breakfast. The staff specially prepared vegetarian dishes for us. Free EV cars (2 seater) available on site, need to make a reservation a day prior. That was one of the most memorable part of our stay.

Initially partial sea view rooms with crappy rundown empty pool view were allotted. When approached the reception to change, they were kind enough to change our rooms instantly.

Great hotel with a very nice pool area, just next to the beach. Staff was always very helpful.

Hotel right infront of Pattaya beach and many eatery. Central festival mall is within walking distant. Jasmjne Cafe around the corner serve real good local Thai food at great price.

Breakfast spread is the same for consecutive 4 days. Funtional gym with dated machine. Could enforce basic hygiene of guest that uses the gym, there is a guest that come in every morning around 9am with strong perspiration odour that really affect the other user. Pillow way too soft.

Very friendly welcome with complementary drink. Smiles from all staff, super friendly. Very I,oressibe entrance hall and the room on 7th floor Met our needs exactly - pool and sea view. Complementary water and bathroom essentials. Room cleaned to a very high standard. Breakfast was superb with great selection in an airy dining room. Always met personally by the staff. Swimming pool and swim uo bar incredible. Fantastic pool setting with towels, loungers and trees. The pool area is very clean. There is even 5G hotel wifi at the poolside. A very nice touch was the two lifeguards on duty at all times. You don’t see that very often. Wifi in the hotel was great too. On our last day we were spontaneously offered a later check out (1pm instead of 12pm). Much appreciated as we didn’t ask. Great hotel location in between Beach Rd and Second Rd meaning transport costs (10 baht on the baht bus) can be minimised. Hotel is right on the beach and a short walk from Central Festival Mall. There is also a useful 7/11 opposite the hotel entrance in Second Road. I will highly recommend this hotel and will stay again.

Prices in the souvenir shop of Hard Rock merchandise was a bit expensive. Limited dining options in the evening. No sweet snack (cake, biscuit etc) available for afternoon tea at the Pizzeria.

I really enjoyed my stay in Hard Rock Hotel in Pattaya, everything was perfect: room, restaurant, bar, swimming pool, reception, services, position. For a solo traveller is perfect. Big thanks to the staff all and them smiles. In particular I really appreciated Jame-s that organized me the transfer for bangkok, very nice guy. Also the warm welcome of the night gard in the swimming pool gave me good vibes!

Nothing negative to declare

The family room was fantastic - my daughter was very excited about the children's bunk beds. The room was big and very comfortable. I love the extra attention to detail, bringing milk and cookies for my daughter as well as juice and a fruit platter. The staff were really friendly and greeted my daughter by her name each time they saw her. Good menu selection and a lovely pool suitable for all ages.

Room was very good, quite spacey. Really nice and big swimming pool where you can hang out all afternoon. Location is perfect, you can just walk out to the beach road.

Staff should not be wearing face masks. They're not keeping anyone safe according to any science, they are harmful to the person wearing one and I prefer to talk to a real person instead of the mask of fear. This is going on for far too long already, but all hotels are the same (thus far). I hope it will change though for my next stay.,